Bergfreunde.eu Reviews 962

Brilliant service and quality of produce every time. I've never been disappointed, never had to make a return! Thanks for all you do.

Judging by the other reviews I must just be unlucky I guess. I am still waiting for my order from 2 weeks ago and they will not respond to my queries. Dreadful customer service. I can't cancel, want my money back and they won't respond!

Very good communication, fast shipping, good quality and price. Recommended.

Great people to deal with. Effective, efficient and safe!

The service was excellent and the product top notch at a great price, couldn't be happier

Very fast delivery. The product is just like in the pictures.
Thabk you

Excellent service, top products, top prices!

Great store and website, with a great selection of high quality products. Also some good sales and discounts deals. Dispatch and logistics top.

I liked that they sent the order quickly , I did not like their generic answear when I had a problem receiving it.

Everything worked very well, from placement to receiving the order.
Size as ordered, very well packed, so no issues could appear during delivery.

Fast delivery and high quality products. The sales are worth while waiting for.

The box was perfectly packaged, the product arrived without any damage, and everything was delivered on time. Your customer service is amazing, and I’m really happy that I chose to shop with you. Thank you for the great experience!

Hanwag boots arrived and are a PERFECT fit! great boots, slow arrival but OK, and very good price!!

Good price, fast delivery. All OK

I am extremely dissatisfied with Bergfreunde’s procedures and overall handling of my order.
I placed my order at the very beginning of January 05th. Initially, I was informed that delivery would take place by latest January 15th. Then I received another email saying it was delayed until January 20th. I stayed at home the entire day on the 20th, but no package arrived — not that day, nor in the days that followed.
I contacted DHL, the delivery company, and was told to wait a few more days. I also informed Bergfreunde, and they advised the same. About a week ago, DHL contacted me again to say that my package had been lost. They even asked me what the contents were, explaining that they were starting an internal investigation and reviewing their cameras — which, frankly, should not be my concern. I am Bergfreunde’s customer, not DHL’s.
I immediately informed Bergfreunde of this development. Their response was that they are sorry, but in order to receive a refund I must wait until DHL completes their investigation, in case the package is somehow found.
Today is January 30th. I still have no package, no refund, and no concrete update.
This was my first order with Bergfreunde, and I was genuinely hoping to become a loyal customer — especially since my husband has been ordering from them for years and has placed many orders. Unfortunately, this experience has been deeply disappointing and has completely undermined my trust in their customer service and processes.
At this point, the lack of ownership and the endless waiting are unacceptable.

Always reliable and fast delivery. Customer support responded quickly and they were very supportive.

I am still waiting for my money from November 2025 order #42940581. I never received the package, but for two months the company just says they are 'checking.' Their system is a mess! They don't even know if the order was delivered. I never gave DHL Portugal delivery confirmation code to anyone, which proves I never received it, I already moved abroad, but they still have not fix this. Very poor service and way too slow. Completely unsatisfied!

This is my 3rd order, and overall I have them in high regard. Everything always arrives as ordered and intact. This last order I made a mistake with my address, and I was not supported through this as I would have expected, passed around automated responses and representatives who would reply with template messages not addressing my issue.