Best Friend's Essentials Reviews 

146
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... See more

Rated 4 out of 5 stars

I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... See more

Rated 5 out of 5 stars

Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... See more

Rated 5 out of 5 stars

I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back


Contact info

3.6

Average

TrustScore 3.5 out of 5

146 reviews

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3.6

All reviews

(146)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product for my 5 dogs!

Product was delivered in a timely matter. I am happy to say that bad breath has all but vanished from all of my 5 dogs since starting the Boost! And the occasional itching has all but disappeared as well. The Active bites have just been started so the review is still out on that one. The Vitality Bites are doing as the name implies, especially on my 14 year old! Great product in my opinion. Have been waiting a long time for a product like these and being able to get them on a reduced cost makes it worthwhile!

12 January 2023
Rated 2 out of 5 stars

Helping slowly but surely.

Nothing went wrong. My dogs have improved somewhat, which is pleasing to us, but I believe it will take a bit more time to fully realize what the product has done for them. I do plan to reorder.

5 November 2022
Rated 5 out of 5 stars

Thanks for a great experience

Great customer service.

30 October 2022
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Reply from Best Friend's Essentials

Hi Petra, I am sorry to hear about this shipping issue. I checked the notes and it appears you have been in touch with Ria in our customer service department. I see she sent you a two-unit replacement, one of which is free of cost.
Did you receive this shipment, and if so, did this resolve your issue? Please let us know if there's anything else we can do to make this right. Customer happiness is our primary concern!

All the best,

Jeff Rappaport
Founder

Rated 5 out of 5 stars

IT WORKS

I am giving this to 4 of my dogs. for itching, yeast in ears, allergies. within just a couple of days I have seen a difference in the itching and scratching. Ears are looking better and allergies have lessened I definitely will buy more

13 October 2022
Rated 4 out of 5 stars

Not Sure

I purchased 2 jars and have only been giving my dog her chew for about 1 week now. I give it to her same time daily. She is still itchy, but will see how things go after the end of the first jar.

19 October 2022
Rated 5 out of 5 stars

I tried the Booster Bites for my Pit…

I tried the Booster Bites for my Pit with serious allergy symptoms. These worked right away and the red bumps, blood shot eyes, red rash on chest area, and itching faded away. I had to wait a couple of months to get more since they were out of stock. I was notified and bought more. These really work, especially for Pitbulls that already have sensitive skin and allergies.

30 June 2022
Rated 1 out of 5 stars

My card was charged 9/15/22

My card was charged 9/15/22. I still haven't received items or anything saying they were shipped. It's 9/27/22 and I have two pills left. They helped but now what? NOT A FAN ANY MORE!!!

27 September 2022
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Reply from Best Friend's Essentials

Dear Billy,

I'm sorry to hear that you have not yet received your order. I can assure you that we are doing everything possible to get it to you as soon as possible. We apologize for the delay and any inconvenience this may have caused.

If you would like a refund or to speak with someone about your order please don't hesitate to contact us at hello@bestfriendswellness.com and we will be happy to help.


Sincerely,

Best Friends Essentials

Rated 1 out of 5 stars

Took a very long time to get shipping…

Took a very long time to get shipping was higher than the part cost would never buy anything else this way again

20 September 2022
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Reply from Best Friend's Essentials

Dear David,

I'm sorry to hear that you had such a poor experience with our shipping. Our goal is to get your order to you as quickly as possible, and I apologize if it didn't meet your expectations.

I would like to refund the shipping cost on your order and send you a coupon for 50% off your next purchase. Please let me know if there is anything else I can do for you. Please email us at hello@bestfriendswellness.com


Sincerely,
Best Friend's Essentials

Rated 5 out of 5 stars

Good Service from Best Friends Essentials

Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. However, Best Friend's Essentials was very accommodating and canceled my subscription for me. My 12 yo aussie is taking the Active Bites and they seem to be working on her. She was limping when she got up from laying down and now she is not... I take that as a win.

12 September 2022
Rated 1 out of 5 stars

Non receipt of items ordered Pd 43.43 for prebiotic and denti clear

Pd 43.43 for prebiotic and denti clear. Processed through bank 8/22/22.
Only received the dentist clear.
Totally disappointed
Ailing 19 year old dog awaiting the item to improve her life. Fading fast. Now have nothing. Upset 😡

31 August 2022
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Reply from Best Friend's Essentials

Dear Ila,

Thank you for reaching out to us. I am sorry that you have not yet received your order, and even more so that this is causing stress to you and your dog. We value our customers immensely and would like to do whatever we can to help resolve this situation as soon as possible.

If you could please provide me with the following information, I will be happy to look into this for you:
-The full name on the account used to purchase the products
-The email address associated with the account
-The order number
I apologize for any inconvenience this may have caused and thank you for your patience as we work to rectify this issue.

Please send this info to hello@bestfriendswellness.com

Warm regards,

Best Friend's Essentials

Rated 5 out of 5 stars

Terrific

Got my package in good time. The doxies seem to like the taste, but they are Dachshunds, they like everything just about. Everything about this is going well. Thank you.

16 August 2022
Rated 5 out of 5 stars

My order arrived much faster than…

My order arrived much faster than expected. Winnie loves these, she can't get enough of them! We just received them a couple of days ago but I am optimistic about the results. Great price and value, and clearly a quality product!

8 August 2022

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