Best2serve Reviews 

I found the experience easy to follow and complete which helped me to complete the relevant areas required to make the purchase of my extended warranty for my recently purchased laptop.
I did not encounter any obvious difficulties throughout the process which has not always been the case with other products.

First time to buy Microsoft software and can’t find any help to install it. Technical team transferred me to Post Sales, then Post Sales said they can’t find my order number, transferred me back to Technical team. Technical team said, I need to contact Microsoft. My purchase is a Microsoft software thru HP. Microsoft says I need a 25-digit activation key, not 20 as provided by Best2serve.

HP’s email to me is not of any help at all…

“ If you have questions about your product selection or need assistance, please contact our Best2Serve Customer Service. You can also contact your HP Support agent at: 0207 660 3115

With kind regards,
Best2Serve”

Had a problem with warranty agent was good at dealing with the issue and setting up extended warranty

Repair time never advised.
Maybe over 9 weeks....9 June?
Very disappointing for an OEM product
Will anyone take action?

Absolutely fantastic customer service, had problem, phone and got it sorted, staff very friendly, helpful and polite

Everything

I purchased a 2 year Care Pack for a brand new HP PC but it only gave me 1 year 7 months extension. I've complained to HP 2 weeks ago including providing my original proof of purchase but so far no response, very poor service in my opinion.
PS thank you for your response to my message, the end date has now been corrected.

On 14.04.25 purchased technical on line support at a cost of £21.49 paid by credit card in relation to issues with my HP Printer. The telephone conversation with the technician was good with the technician explaining that due to the age of the printer the fault unfortunately could not be fixed.
He suggested that we purchase a new HP printer and after asking my budget suggested a model which I purchased. The technician then informed me that as a
“Gesture of good will” the initial cost of £21.49 would be redeemed to my credit card.
It is now over 4 weeks and I have yet to revive my refund. I have made several telephone calls but on each occassion have received conflicting guidance.
I have no issues with the support supplied by the technician however the refund process is extremely lacking.

Your staff were extremely helpful, and although they could not resolve the problem directly they were able to explain clearly, and consequently I was able to overcome the difficulty.

No value and care of customers and all services are superficial - will never buy HP product in life
All the best

I got advice on my printer problem. I understood the problem better.

Best2Serve is a total Fraud website. I paid for three years HP care pack on 27 March 2025 but till now HP did not activate my extended warranty. I contested the warranty information many times but no one is responding to me. Even worse, now my order information with Best2Serve website has disappeared from their records as if I did not buy it although I have order confirmation on my email.
Best2serve is a fraud. Do not ever buy the extended warranty or HP Care Pack option.

It is unbelievable that I was forced to pay for the repair of my laptop for a defect that is obviously not my fault, how opening and closing the lid of the laptop counts as 'pure misuse' is genuinely outrageous.

Very easy site to use. Got every thing done with regards extending my warranty on my HP desktop PC. Let me know it was all done and up and running.

Very good got my printer reconnected very quickly.A very positive experience.

Absolutely fantastic! I was so nervous sending laptop off after being messed around by a local repair shop for weeks but I really needn’t have been. Having them collect and deliver the laptop is so convenient and it’s all included in the initial price (which was less than the local shop that I had to drive back and forth to.)
Not only did they fix the issues I knew I had- smashed LCD screen and crack in the underside of the laptop, they fixed a bunch of problems I didn’t even know I had all for the same price! It came back like brand new, with a new charger. Genuinely could not be happier with the service!

I’m really disappointed with my experience using HP’s support via Best2Serve. My laptop, which is just over a year old, began freezing and crashing repeatedly. I was charged £21 just to access support, only to be taken through basic troubleshooting steps that didn’t resolve anything.

I was told the issue was likely software-related, but after performing a full OS reinstall on my own (without HP's help), the problem persisted. I explained all of this clearly, yet they continued suggesting the same steps. Eventually, I was quoted up to £400 for a repair — nearly the price of a new laptop.

No one seemed to take accountability, and I felt dismissed throughout. I ended up replacing the device myself and regretted paying for the support in the first place. It was a stressful and frustrating experience from start to finish.

I expected more from HP.