I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
Company replied
I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Best.me
Hello Amina,
Thank you for your review! We're excited that you're about to begin your journey with Best.me.
We wish you the very best as you start your diet tomorrow and hope the program helps you build healthy, lasting habits while reaching your goals. We look forward to hearing how your experience progresses.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Lilhane,
Thank you for your review! We're excited that you've started your journey with Best.me.
Since it's your first day, we completely understand that it's too early to share a full opinion. We hope the program provides a positive experience and helps you achieve your wellness goals. We look forward to hearing your thoughts as you continue your journey.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
I just opened and don’t really know how…
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want to go to bed.
8 July 2026
Reply from Best.me
Hello Patricia,
Thank you for sharing your feedback. We completely understand that getting started with a new program can sometimes feel a bit overwhelming, especially after a long day.
We can see that our Customer Experience team has already reached out to you by email with guidance to help you get started. Please keep in touch with us there -we'll be happy to answer any questions and help you make the most of the program.
We hope you have a fresh start when you return, and we're always here if you need any assistance along the way.💚
- Best.me Team
Reply from Best.me
Hello Sonia,
Thank you for your review! We completely understand that it's still early and that you're just getting started.
We hope Best.me provides you with a positive experience and supports you in reaching your goals. We'd love to hear your updated thoughts once you've had more time to explore the program.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
So far so good
So far so good. Just giving information but it seems like every other question is trying to sell something more which I find irritating
7 July 2026
Reply from Best.me
Hello Deb,
Thank you for taking the time to share your feedback. We're glad to hear that your experience has been positive so far, and we appreciate your honest comments.
We'd like to clarify that the offers presented during and after the sign-up process are completely optional and are not required to use the main Best.me program. These additional features are intended for users who would like extra tools or support, but they do not affect the functionality or value of the program you've already purchased.
Your feedback is valuable to us, as it helps us improve the overall user experience. We hope you enjoy the rest of your journey with Best.me, and if you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Mati,
Thank you for your wonderful review! We're delighted to hear that you find the app helpful.
Our goal is to provide practical tools and personalized guidance to support you throughout your wellness journey. We hope Best.me continues to meet your expectations and helps you achieve your goals.
If you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Jocelyn,
Thank you for sharing your feedback. We understand that the program may not be the right fit for your current circumstances.
We can confirm that our support team has also reached out to you by email to assist further and answer any questions you may have. Please keep in touch with us there if you need any additional support.
We appreciate you giving Best.me a try and wish you all the best in your future wellness journey.💚
- Best.me Team
Reply from Best.me
Hello Suzanne,
Thank you for your review! We're excited that you've started your journey with Best.me.
Since you're just getting started, we completely understand that it's too early to give a full opinion. We hope the program helps you build healthy habits and supports you in reaching your wellness goals. We'll look forward to hearing how your experience develops along the way.
If you have any questions or need assistance at any point, our team is always there to help.💚
- Best.me Team
Health
Hi there, I want to cancel this it’s charging me! I can’t afford it! Please return my money back!
7 July 2026
Reply from Best.me
Hello Orken,
Thank you for your review! We're glad you've decided to start your journey with Best.me.
We completely understand that it's still early, and we hope the program meets your expectations as you get started. We look forward to hearing more about your experience as you continue your wellness journey.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
Too much upselling
7 July 2026
Reply from Best.me
Hello Debra,
Thank you for sharing your feedback. We appreciate your honest opinion.
We'd like to clarify that the additional offers presented during and after the sign-up process are completely optional and are not required to use the main Best.me program. These features are intended for users who would like extra tools or support, while the core program remains fully functional on its own.
Your comments are valuable to us and help us improve the overall user experience. If you have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Suzie,
Thank you for your wonderful review! We're delighted to hear that you found the process easy and straightforward.
Our goal is to make getting started as simple and seamless as possible, so you can focus on your wellness journey from day one. We hope Best.me continues to meet your expectations.
If you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
I wish to express my gratitude to Sophie from Best.me. made 2 mistakes in my ketoplan subscription ;wrote an email to explain and got immediate answer from Sophie that she has cancelled the 2 mistakes
I do not like at all that you push every 10 lines to buy more. I just want to have examples of a keto diet and eatehat you propose and not at every proposition having to answer what l want more and spending extra money.
I now regret to have my inscription with you.
7 July 2026
Reply from Best.me
Hello Annelies,
Thank you for updating your review. We truly appreciate you taking the time to share your experience after working with our Customer Experience team. 🙏🏼
We're especially pleased to hear that Sophie was able to assist you promptly and resolve the subscription issues. We'll be sure to share your kind words with her.
We also appreciate your honest feedback regarding the additional offers shown throughout the program. These offers are completely optional and are intended for customers who would like extra features, while the core program remains fully accessible without them. Feedback like yours is valuable as we continue working to improve the overall customer experience.
Thank you again for giving us the opportunity to make things right. We wish you all the best on your wellness journey! 💚
- Best.me Team
1 month trial
I'm new to this keto and the plan that they sent me has so far met my likes. Enjoying that they plan the food ahead for you. And it's my third day and I've lost 4lbs so far. Only q meal on the seven day meal plan I probably won't eat. I seriously need to lose weight and thus is fitting my appetite
7 July 2026
Reply from Best.me
Hello Allison,
Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying the program and that the meal plan matches your preferences.
It's great to know that having your meals planned ahead has made things easier, and we're delighted that you're feeling positive about your journey so far.
Please remember that you can always update your food preferences within your profile to better match your tastes. If you need any help with this or have any questions, don't hesitate to reach out to our support team - we'll be happy to assist you.
We wish you continued success as you work toward your goals. If you ever need guidance or assistance along the way, we're always here to help.💚
- Best.me Team
Reply from Best.me
Hello Gay,
Thank you for your wonderful review! We're delighted to hear that your experience has been positive so far.
We love your sense of humor, and we're excited to be part of your journey! We hope Best.me helps you build healthy, lasting habits and supports you in reaching your goals. We look forward to celebrating your progress with you along the way.
If you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Patricia,
Thank you for your wonderful review! We're delighted to hear that you found Best.me easy to follow and understand.
Our goal is to make the program as clear and intuitive as possible, so you can focus on building healthy habits and reaching your goals with confidence. We're so pleased you're off to a great start.
If you ever have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
Get to the point
I don’t like that I’m being bombarded with additional ways to get money instead of giving me the list to start my journey.
6 July 2026
Reply from Best.me
Hello Tracey,
Thank you for sharing your feedback. We're sorry to hear that your first impression wasn't the experience you were hoping for.
We'd like to clarify that the offers presented during and after the sign-up process are completely optional and are not required to use the main Best.me program. These additional features are intended for users who would like extra tools or support, but they do not affect the functionality or value of the program you've already purchased.
We can see that you've successfully accessed your personalized plan, and we hope you're now able to focus on your journey and get the most out of the program. If you have any questions or need any assistance along the way, please don't hesitate to reach out - our team is always happy to help.💚
- Best.me Team
I signed up for a trial through…
I signed up for a trial through KetoGo.app (run by Best.me / Best.Me Meals) and was charged $17 as agreed for the trial. When I tried to cancel, the process was intentionally difficult to complete. While I was still trying to cancel, they charged me an additional $19 that I never authorized or requested. Because of this unauthorized charge, I had to close my card with my bank to stop further charges. This matches what many other reviewers describe about this company: confusing billing, charges under different merchant names (Best.me, KetoGo, Nutrameg), and a cancellation process designed to be as difficult as possible.
5 July 2026
Unprompted review
Reply from Best.me
Hello Maira,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way.
We'd like to clarify that additional services are always presented as separate, optional offers. They can be declined during registration, and the main Best.me program is fully functional without them.
We also sincerely apologize for the frustration and inconvenience caused by the difficulties you've encountered with cancelling your program. We always strive to make our cancellation process as transparent and easy to follow as possible, and we'd appreciate the opportunity to review your experience in detail.
As we're unable to identify your account from your review alone, please reply to the Trustpilot information request so we can locate your account, or contact us directly at feedback@best.me. Our team will carefully investigate your concerns and do everything we can to assist you.💚
- Best.me Team
Works so far
6 July 2026
Reply from Best.me
Hello Gerry,
Thank you for your review! We're glad to hear that everything is going well so far.
We hope Best.me continues to meet your expectations and supports you throughout your wellness journey. If you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Good didn't participate really can't…
Good didn't participate really can't give a proper review
6 July 2026
Reply from Best.me
Hello Debbie,
Thank you for your review! We completely understand that it's difficult to give a full opinion if you haven't had the chance to use the program yet.
We hope that when you're ready to explore Best.me, you'll have a positive experience and find the program helpful. We'd love to hear your updated thoughts once you've had more time to try it.
If you have any questions or need assistance getting started, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Elaine,
Thank you for your review! We're glad you've decided to start your journey with Best.me.
Since it's your first day, we completely understand that it's too early to share a full opinion. We hope the program provides a positive experience and supports you in reaching your goals.
We look forward to hearing your updated thoughts once you've had more time to explore the program. If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
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