BERTSCHAT® Reviews 

Ordered heated gloves the 18th January and still waiting to receive them.Poor communication with customer service.
Would not recommend this company

Excellent product and the best customer service. Had to order different size hoodie, communication was super fast and friendly. No problem and now looking to buy heated gloves. Product is top quality. Highly recommended.

After posting my review, I was contacted by the customer service of Bertschat. It took a few weeks of exchanging emails, but as a result I have received not just a new pair, but the top range model of the insoles – Limited Edition. In order to calibrate the batteries, I have to discharge them completely and recharge three times, but so far I simply failed to discharge them. (This is, obviously, a very good thing!)

I wish this has taken less time (my first message was sent on October 24, I received the new insoles on January 8) but after the initial disappointment the experience ended being much, much better than I expected. I don't think I'd get that sort of treatment elsewhere. Special thanks to Michiel.

Original review below.

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AVOID.

Product: Heated Insoles Elite

One of the batteries in my insoles began to fail. I sent the insoles for repair/replacement. After weeks of correspondence, here are the details:
1. The batteries are calibrated to last between 2:30h-3:30h on hottest setting. (My home test: 3.00h vs 4.38h.) That's some extra lousy quality control in the first place – the difference between 2:30-3:30h is 1.4x (40%). Also, according to the website, "You can heat up to 14 hours on a single charge. This is in ideal conditions.” I asked what the ideal conditions were, so that I could test this claim for myself. I received no response.
2. It's normal that one of the soles heats up a few degrees more than the other. (Quote from the website: "Built-in temperature sensor" – I wonder what the sensor does exactly, since it's not ensuring equal temperature?)
3. The battery failure – sorry, normal state – being 1.5x lower in one of them – was explained as "The batteries in the insole endure pressure, shocks and can get wet." I wear them strictly indoors, since I am disabled and very rarely leave the house.
4. After literal weeks of exchanges with the "excellent customer service" I asked for them to be sent back. I now wear them on the L setting for the left sole and M for the right ("a few degrees difference is normal"). This makes the right sole deplete faster, of course. I put it away for the night after using them for a few hours, the next evening tried to use them again. The left one worked, the right discharged overnight (it was switched off).
5. The battery capacity, given explicitly on the website, is "2,200 mAh at 3.7 V" yet one takes longer to charge than the other. I have no way to measure the claim, but if one takes longer to charge, it's simply not possible for them to have the same capacity.

When it's the company selling a product who determines whether the product is working well enough, you don't get to appeal. (This is why I tend to buy on Amazon, but I wanted to support a Dutch business.) So, with all that I listed above, I only have one conclusion: the quality of Bertschat insoles is appallingly bad. Do yourself a favour and buy something from China.

Very good company.

I order a jacket and a few days later I have got the heated jacket on

I won't purchase anything from Bertschat ever again.

Very expensive products with low quality, which stop functioning after a few weeks. Zero costumer service or support.

The proof that this Brand is a total scam is that they only allow positive reviews on their official page.
Mine was deleted instantly after i mentioned my negative experience.
Best thing is always to check the reviews on different sources. Be careful!

I bought quite expensive heated socks, that would have been worth their money if it was not for the fact that they are very fragile. They broke twice. First time I got a new sock. Second time the other sock failed just outside the one year guarantee period. I think I cycled 5 times with these socks. I do not care to pay a bit more but I do expect quality and service. Bertschat has failed to deliver both.

on the Swiss site it is written, when you're going to pay, that there will be NO taxes and customs costs.
Instead, the goods are from Holland and you have to pay the import costs.
In my opinion, Bertschat must specify that the site is Swiss but that the goods arrive from abroad and that customs must be paid.
We are at the limit of the law, for this false communication.
For the rest, nothing to say about the product, but I'm pissed black.
Obviously their explanations were: it was written in the general conditions that you find on the site.