Best Gym Equipment Reviews 

247
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team were very helpful and responsive. Very pleased with the high quality Merrithew Reformers. Clients love the feel of the machines and I am confident in the strength, longevity and quality of en... See more

Rated 1 out of 5 stars

I ordered a reformer pilates machine from them. Website said 3-5 working days. It’s been 2 weeks. I’ve chased and chased and they keep saying they will ask their warehouse. No updates given. No delive... See more

Rated 5 out of 5 stars

Brilliant Customer Service nothing is too much, answers all questions delivers on time and sells really good quality gyms, cannot recommend highly enough, the BL1 Bodylift Gym is what my husband bough... See more

Rated 5 out of 5 stars

These guys are awesome! Amidst all the chaos caused by COVID-19 and delays from suppliers etc they still managed to deliver my kit and keep my body ticking over at home! Great customer service, follow... See more

Company details

  1. Fitness Equipment Store

Written by the company

Find all the gym and fitness equipment you need to construct an amazing home gym here at Best Gym Equipment. Browse our range and shop online today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(247)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good company

Really good company. Richard from Sales provided some great advice to help make sure the reformer I wanted would fit in the space I have and was super responsive. Will buy from them again as highly trustworthy and knowledgeable about the products they sell.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Richard made a massive difference!

Richard is not a sales person, he is a fellow human being trying to serve customers in most professional, efficient and polite way. I could have bought the same equipment from other outfits but Richard certainly made the difference and I will buy from Best Gym Equipment any day of the week, highly recommended. Thank you

3 July 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is refreshingly…

The customer service is refreshingly excellent. Buying gym equipment from lesser known brands is always risky, so having a team on hand to speak to without being defaulted to a chat bot or an automated message, fills me with confidence. I will be consistently using you guys again in the future.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company

I recently purchased a exercise bike from Best Gym Equipment the model I I’ve got is GX4.5 pro I purchased this for myself and my wife the staff are excellent.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Best gym

Excellent service from Best gym, as always great customer care and contact, always reply and very courteous. The sauna was very easy to install, everything just clipped together. the quality is amazing, it's a really beautiful product and comes with a back rest and oil burner. Amazing bit of kit and I am absolutley loving it. It takes about 10 minutes to get to 33 degrees which is warm enough for you to get it whilst it gets to max temp. I use it to meditate, stretch, or read and with the lights and built in blue tooth speakers I really don't want to get out of it. Hopefully start seeing the benefits in a few weeks

6 March 2024
Unprompted review
Rated 5 out of 5 stars

I purchase goods from best gym…

I purchase goods from best gym regularly and I have never had a bad experience. Richard is very helpful, friendly and patient with my many enquires before I actually decide on what I want. Shipment is very quick and everything I have ordered so far have been top quality. These guys are one of the best in the business and I plan on sticking with them for a long time to come.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. polite courteous etc etc. highly recommend. A+ on all fronts. Richard went over, beyond and out his way to see to it that i got exactly what i wanted and needed. Would 100% shop here again.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Gret customer service, queries answered immediately, they couldn't be more helpful!
Would highly recommend this company and I will buy again through them!

27 July 2023
Unprompted review
Rated 1 out of 5 stars

Misleading and dishonest

I recently wanted to purchase a LifeFitness treadmill which on the website was listed as “ex-demo”. I rang up as I wanted to clarify what ‘ex-demo’ meant, I wanted to be sure of the condition of the machine. Their message was: “ I can confirm that this treadmill has not been used, it was built by us but never used as the customer had a change of heart.“. What’s more, I asked them to confirm that the machine had no damage or any major marks and EMPHASISED that I will not accept the machine if it wasn’t as they claimed. Did it make a difference? Clearly ‘no’ because the treadmill that was sent had massive dint on the side step, great big scratches and marks all along the side of the treadmill and corners. When I rang up to inform of the condition ( and sent video and pictures) their answer was: “we don’t know how they got there”, not too mention, there was not even an apology … moreover blamed it on the delivery company … “the delivery company didn’t inform us of the condition”. When I emailed to express my utter disappointment for the incredible stupidity and lack of professionalism, my messages got ignored.Way to go ‘best gym equipment’ NOT. For future reference, honesty usually works best.

29 June 2023
Unprompted review
Best Gym Equipment logo

Reply from Best Gym Equipment

Dear Lorie,

Thank you for sharing your feedback about your recent ex-demo treadmill purchase. We're sorry to hear that you were disappointed with the condition of the treadmill upon delivery.

We want to clarify that ex-demo items may have some cosmetic marks or imperfections, and we should have made this clearer on our website. Our team member did mention that the treadmill hadn't been used and was built by us, but we realise now that we should have emphasised the possibility of marks.

When we learned about the damage, we were quick to offer a solution by replacing the footplate. We apologise if we didn't communicate this effectively and for any frustration it caused.

We genuinely wanted to resolve the issue to your satisfaction, but since you declined the offer, we weren't able to proceed further. We're a small team doing our best to provide excellent service, and we're sorry we couldn't meet your expectations this time.

Best Gym Equipment

Rated 5 out of 5 stars

Ordered the Gymgear pro series dual…

Ordered the Gymgear pro series dual adjustable pulley machine from here. All delivered within the time specified and great communication from the sales team. It's a great piece of kit and really good quality. Well happy with it!

22 June 2023
Unprompted review
Rated 5 out of 5 stars

This is my 2nd order from this company

This is my 2nd order from this company, they are really helpful on the phone, and helped me correct a mistake on my part. They sorted my orders as quick as humanly possible. I would definitely use them again. Great service.

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!!

If you’re reading this and thinking of ordering from this company? Please do not hesitate! I’ve ordered so much gym equipment over the last 18 months and every order has been great. Can’t fault the equipment or delivery process. Customer care is 10/10. You will not be disappointed..

5 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look