Best In Backyards Reviews 81

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Item never delivered. Can’t speak to a human. Can only leave a message and then you may get an email from them. Can’t message a human direct only a bot. They advised that they had contacted courie... See more

Rated 3 out of 5 stars

One piece of wood was peeling/ cracked. We noticed it the next day after installation, so we were very disappointed that they weren't honest and said something. We had to wait 2-3 wks to get a respon... See more

Company replied

Rated 3 out of 5 stars

Sales guy was great and our kids LOVE their playset. I set my expectations extremely high for this company due to their extremely high prices. That being said the installation team missed some screw... See more

Company replied

Rated 3 out of 5 stars

Perhaps we had a unique situation, never the less - the shed base was made by one company who apparently had made it to small. But the installers of the shed, seeing that the base was to small contin... See more

Company replied

Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Experience

Once we decided to move out of our Manhattan apartment and into a house with a backyard, we knew we would need a trampoline to complete our suburban vision! When we visited the showroom, my 6 year old son thought he was in heaven, and the staff made him feel welcome to try out the equipment which really helped us narrow down our options. When we were ready, Dave at Best in Backyards in Mahopac made our purchasing experience easy, fun and their prices were more than competitive with any offer we found for our Springfree trampoline. Even the follow up was genuine and personalized. We would definitely recommend BiB and will return there when we are ready to expand our backyard oasis!

5 August 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thanks for the compliments on our showroom and pricing, and for sharing your experience. We hope your son is having a blast on his new trampoline!

Rated 5 out of 5 stars

Great service and quality

When the shed arrived we were very happy with our choice. The delivery men did a great job setting the shed and with the final assembly.

5 August 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

We're happy to hear the selection and installation of your new storage shed went well. Thank you for shopping with us, John.

Rated 5 out of 5 stars

On time, efficient and clean.

I was given a time window for delivery and surprisingly the guys came early on. When they arrived, I showed them the location I wanted for setup. Within 5 minutes, equipment was being unloaded and set up began. Swing set was adjusted for the slope of my backyard and my kids love it. Couldn't be happier. I would definitely recommend to anyone.

5 August 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for the recommendation, Todd! Enjoy the new swing set!

Rated 5 out of 5 stars

Happy kids

Great play set and couldn't be happier. Good quality and assembled quick and sturdy.

5 August 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thanks so much for your feedback, Chris. We're glad you're happy with your new playset!

Rated 4 out of 5 stars

The sales staff was excellent and the installed product is outstanding

The only negative comment I would make for the whole process is that the installers left dirty black handprints all along my white siding, where the awning was installed. Everything else was very good and I would buy from this company again.

15 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for your feedback, Anne and John. We appreciate hearing about your experience and we hope to see you again in the future.

Rated 5 out of 5 stars

Great and Fast

From buying to installation, everything was up in a timely manner and the swingset is beautiful.

14 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for choosing Best in Backyards for your swing set needs, Lizzy. Hope you and your family enjoy the swing set!

Rated 5 out of 5 stars

The shed is even better than we expected!

The woman who we ordered with was very knowledgable and not pushy. She allowed us to discuss what we wanted and pointed us in the right direction regarding certain options. The staff who delivered the shed was very professional. The shed looks amazing and we couldn't be happier! Amazing value for the outstanding quality!

13 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you so much for sharing your experience, Crysal. We're very pleased to hear that you are enjoying the product, and that you found our staff helpful and informative.

Rated 5 out of 5 stars

Excellent swing set, my son loves it!

No hassle with purchase or setting up delivery and assembly. Was put together professionally and efficiently. Would recommend this company and brand to all other parents!

12 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

We're happy to hear the swing set is a hit with your son, Aaron! Thank you for shopping with us, and thank you for the recommendation!

Rated 4 out of 5 stars

Great looking and great work

The shed we purchased from Best in Backyards was built in our yard on the day we were told and the crew worked hard and did a great job keeping the build site clean of debris and work materials. The shed looks great and was a great value when compared to other shed companies.

11 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for sharing your feedback, Derek and Marge. We're happy we could help you find the right storage shed.

Rated 5 out of 5 stars

On time, as promised, great crew

Ordered shed, built on site due to location. Shed was to match house colors (siding and trim) Crew arrived as scheduled. Constructed in one long day. Fit and finish excellent.

11 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Very happy to hear you are pleased with your new storage shed, Joseph. Thank you for your business.

Rated 5 out of 5 stars

Quick and easy setup by team.

Quick and easy setup by team

11 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for letting us know, Wd, and thank you for shopping at Best in Backyards.

Rated 5 out of 5 stars

Great product and service

We are very happy with our experience, from the showroom to delivery. We had one small glitch(wrong window color) and it was easily remedied with no hassle. We love our shed, they are an excellent company with excellent products.

11 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

We appreciate you sharing this review Jennifer, as we are always interested in hearing about our customers' experiences. Thank you for shopping with us. We hope to see you again in the future!

Rated 5 out of 5 stars

great

so easy to order and work with - they had our trampoline installed exactly when we wanted it with very short notice , for a holiday weekend

11 July 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for shopping with us, Jill. Enjoy the trampoline this summer!

Rated 5 out of 5 stars

Excellent

The installers showed up right on time. It was a rainy day and they got right to work. They laid out everything in position and explained why they set it that way. In 2 hours they were finished. They cleaned up well and explained everything that was needed to care for the unit. Overall we were very impressed.

30 May 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for the review, Troy. We hope you are enjoying your new backyard product!

Rated 5 out of 5 stars

Great service, great selection

Great selection of playscape models to choose from, and the staff was very friendly and helpful.

20 May 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Thank you for shopping with us for your playset, Ed, and thank you also for the review.

Rated 3 out of 5 stars

One piece was ruined but still installed

One piece of wood was peeling/ cracked. We noticed it the next day after installation, so we were very disappointed that they weren't honest and said something. We had to wait 2-3 wks to get a response and have it replaced after spending thousands or dollars! Go over ever inch before they leave!!

18 May 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

Hi Ren. We apologize for this oversight and we hope you are enjoying the product. Thank you for taking the time to share this review, as we are always looking for ways to improve. We appreciate your business.

Rated 5 out of 5 stars

Excellent!

Delivery was exactly as promised, the installers were great and positioned the Swingset exactly where we wanted it. Our son loves it and the quality and construction of materials is superior.

18 May 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

We're so glad to hear your son likes his new playset, and that you are happy with the quality. We're confident your family will enjoy it for many years to come! Thank you for shopping at Best in Backyards.

Rated 5 out of 5 stars

Quick and efficient service.

The sales staff at the Mahopac store were thorough and explained all required. The set up was extremely quick and neatly done.

18 May 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

We're very happy that our sales staff and installation team met your standards, Stephen. We appreciate your business.

Rated 5 out of 5 stars

Great

They did a good job and we're very quick. Love the shed

18 May 2016
Unprompted review
Best In Backyards logo

Reply from Best In Backyards

We're glad you found our team of professionals to be efficient. Thank you for shopping with Best in Backyards, Nick.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look