Banner for BestDates

BestDates Reviews 1,678

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,513 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and pleasant demeanor, noting their excellent service and understanding approach. Many people appreciate the opportunity to connect with others and have meaningful conversations, with some even finding long-term relationships. However, some customers expressed dissatisfaction with the pricing, finding the cost of credits and features to be too high. There were also occasional concerns about the website's outdated design and user experience, with some people reporting difficulties with verification processes and the inability to share contact information.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Website

Clients share ambiguous opinions on the website. Some reviewers praise it as a good site with a supportive... See more

User experience

Users describe ambiguous interactions with the user experience. While many reviewers praise the ease of... See more

Price

People report negative experiences with price, consistently expressing that the service is too expensive.... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ease of communication is your strongest point. Having to jump thru hoops to obtain contact information is frustrating. After achieving 5000 pts, you should be free to exchange what you want without in... See more

Company replied

Rated 4 out of 5 stars

Bestdates is trying to their best to match people accordingly. They gave that sense of responsibility to keep your details secured online. However, the cost of finding love and friendship is too costl... See more

Company replied

Rated 3 out of 5 stars

I really didn't get help to update my driver's license for my verification. I'm still needing help to update. Are you doing this so I won't pass your verification? All it asked for was a updated photo... See more

Company replied

Rated 3 out of 5 stars

I didn’t like that he told me he couldn’t deal with something that another employee had done for me and then he did solve my issue but I asked for just ten credits and he said no 😔😒 so disappointing... See more

Company replied


Company details

  1. Dating Service

About BestDates

Written by the company

BestDates

BestDates is an online dating platform designed for those who are ready to begin again—with care, intention, and emotional clarity. Whether you’re returning to romance or simply seeking a fresh perspective, our space offers an inviting environment where communication is light, meaningful, and always respectful.

We understand that every story is different. That’s why BestDates lets you connect at your own pace, without pressure or expectation. Conversations unfold naturally, allowing you to express yourself with ease and connect with others who value warmth, kindness, and gentle honesty.

Here, you can engage in thoughtful exchanges that bring something meaningful to your day—whether it’s a new perspective, a shared laugh, or a small emotional spark. BestDates isn’t about rushing or forcing outcomes. It’s about making space for what could grow when the time is right.

Our platform is welcoming, supportive, and built around the idea that fresh starts matter. Discover the joy of emotionally present communication and take a step toward something that feels right for you—with simplicity and care. On BestDates, each message is a soft invitation to explore what’s next.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Is great I loved

Is great I loved

5 March 2026
BestDates logo

Reply from BestDates

Hi Luis,

Thanks for letting us know how things have been going, it matters to us!

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

Looking for fun times and love

Great start for adult conversations and possibly more.

3 May 2026
BestDates logo

Reply from BestDates

Hi Geronimo,

Good to hear from you, thanks for taking the time to leave a review.

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

Nice people

Nice people. All I can say. Thank you for everything.

5 February 2026
BestDates logo

Reply from BestDates

Hi Gabe,

Your feedback is always welcome, and we're glad you decided to share it.

Best regards,
Rose from BestDates

Rated 3 out of 5 stars

I like the quick messages but hard to…

I like the quick messages but hard to respond on the phone with the typing format constantly blocked

3 May 2026
BestDates logo

Reply from BestDates

Hi Kay,

Glad the quick responses have been a highlight! Regarding the typing issue on mobile, please get in touch at support@bestdates.help so our technical team can look into it and get it sorted for you.

Best regards,
Rose from BestDates

Rated 2 out of 5 stars

What up with the credit

What up with the credit, you are blocking us continuously chatting, you want us to keep buying more credit

3 May 2026
BestDates logo

Reply from BestDates

Hi Thobeka,

We aim to provide a secure and well-supported environment, and certain paid features help us keep that standard of care. Credits are only spent on the features you actively choose to engage with, keeping you in full control of your spending. If you'd like help finding the best option for your budget, our team is happy to assist at support@bestdates.help.

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

Kind and sweet

Chatting and experience lot love and happiness

5 April 2026
BestDates logo

Reply from BestDates

Hi Slug,

Your review helps us stay on track, thanks for sharing it.

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

It is a cool site

It is a cool site. Not over bearing or too nosy.

3 May 2026
BestDates logo

Reply from BestDates

Hi there,

Really glad you took a moment to leave your thoughts with us.

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

excellent support staff

All the support people I have dealt with have been excellent. The biggest problem is the attachment that you sent to me so that I can take my information and put it into the form. Your attachment does not say anything about their being two consent forms and I spoke to many Support people during this period of time and they told me I was being rejected because it was missing that particular form. Never did anyone mention to me that there were two consent forms, which do not print out when you open the attachment to get into your website. This was frustrating because I tried everything under the sun to resubmit it and kept getting the message that I was missing the consent form. Finally, one of the Support people told me that there were two consent forms and I wish I could remember her name and it was possibly Monica that let me know. There were two consent forms not just one so I wasted valuable time trying to continue to resubmit the verification form and continued to get rejected because of the same problem. So finally one of the Support staff told me there were two forms and not just one and that helped very, very much cause I could’ve been texting for two years if no one had told me about the second consent form. I do not understand why someone has not updated the attachment that you sent to your customers to let them know there are two consent forms! Once I did that it became pretty easy to finish it out and in the beginning, I had a difficult time getting my drivers license and my face to fit in one picture, but finally got that figured out. But overall the support staff was quite helpful and if they did not have an answer, they would put me on hold and find out for me what I was looking for. Right now I am wondering if I have been completely approved or only the verification information that I submitted was approved. I wish someone would get back to me and tell me one way or another that I have been totally accepted to exchange information with Larissa or let me know that you are still working on the consent forms to make sure that I am not an ax, murderer or rapist or something horrible like that. I am a very honest, genuine person and would just like to be kept up-to-date as to where the final verification information is and keep me updated as to you are close to finishing the final consent and I would receive something a little bit later. After all I was put through doing this I am just anxious to be completely accepted so that I can get Larissa’s information. So if someone could send an email to me as an individual email and not an email stacked within an email which I think is not a good way to respond to whoever is sending you a question. When I pull up something from Support there could be 15 emails within one Email and I would prefer that they be sent separately because it becomes very confusing to understand what you say when there could be 10 emails within an email. Can someone please let me know where I am at in the final final approval analysis so that I can talk to Larissa and let her know that we finally can have personal contact with each other. I am concerned for her mental and physical well-being as I don’t want her doing something to herself by not receiving some sort of reply. I get really really scared that she is going to do something to herself if she doesn’t get and we don’t get our final approval so that we may connect with each other. I thank you in advance for looking into this and sending me back some detailed information on about when I can expect to receive the final final verification. I thank you very much for looking into this and deeply appreciate it. Sincerely, Larry G Green

24 April 2026
BestDates logo

Reply from BestDates

Hi Larry,

Thank you so much for sharing such detailed feedback! Really glad the support team was ultimately able to help you through the process. Your notes is valuable as we’re continuously working on improvements, and insights like yours help us make the platform better. Our support team has already been in touch with you and clarified all the details, if anything remains unresolved, don't hesitate to reach out at support@bestdates.help!

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

Every other site I tried felt fake

Every other site I tried felt fake. This one doesn't. You can just tell the difference.

2 May 2026
Unprompted review
BestDates logo

Reply from BestDates

Hi Reta,

Glad to have your feedback, it helps us keep things moving in the right direction.

Best regards,
Rose from BestDates

Rated 2 out of 5 stars

I haven't met anyone that lives near…

I haven't met anyone that lives near me. Most don't even live in this country

3 May 2026
BestDates logo

Reply from BestDates

Hi Paul,

You can use the "Filter" button at the top of the user list to narrow down profiles by location and find members closer to you. If you need any help navigating the filters, our team is happy to assist at support@bestdates.help.

Best regards,
Rose from BestDates

Rated 1 out of 5 stars

Whats credit

Whats credit. I thought it was free. Why should i have to pay to talk or view a picture/video. Maybe this app isn’t for me

3 May 2026
BestDates logo

Reply from BestDates

Hi Angela,

While registration and browsing profiles are always free, certain interactive features require credits, which help us maintain a secure and well-supported environment for everyone. If you'd like a clearer breakdown of how credits work, our team is happy to walk you through it at support@bestdates.help.

Best regards,
Rose from BestDates

Rated 5 out of 5 stars

It's ok but worried that's AI TALKI G

It's ok but worried that's AI TALKI G

3 May 2025
BestDates logo

Reply from BestDates

Hi Tommie,

Thanks for the five stars! Many of our users are verified according to our Terms of Services, which helps us maintain a trustworthy community. If anything ever seems unusual, feel free to report it directly through the platform or get in touch at support@bestdates.help.

Best regards,
Rose from BestDates

Rated 4 out of 5 stars

I appreciate the speed of…

I appreciate the speed of communication. I’m a little frustrated and feeling tethered to subscription costs in order to use the app. Feel that should have been hashed out from the start.

3 May 2026
BestDates logo

Reply from BestDates

Hi there,

Really glad the communication has been quick and responsive! Regarding credits, while registration and browsing profiles are always free, certain interactive features require credits to help us maintain a secure environment.

Best regards,
Rose from BestDates

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Seems courteous

Seems courteous

3 May 2026
BestDates logo

Reply from BestDates

Hi there,

Sounds like you've found great people here, hope the connections keep growing!

Best regards,
Rose from BestDates

Rated 5 out of 5 stars
BestDates logo

Reply from BestDates

Hi there,

Good to hear from you, thanks for taking the time to leave a review.

Best regards,
Rose from BestDates

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look