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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the comfort of the mattresses and the sturdiness of the beds. Many people appreciate the outstanding customer service, noting the helpfulness, politeness, and patience of the staff throughout the purchasing process. Reviewers frequently mention the efficient and professional delivery service, often emphasizing the quick delivery times, clear communication regarding delivery slots, and the care taken by the delivery drivers, including assistance with assembly. The overall service, from initial inquiry to final delivery, is consistently described as seamless and exceptional, leading many to highly recommend the company for new bed purchases.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the beds for their outstanding... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Quality

Consumers consistently express delight with the quality of the beds. Many reviewers highlight the outstanding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication, prompt... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our cloud bed from Best Bed. Service and delivery has been excellent and Best Bed went above and beyond to meet our needs. Our son needed a lower mattress level for better acce... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Nothing was a hassle and very quick communication. Got bed two days later from ordering. Driver had great customer service skills and built our bed for us in n... See more

Rated 5 out of 5 stars

Enquired about my bed via TIKTOk and received quick response where they offered cash on delivery which really impressed me. They encouraged me to check headboards measurements which am grateful... See more

Rated 5 out of 5 stars

Ordered a king size bed and mattress from them. Great communication, very helpful with all my questions about colours and material etc and quick to respond. Fast delivery and kept up to date with timi... See more


Company details

  1. Bedroom Furniture Store

Written by the company

At Best Bed we offer wide range of high quality custom made beds and mattresses. All our products are handmade in the UK. All our reviews are authentic and we pride ourselves on our Quality and Service. On Average, we can deliver your new bed within 1 week of receiving your order. If you’re looking for a top quality, custom made bed, look no further than Best Bed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

71 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

This place have helped me so much

This place have helped me so much. They have made my time ordering a bed so stress free and simple! Delivery was in 2 days! I had no trust in ordering from a Facebook company but truly do not regret my decision to do so. I am very shocked with how well I have been treated by the company and also the delivery! I will be getting my sons bed of here and highly recommend anybody who wants a comfortable bed to get one of these beds! I never write reviews but I can't not write one with how impressed I am!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, rushed my bed to be here the next day as I needed it , great communication and so happy with the bed, a little sceptical ordering from a Facebook page but so happy I did🙂

6 December 2025
Unprompted review
Rated 5 out of 5 stars

King size bed

Ordered a king size bed and mattress from them. Great communication, very helpful with all my questions about colours and material etc and quick to respond. Fast delivery and kept up to date with timing. Thank you!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect bed with excellent service

We are delighted with our cloud bed from Best Bed. Service and delivery has been excellent and Best Bed went above and beyond to meet our needs. Our son needed a lower mattress level for better access and they sorted this perfectly.

Excellent and professional service. We can see that Best Bed genuinely care for their customers throughout the purchase process. If you are looking for a new bed, we highly recommend them.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company and excellent customer…

Amazing company and excellent customer service. I bought a bed and mattress first from this company delivery driver was very polite even asked if I wanted my bed put together. Then today I had my ottoman delivered I will definitely recommend this company to anyone and I will definitely be ordering from this company in the future

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m absolutely delighted with my new…

I’m absolutely delighted with my new bed! Delivery was super quick and the bed is exactly as described — outstanding quality and so comfortable. The whole experience with this company has been exceptional from start to finish. The driver was such a gentleman so polite and was so careful delivering my bed into my property. Excellent communication, fast service, and a fantastic product. I would 100% recommend this company to anyone — truly five-star service all the way!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

Fantastic Service From First Contact To After Delivery. Easy & Quick Response When Contacted. Kept Informed Of Delivery Status, Delivery Driver Was Polite & Helpful. The Bed Is Absolutely Beautiful It Has Exceeded My Expectations, Carefully Packaged To Reduce Issues. Contacted Customer Services With Minor Queries Which Were Responded Too Immediately. Would Definitely Use Again & Highly Recommend.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Nothing was a hassle and very quick communication. Got bed two days later from ordering. Driver had great customer service skills and built our bed for us in no time. Bed is solid which is exactly what you want. Mattress really comfy!
Would order from here again

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, Arrived before the expected time and it’s the best bed I ever had. Fast and friendly service. I Would highly recommended.
Thank you !!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Aria bed

I ordered my bed two weeks ago and asked for a specific date for delivery which they were more than happy to accommodate, all communication was very prompt and professional and everything was confirmed before the final order was placed.
Day before delivery i received a message with a delivery window and on day of delivery i was contacted to give an hours delivery slot.
Upon delivery the courier was very polite and carried everything to the door. Bed was very well packaged and easy to put together in a very short amount of time. We are incredibly happy with the bed.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

I’ve now purchased two beds from Best…

I’ve now purchased two beds from Best Beds, and both have been absolutely stunning! The craftsmanship and quality are outstanding — they look even better in person. Assembly was quick and straightforward, and the delivery was smooth and professional.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service Was Given

Amazing Customer Service Was Given. All My Questions Were Answered Promptly And Was Never Any Hassle. Delivery Was Quick And The Care And Time Assemblers Took Was Amazing!! Great Value And The Quality Of The Bed Is Unmatched. Best Bed Company I Have Ever Dealt With.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast communication and very polite

Fast communication and very polite. Got my bed within the same week of ordering.
Also rang me and gave me a time slot, bed was perfectly wrapped and looks amazing. This is my second bed from best beds✨

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Lovely , solid bed with mattress ,just like on a picture. Excellent customer service ,which makes your life much easier. Fast shipping, couldn’t ask for more.

17 September 2025
Unprompted review

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