Gone over/ spoilt fruits, no response…
I am a regular customer of berries unlocked when the cherries are available as I absolutely love them.
Although I feel this price is slightly steep, you can’t fault the quality of them which is why I always buy them.
Apart from recently, I bought a punnet of cherries for £13 which I purchased out of their vending shed.
Unfortunately when I got them home I realised a lot of of them had spoilt and gone over. They were incredibly soft and didn’t taste very nice and I ended up having to throw away half the punnet.
My upset really as I’ve contacted berries unlocked via email and also on their Facebook pages and I’ve had no response from them.
I’m a local company owner myself, so I understand the importance of customer service. Which I feel is highly lacking if a customer has presented them with a problem.
I’m now in two minds as to whether I’d like to continue being their customer.
