Lack of Communication, Transparency, and Accountability—A Frustrating Experience with BesTitle
My experience with BesTitle in Ashland, Kentucky, during the closing process of my home was extremely disappointing and left me with a great deal of frustration. I was compelled to use BesTitle because they were the designated title company chosen by my mortgage lender, and unfortunately, they were one of the few available options in the area. However, their service failed to meet even the most basic standards of communication and transparency, which made the entire process far more difficult than it needed to be.
The most glaring issue was the lack of direct communication. Instead of informing me about critical aspects of the closing, BesTitle consistently prioritized sharing information with my real estate agent and financial institution. This left me in the dark and added unnecessary layers of complexity and frustration. Despite raising my concerns multiple times, this problem persisted throughout the closing process.
What was particularly alarming was the fact that just one day before closing, BesTitle revealed the existence of a lien on the property. This last-minute discovery delayed the closing and almost caused me to walk away from the purchase altogether. This was even more concerning because, weeks earlier, BesTitle had claimed on their website that the title search had been completed. It wasn’t until I made the decision not to purchase title insurance through them—given their responsibility for any undisclosed liens—that they revealed this crucial information. This inconsistency is deeply troubling and raises serious questions about their integrity and the thoroughness of their process.
In addition to the communication and transparency issues, I also noticed a disturbing trend regarding their staffing. Even before my closing, I observed frequent job postings from BesTitle on platforms like Indeed.com, suggesting high employee turnover. Over 10 months have passed since I initially posted my review on Google, and despite that, BesTitle still appears to struggle with maintaining consistent staff. This turnover could potentially affect the experience and knowledge of their team, further jeopardizing the quality of their services. Such instability within their workforce only reinforces the concerns I had during my transaction.
BesTitle did respond to my original Google Review, but instead of addressing my concerns, they chose to stand by their work and blame me for the frustrations I experienced. Their response highlighted communication with industry partners but failed to acknowledge their responsibility to keep me, as the client, properly informed. This defensive and dismissive attitude further added to my dissatisfaction, as it showed a lack of accountability and willingness to resolve or even acknowledge the issues at hand.
For anyone considering BesTitle for their real estate transactions, I would strongly advise seeking alternatives if possible. My experience, which should have been a milestone in purchasing my home, turned into one of the most stressful and frustrating processes I’ve ever endured, largely due to BesTitle’s lack of transparency, communication, and accountability.