I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
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I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Best.me
Hello Aine,
Thank you for your wonderful 5-star review! We're delighted to hear that you've found the information helpful. Our goal is to provide clear, practical guidance that supports you throughout your journey, and we're glad it's been valuable to you. ☺️
We wish you continued success in reaching your goals! 💚
- Best.me Team
So far so good
13 July 2026
Reply from Best.me
Hello Kevin,
Thank you for your wonderful 5-star review! We're delighted to hear that everything is going well so far. We hope the program continues to meet your expectations and supports you every step of the way toward your goals. 😊
We wish you continued success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Moira,
Thank you for your wonderful 5-star review! We're delighted to hear that you're off to a positive start and feeling motivated to achieve your goals. Adopting a healthier lifestyle is a great journey, and we're happy to be part of it. ☺️
We wish you every success and look forward to supporting you along the way! 💚
- Best.me Team
Reply from Best.me
Hello Pamela,
Thank you for your review! We're glad to hear that your first impression has been a positive one. We hope the program continues to meet your expectations and supports you as you move forward on your journey. 🤩
We wish you every success and look forward to hearing how you're getting on! 💚
- Best.me Team
They charge for everything that should…
They charge for everything that should come with the app
13 July 2026
Reply from Best.me
Hello Cameron,
Thank you for taking the time to share your feedback. We're sorry to hear that the experience did not meet your expectations. We'd like to clarify that your selected plan includes the core program, while additional features are entirely optional and can be declined. These are offered as optional enhancements for customers who would like extra tools, but they are not required to use the program. 🙏🏼
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help. 💚
- Best.me Team
Reply from Best.me
Hello,
Thank you for your wonderful review! We're delighted to hear that you find Best.me easy to navigate.
We've designed the platform to make it simple to access your personalized program and stay focused on your wellness goals. Thank you for your support, and we wish you every success on your journey!
- Best.me Team
Great plan and reasonably priced
12 July 2026
Reply from Best.me
Hello,
Thank you for your wonderful review! We're so pleased to hear that you're happy with both your personalized plan and its value.
Our goal is to make healthy living accessible by providing a program tailored to each user's goals and lifestyle. We truly appreciate your support and wish you every success on your wellness journey!
-Best.me Team
I don't like all the additional costs…
I don't like all the additional costs after I've signed up!
12 July 2026
Reply from Best.me
Hello,
Thank you for sharing your feedback. We understand that seeing additional offers after signing up may feel frustrating.
We'd like to clarify that all additional features offered after registration are completely optional. The Best.me program you purchased already includes access to your personalized plan, which is created based on the information you provide during registration. These optional add-ons are simply available for users who wish to enhance their experience, but they are not required to benefit from the program or achieve results.
We appreciate you taking the time to share your thoughts, as feedback like yours helps us continue improving the user experience.
-Best.me Team
I usually check here first as there's…
I usually check here first as there's so many bad company's but I joined for a week they take your joining fee before they tell you if you dont like the menu they set its another $19 to get anotherenu i won't be doing it not with them anyway its money for this money for that you would need to win the lottery t o do it glad I only got the week why are so many companies like this cant get enough money out of people its not right taking advantage of people trying to lose weight and maybe this does work if your rich enough to use it however im not
12 July 2026
Unprompted review
Reply from Best.me
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that the program wasn't what you expected.
We understand how disappointing it can be if the initial meal plan doesn't feel like the right fit. Our plans are personalized based on the information provided during registration, and you can further refine your recommendations at any time by updating your profile with additional preferences, such as foods you like or dislike and other dietary preferences. This helps make your plan even more tailored to your needs.
We'd also like to clarify that any additional features or offers available within the program are entirely optional. The Best.me program remains fully functional without purchasing any add-ons, and these optional upgrades are simply intended for users who wish to enhance their experience further.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.me Team
Original claim is deceiving
Original claim is deceiving, because of the sheer volume of add ons to make this effective.
12 July 2026
Reply from Best.me
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience gave you this impression.
We'd like to clarify that the additional offers shown during registration are entirely optional and are not required to benefit from the Best.me program. The plan you purchased includes access to the core personalized program, which is built using the information you provide during registration. Your nutrition and wellness plan is tailored by our specialists to match your goals, preferences, and lifestyle, so you can achieve meaningful results without purchasing any optional extras.
The additional features are simply designed for users who would like extra tools or resources to further personalize their journey, but they do not affect the value or effectiveness of the core program.
We appreciate your feedback, as it helps us improve the experience for all our users.
- Best.me Team
I wjait for a great experians
12 July 2026
Reply from Best.me
Hello,
Thank you for your review! We're excited to be part of your wellness journey.
We hope your personalized Best.me program provides you with a great experience and helps you build healthy, lasting habits. Wishing you the very best as you get started, we're here to support you every step of the way!
-Best.me Team
Reply from Best.me
Hola,
¡Gracias por tu reseña! Entendemos que todavía es pronto para valorar tu experiencia.
Esperamos que tu programa personalizado de Best.me cumpla con tus expectativas a medida que avances. Te deseamos mucho éxito en tu camino hacia el bienestar y recuerda que nuestro equipo estará encantado de ayudarte siempre que lo necesites.
- Equipo de Best.me
Reply from Best.me
Hello Kellie,
Thank you for sharing your feedback!
We're delighted to hear that you're finding Best.me easy to navigate. We hope the program continues to provide a smooth and enjoyable experience as you explore its features and work toward your goals.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Gianna,
Thank you for sharing your feedback!
We're delighted to hear that you're finding the program easy to follow so far. We hope it continues to be a helpful and enjoyable experience as you progress toward your goals.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Akash,
Thank you for sharing your feedback!
We're glad to hear that your experience has been positive so far. We hope Best.me continues to meet your expectations and supports you throughout your journey.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Too much and overpriced
It’s ok. Just too many offers and everything is extra money. I wanted a menu to help me make better choices in eating. A little overwhelming.
11 July 2026
Reply from Best.me
Hello Gladys,
Thank you for taking the time to share your feedback. We're sorry to hear that the additional offers made your experience feel overwhelming.
We'd like to clarify that the offers presented during and after the sign-up process are completely optional and are not required to use the Best.me program. These additional features are intended to enhance your overall experience, but they do not affect the functionality or value of the program you've already purchased.
Our Customer Experience team has already reached out to you to better understand your concerns and see how we can help. Please check your email, including your spam folder if needed, and keep in touch with us so we can continue assisting you.💚
- Best.me Team
Fast and easy steps
11 July 2026
Reply from Best.me
Hello Deborah,
Thank you for sharing your feedback!
We're delighted to hear that you found the process fast and easy. We hope the rest of your experience with Best.me is just as smooth and that the program helps you achieve your goals.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Marina,
Thank you for your review. We're sorry to see that your experience didn't meet your expectations.
Our Customer Experience team has already reached out to you directly to better understand your concerns and see how we can help. Please check your email, including your spam folder if needed, and keep in touch with us so we can work together to resolve any issues you may have experienced.💚
- Best.me Team
Annoyed that everything was extra after…
Annoyed that everything was extra after I had already Signed up
Workouts and weekly menu should have been included
Happy I have a gift of a workout plannfor one week at least
11 July 2026
Reply from Best.me
Hello Kylie,
Thank you for taking the time to share your feedback. We're sorry to hear that the experience didn't fully meet your expectations.
We understand your concerns regarding the additional offers. We'd like to clarify that these features are entirely optional, and the Best.me program provides value on its own without purchasing any add-ons. They're simply offered as optional enhancements for users who wish to further personalize their experience.
Our Customer Experience team has already reached out to you to better understand your feedback and see how we can help. Please check your email, including your spam folder if needed, and keep in touch with us so we can assist you further.💚
- Best.me Team
Haven’t tried itvyet
11 July 2026
Reply from Best.me
Hello Laura,
Thank you for your review. We noticed that you mentioned you haven't had the chance to try the program yet, and we'd love the opportunity to help you get started.
Our Customer Experience team has already reached out to you directly. Please check your email, including your spam folder if needed, and keep in touch with us so we can answer any questions and ensure you have the best possible experience.💚
- Best.me Team
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