Bergfreunde.eu Reviews 962

The entire process was easy and secure. The package arrived in Estonia quickly. I definitely recommend it!

I returned an item. Followed the exact returns policy. Item was obviously never used. Returned in the same package as it came. Bergfreunde saying they haven't received it. Sent it over 3 months ago. They've stopped returning my emails. Leaves me over €150 out of pocket. Might be a decent company to order from as long as you dont have to return anything. Won't be buying from them again.

My order did not arrive. Customer service is terrible. The store has decent products at decent prices, but if you need to reach out to them for any matter, then is hell.

Ordered Endura MTB trousers. They showed up looking very different than the pic on Bergfreunde's site (one had a black waistband and the other not, different green colour, one had a print the other did not). Wrote email to Bergfreunde, their only answer was asking me to take pics and send them despite having included links that showed the issue in email. After having taken and sent pics Bergfreunde said "if you don't like the the trousers you are welcome to send them back. I don't see any other solutions." In other words the usual 'we made a mistake, here's all the work you have to do to fix it' approach that shops that suck at customer service have. Offer a discount, don't make me take pics and ship stuff 'cause you made a mistake. And make sure the pic on your site is the product you ship (Bergfreunde blamed Endura for the pic on Bergfreunde's site).

Great company - quality gear & they stay in touch throughout the process from order to delivery. Return process is very fair also

The website is easy to navigate and my orders arrives always on time.

It lost one star because at least for România they have chosen the worst delivery company, so my pack was delayed and even were going to return the pack to the sender.

Quick, efficient, nice selection though
Missing some major brands like Mountain Hardware

Great communication

Ordered November 3rd and still did not receive my items

I never encountered such a bad support. I’ve written to them 3 times, and each time they could not even read and understand the message. It’s been a month of back-and-forth already and there is no hope to ever get a reply from an actual human from their side. I ordered a lot of stuff from the in the past, but it’s the first time I had to talk to the support and it’s truly horrible.

Clear user interface and information on connected costs, quick delivery. Price lower than other websites for the same item.

Excellent service abroad, fast, friendly, wide variety of top quality products.

Great prices, great gear, fast deliveries.

Wonderful as usual! Thank you 🙏🏼

There is nothing much to say, honestly. Using this shop for about 4 years and never face any problems. Luckily for me i did not have an occasion to return products, thus never performed this procedure, however otherwise it is very simple: no problems at all.

I am regular customer of the Bergfreunde.eu and keep coming back because they have a great selection of clothing and footwear for outdoor enthusiasts. Service is always great and shipping is fast. Over few years I only had a couple of situations when fit was not right or garment had a defect and in these cases resolution was prompt and to my satisfaction.

Great service, super responsive. Will use again

Excellent.. fab product - good info on delivery etc.. Thank you!

everything is quality