Bergfreunde.noReviews 

you have to pay the extra VAT, they dont highlight it at all in their website !!! not like other norwegian eshop at all !!

Is IT Even allowed to use a .no adress wich dont show the total vist to play ??

Terrible. DO NOT BUY ANYTHING HERE.
They will charge you all the custom clearance fees and VAT on top of the price that you think you are buying. They are based in Germany. We felt completely robbed after buying them a jacket.
Completely UNTRUSTABLE and FRAUDULENT.

Terrible customer service. Avoid this shop.

As my hiking shoes both broke in the exact same spot after very gentle use and Bergfreunde claimed it was not a warranty issue, I decided to stay away from both the Hooka One One brand and Bergfreunde.

Super happy with all my purchases at this site.
as all other places you need to know what you are buying and ofc. there is not VAT included. some products are still 50% off when you compare prices.
i have never needed the costumer service because they got it all explained if you care to read all the text when using the website.
thnx :)

This website displays as a Norwegian site, but it’s based in Germany. Therefore, you pay 500NOK to collect. I definitely feel tricked into giving them my custom.

Could have been even better at warning you about the import taxes and fees when shipping to Norway, but other than that I've been very happy with the three items I've bought from Bergfreunde.no. Prices are often still good even after Norwegian taxes and fees have been added, and delivery time was fast!

when u buy from norway you people should know that you gonna pay tax import 25%, anyway still cheap to buy here than shop cause i bought salewa boots here for 1700kr in gsport sold for 3000kr

Always delivers and good prices

Poor customer service, slow shipping speed for what you pay and VAT not included in price. Will not order from this company again.

The customer service is bad and outdated.

Same problem with the location of the company. Some bigger companies like Zara, Adidas have Norwegian sites, despite goods are sent from outside Norway, they are all VAT exempt. Yet I was confused whether or not it is the case with Bergfreunde.no. Good job that I checked TrustPilot and learned that VAT has to be paid. I suggest the company make it clear on their "Norwegian" website to point out that this company is not registered in Norway, therefore customers need to pay the VAT as well as the customer handling fee. And I hope they know that it is normally not a small amount in Norway, customers end up wasting time and money.

We have bought 2 parkas for the price over 350 euros. Were waiting for the parcel, but it was stucked at the customs. After that the price of 2 parcas was over 500 euros. And the shop said - sorry, we cannot help You. If You are ordering to Norway, You must know THAT IT IS NOWHERE ON THE WEBSITE WRITTEN ABOUT THE ADDITONAL VAT AND CUSTOMS FEE YOU HAVE TO PAY AFTER!

When you order something from a company that pretend to be Norwegian (where I live) and when you receive it you have to pay custom, you are not happy! It should be clearly informed that you actually have to pay custom.

Norwegian customs not included in price, even though site pretends to be Norwegian. They even claim there will be no surprise costs, well there were.

Bergfreunde is trustworthy !

Fast delivery (to Norway) and good prices. The fact that prices were without taxes should be written next to the price (or somewhere very visible) , but I managed to find the information.

Allthough the prices are low, the customer service and support is not good enough. I bought a jacket, two days later I got a mail that it had been shipped and that it would take 5-7 working days. Enclosed in the mail with the shipment notice was a package number and a link so that I could track my package. Now 12 working days later I haven’t received my package, the tracking doesn’t work and I haven’t gotten any response to my mails regarding these problems. I can understand that shipments doesn’t always go according to plan, but the combination with poor customer suppert leaves me with a very negative view of Bergfreunde. I would think twice about making purchases with them.

Did not receive compmetly my order. No information was given nor when the rest of the items would arrive.