I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
Company replied
I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fasting is the Key
Seeing results from the start have been encouraging. In following the fasting schedule has been a little challenging, it has paid off. I find that it is becoming a little easier as I move forward.
18 July 2026
Reply from Best.me
Hello Steven,
Thank you for your fantastic review! We're delighted to hear that you've already started seeing encouraging results and that your efforts are paying off.
Building new habits can be challenging at first, but it's wonderful to know that following your fasting schedule is becoming easier over time. Consistency is key, and it's great to see your dedication leading to positive progress.
We wish you continued success on your wellness journey and look forward to supporting you every step of the way!💚
- Best.me Team
Reply from Best.me
Bună, Mihaela,
Îți mulțumim foarte mult pentru recenzia minunată! Ne bucurăm să aflăm că ai o experiență atât de plăcută cu Best.me.
Cuvintele tale frumoase înseamnă mult pentru noi. Îți dorim mult succes în continuare în călătoria ta către o stare de bine și suntem mereu aici dacă ai nevoie de ajutor!💚
- Best.me Team
Reply from Best.me
Hello Miherat,
Thank you so much for your wonderful review! We're thrilled to hear that you're loving your experience with Best.me.
Your support means a lot to us. We wish you continued success on your wellness journey, and we're always here if you need any assistance along the way!💚
- Best.me Team
The app is good
The app is good, but the kg should also be with , like 123,3 not just 123 and the menue is some time ekstreamely boring. Where is the meet
18 July 2026
Reply from Best.me
Hello Terje,
Thank you for your thoughtful review and for taking the time to share your suggestions. We're pleased to hear that you're enjoying the app overall.
Regarding weight tracking, the program uses whole kilograms because body weight can naturally fluctuate by a few hundred grams from day to day. Tracking full kilograms provides a clearer picture of your overall progress and whether your weight trend is moving in the right direction.
As for the recipes, they are personalized based on the preferences and information you provided during registration. We understand that you'd like more variety, and we can see that our team has already reached out to you to assist.
Thank you again for your valuable feedback, and we wish you continued success on your wellness journey!💚
- Best.me Team
I am sorry but I can’t do this right
I am sorry but I can’t do this right. My Husband has just died. My income may not be enough to do this right now please cancel everything and refund my money. Thank you.
8 June 2026
Reply from Best.me
Hello Joan,
Thank you for taking the time to share this with us. We are deeply sorry to hear about the loss of your husband. Please accept our sincere condolences during this incredibly difficult time.
We appreciate you letting us know about your situation. Our Customer Experience team has already reached out to you directly to review your request. Please check your email, including your spam or junk folder, for our message.
We truly wish you strength and comfort during this difficult time.💚
- Best.me Team
Reply from Best.me
Hello Pat,
Thank you so much for your wonderful review! We're delighted to hear that you found Best.me professional, concise, and easy to follow.
Our goal is to make your wellness journey as clear and enjoyable as possible. We wish you continued success, and we're always here if you need any support along the way!💚
- Best.me Team
Everything going so well ready to start…
Everything going so well ready to start my journey
17 July 2026
Reply from Best.me
Hello Janae,
Thank you so much for your wonderful review! We're thrilled to hear that everything is going well and that you're excited to begin your wellness journey with Best.me.
Every journey starts with a single step, and we're honored to be part of yours. We wish you great success and are here to support you every step of the way!💚
- Best.me Team
Reply from Best.me
Hello Maximino,
Thank you for your wonderful review! We're so glad to hear that you're happy with your personalized plan.
We hope it continues to support and motivate you as you work toward your wellness goals. Wishing you every success on your journey!💚
- Best.me Team
I can’t really write a review I’ve just…
I can’t really write a review I’ve just joined so in a week or two I’ll give a review
17 July 2026
Reply from Best.me
Hello Pat,
Thank you for taking the time to leave a review! We completely understand - it's still early in your journey, and it takes a little time to experience everything the program has to offer.
We hope your personalized plan meets your expectations, and we'll look forward to hearing your thoughts again after you've had more time to explore it. Wishing you the very best on your wellness journey!💚
- Best.me Team
Reply from Best.me
Salut, Vlad,
Îți mulțumim pentru recenzia minunată! Ne bucurăm să aflăm că ți se pare ușor de folosit Best.me.
Sperăm ca programul tău personalizat să îți facă în continuare parcursul către o stare de bine cât mai simplu și plăcut. Îți dorim mult succes și suntem mereu aici dacă ai nevoie de ajutor!💚
- Best.me Team
Ive only just begun !!
Ive only just joined Best Me so have no results to share yet.It was easy to register and enter my details...looking forward to getting started.
17 July 2026
Reply from Best.me
Hello Jean,
Thank you for your lovely review! We're so pleased to hear that you found the registration process simple and straightforward.
Since you're just getting started, we hope you enjoy exploring your personalized program and that it supports you every step of the way. We're excited to be part of your wellness journey and look forward to helping you achieve your goals.
We wish you the very best as you get started!💚
- Best.me Team
Reply from Best.me
Hello David,
Thank you so much for your wonderful review! We're thrilled to hear that you found the process easy and that you're excited to get started.
We hope your personalized program exceeds your expectations and helps you achieve your wellness goals. Wishing you every success on your journey - we're here to support you every step of the way!💚
- Best.me Team
Reply from Best.me
Hello Anne,
Thank you so much for your amazing review! We're thrilled to hear that you're loving the recipes and are excited to see your results.
Our recipes are designed by nutrition professionals to be both enjoyable and easy to follow, and we hope they continue to support you throughout your wellness journey. Wishing you every success - we're cheering you on every step of the way!💚
- Best.me Team
Reply from Best.me
Hello Mirela,
Thank you so much for your amazing review! We're thrilled to receive such enthusiastic feedback and are delighted that you're enjoying your experience with Best.me.
Your support truly means a lot to us. We wish you continued success on your wellness journey and are always here if you need any assistance!💚
- Best.me Team
Avoid this plan… I ordered 7 day at…
Avoid this plan… I ordered 7 day at 7.99 and 2.99 boost - They charged me for that plus a 19.99 charge 3 days later that I didn’t agree to… As a matter of fact… I hadn’t even opened the plan… I saw the charges on my bank account… Tried to reach out to them through the App and they said they couldn’t find my account??? So… I cancelled… Okay… 3 days into my 7 day plan well before the 24 hours (day 6) Then today… I get a 39.99 charge on my account for a meal plan subscription… So when I looked at the q&a page… (trying to find answers because I haven’t been able to reach anyone) canceled its said that I didn’t cancel all subscriptions - I assume that was the 2.99 boost… I cancelled it today… I’m only day 5 of 7… I cancelled both subscriptions before their 24 hour window… They wrongfully charged me $59.98… I am unable to reach anyone and their emails claim that they can’t find my account… SCAM
15 July 2026
Unprompted review
Reply from Best.me
Hello Tammie,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been so frustrating.
We'd like to clarify a few points. Any additional offers presented during the sign-up process are entirely optional and require a separate confirmation before any payment is processed. Likewise, subscriptions renew automatically unless they are canceled before the next billing date, and each subscription must be managed individually if more than one has been activated.
We're also sorry to hear that you were unable to locate your account when contacting support. We'd like to review what happened in your specific case, including the charges you mentioned and your cancellation requests, to ensure everything has been handled correctly.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.me Team
I just want to start
I just want to start. All these extra offers make it very confusing.
17 July 2026
Reply from Best.me
Hello Pat,
Thank you for your 4-star review and for sharing your feedback. We're glad you're excited to get started.
We understand that seeing additional offers during setup can feel overwhelming. We'd like to clarify that these are entirely optional and can be skipped. They are designed for customers who want extra features, but the core program is fully available without adding any of them. 😊
We appreciate your feedback and wish you great success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Laura,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the program easy to understand and quick to get started with. Making the experience clear and user-friendly is very important to us, and we're glad it's been a positive one for you. 😊
We wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Josephine,
Thank you for your 4-star review! We're so glad to hear you're enjoying the program so far. We hope each new day brings you closer to your goals, and we're here to support you throughout your journey. 😊
Wishing you continued success! 💚
- Best.me Team
Reply from Best.me
Hello Katharina,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you're already seeing positive results and that your experience has been such a "wow." Your enthusiasm means a lot to us, and we hope the program continues to support you every step of the way. 🤩
We wish you continued success on your journey! 💚
- Best.me Team
I signed up previously and was unable…
I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help with the billing process as I see several choices.
16 July 2026
Reply from Best.me
Hello Brooke,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced accessing your plan.
Your fasting plan should be available within your account after registration. We also understand your concern about the billing options. The additional offers shown during the sign-up process are entirely optional and can be declined. They are not required to access your core program. 😊
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help. 💚
- Best.me Team
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