Best At Travel Reviews 

4,193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 810 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are remarkably helpful, friendly, and extremely knowledgeable about various destinations. Many people find the booking process smooth, clear, and completely straightforward from start to finish. They also genuinely appreciate the prompt service, noting that agents consistently go above and beyond to tailor dream holidays. Some reviewers were not happy with the customer service experienced when unexpected international conflicts disrupted their travel plans. A few customers also mentioned facing serious difficulties when trying to contact support representatives and experiencing prolonged delays regarding holiday refunds.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and exceptionally helpful during the holiday... See more

Service

Customers consistently note positive experiences with service, highlighting fast, efficient, and professional... See more

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Booking process

People report positive experiences with the booking process, describing it as professional, easy, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the agents previously for our honeymoon, which was supposed to be in February but due to the dispute in Iran was postponed. Best at Travel took the stress out of the situation for us and rebooked... See more

Rated 5 out of 5 stars

I thought the service given by Maria Sabolova was exceptional. It’s a big thing booking a honeymoon and getting everything ‘just right’. Maria was clear, professional, knowledgeable and very efficie... See more

Company replied

Rated 5 out of 5 stars

Booking a holiday through Best At Travel is always so straightforward and we always get five star help and advice from Gabie Deeks. Gabie deals with our holiday requests and queries quickly and satisf... See more

Company replied

Rated 5 out of 5 stars

I have used Best at Travel for years and their service has always been exceptional. Not only do they generally get the best prices but the staff always go the extra mile. I’ve used Lauren Barnes for a... See more

Company replied



Company details

  1. Tour Operator
  2. Travel Agency
  3. Travel Aggregator

About Best At Travel

Written by the company

Aerial View of beach and water in Maldives

WHAT MAKES US BEST AT TRAVEL?

Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.

Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.

Our holidays: At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.

Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.

Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.

Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.

Holiday Offers

Sensational Holiday Savings

Written by the company

Luxury Holidays, Created By Experts For Less
From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.

ATOL PROTECTED

Your holiday is in safe hands

Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,193)

750 reviews in the last 12 months

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Rated 5 out of 5 stars

Maria is always so helpful

Maria is always so helpful, knowledgeable and professional and is always so prompt with quotes giving other options we hadn’t considered before. We Have never been disappointed with any holidays booked through Best at Travel.
It’s always a pleasure to book with Maria. She is a credit to your company and we have recommended her many times.

2 July 2026
Best At Travel logo

Reply from Best At Travel

Dear Sarah
We are so happy to hear about your wonderful experiences. It's truly rewarding to know that our team consistently provides excellent service and helpful options for your holiday planning. We appreciate your kind words and recommendations.
Kind Regards
Best at Travel

Rated 5 out of 5 stars

Vishali gives us great service

Vishali gives us great service

2 July 2026
Best At Travel logo

Reply from Best At Travel

We are so happy to hear about your positive experience with us. We appreciate your kind words!
Kind Regards
Best at Travel

Rated 5 out of 5 stars

Great booking experience

Great booking experience - thanks Maria

2 July 2026
Best At Travel logo

Reply from Best At Travel

We are so happy to hear about your positive booking experience. Thank you for sharing your feedback with us!
Kind Regards
Best at Travel

Rated 5 out of 5 stars

Service with a personal touch from a Travel Consultant

Neil was an excellent advisor! It's some time since I've used a real person for a booking often going fully online to complete the deal! So it's very refreshing to speak and interact with a real person/Consultant especially when you're spending a reasonable amount on a holiday!
Bring back the Travel Consultant they have a lot to offer.
Well done Neil and BestatTravel!

1 July 2026
Best At Travel logo

Reply from Best At Travel

Dear Geoff
We are so happy to hear that our consultant provided you with such an excellent booking experience! We truly value the personal touch and are glad it made such a positive difference for your holiday arrangements. Thank you for your wonderful feedback.
Kind Regards
Best at Travel

Rated 5 out of 5 stars

Always helpful and knowledgeable

Always helpful and knowledgeable. They have gone the extra mile to accommodate our once in a lifetime holiday.

1 July 2026
Best At Travel logo

Reply from Best At Travel

We are so pleased to hear that our team was helpful and knowledgeable in accommodating your special holiday. We're delighted to have gone the extra mile for you.
Kind Regards
Best at Travel

Rated 5 out of 5 stars

Amazing as always

Amazing as always
Talked me through my travel plans
And discussed my options
Thank you once again
Yvonne

23 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Yvonne,
We're so glad we could assist with your travel plans and discuss your options thoroughly. Thank you for your continued trust and wonderful feedback, and we hope you have an amazing trip!
Kind regards,
Best At Travel

Rated 5 out of 5 stars

Third year booking with Zobia. Third year of feeling SPECIAL

This is my third year reaching out to Zobia, to help me decide on a holiday destination for my husband and I.

On each occassion, Zobia has listened, asked the right questions, resulting in several options being drawn up, which she shares with her knowledge and experience of the destinstion.

Whilst Zobia, no doubt does this with every customer/caller, she has FAB communication skills, making you feel like the only person in the room.

Thanks Zobia.
Thanks Best at Travel

30 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Mayers,

We are so pleased to hear that Zobia has consistently provided you with excellent service in planning your holidays. It's wonderful to know that our communication skills and personalized approach made you feel valued. We truly appreciate your kind words and continued trust, and we look forward to helping you with your future travel plans!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Excellent help support Shi was…

Excellent help support Shi was fantastic
A company where staff actual deal with you from start to finish

30 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Richard,

We're so pleased to hear that you received excellent support and that Shi provided a seamless experience from start to finish. Thank you for your wonderful feedback!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Very helpful and eager to find a…

Very helpful and eager to find a solution to our holiday restrictions

22 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Peter,

We're so pleased to hear that we could assist you in finding a solution that worked perfectly for your holiday plans. Thank you for your kind words.

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Doreen is always great at getting the…

Doreen is always great at getting the job done even when I had an issue with my daughter's flight she sorted it immediately!!!

22 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Tina,

We are so glad to hear that Doreen provided such excellent assistance, especially with your daughter's flight issue. We appreciate your kind words!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Very knowledgeable Agent who gave…

Very knowledgeable Agent who gave sensible and accurate advice.

29 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Darren,

We are so pleased to hear that our agent provided you with such knowledgeable, sensible, and accurate advice. Thank you for sharing your positive experience with us.

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Warren was efficient and knowledgeable…

Warren was efficient and knowledgeable with regard to our chosen destination and went out of his way to tailor our long stay holiday to our chosen budget.

28 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Karam,

We're delighted to hear that Warren was so efficient and knowledgeable in tailoring your long stay holiday to perfectly match your budget. Thank you for sharing your positive feedback.

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Charlie went above and beyond to book…

Charlie went above and beyond to book our family holiday. So very patient and finding us the most perfect deal. We are so thankful for all her help. Highly recommend Best At Travel.

21 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Jodie,

We're so happy to hear that your booking experience for your family holiday was so positive. We appreciate your kind words and are grateful for your recommendation.

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Super service

Super service, helpful reliable honest. Will definitely use again. Highly recommended.

2 August 2025
Best At Travel logo

Reply from Best At Travel

Dear Dave,

We're so pleased to hear that you found our service to be helpful, reliable, and honest. We truly appreciate your kind words and recommendation. We look forward to assisting you again in the future!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Billy knows his stuff and always gives…

Billy knows his stuff and always gives us the best advice and service.
Would not go anywhere else!

22 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Tracy,

We are so happy to hear that Billy consistently provides you with excellent advice and service. We truly appreciate your loyalty!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Nelash and Lauren were brilliant as…

Nelash and Lauren were brilliant as always.
Best at travel have a fantastic culture based on professional advice and going the extra mile to help find the right holiday and flights for you.

15 June 2026
Best At Travel logo

Reply from Best At Travel

Dear David,

We're delighted to hear that Nelash and Lauren provided such brilliant service. It's wonderful to know that our professional advice and dedication to finding the right holiday and flights were appreciated. Thank you for your fantastic feedback!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Helpful staff sent through quotes…

Helpful staff sent through quotes followed up and recommended hotels and then re fix quotes again and then we booked there and then. Many thanks again for sorting out our requirements

24 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Susan,

We're so pleased to hear that our team was helpful in providing quotes and recommendations, and that we were able to assist you in booking your trip. We appreciate you choosing us to sort out your requirements!

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Once again Best at Travel come up…

Once again Best at Travel come up trumps with a great holiday , easily booked and everything sorted with no issues. Will report back on our return.

24 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Jonathan,

We are so pleased to hear you had another great holiday experience with us! We appreciate your kind words and look forward to hearing about your trip on your return.

Kind regards,
Best At Travel

Rated 5 out of 5 stars

Great service - Warren

Great service, prompt and clear communication

24 June 2026
Best At Travel logo

Reply from Best At Travel

Dear Jenny,

We are so happy to hear Warren's service, communication, and promptness met your expectations. We truly appreciate your kind words.

Kind regards,
Best At Travel

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