BERG Reviews 

I purchased two BERG go karts, a Rally and an XL, after comparing different brands. One of the main reasons I chose BERG was because the Rally was advertised in a way that led me to believe it would work on grass.

The Rally arrived first along with one box from the XL shipment containing the tires. I assembled the Rally and tested it on my backyard grass. My lawn is flat and cut very low, but the Rally was extremely difficult to pedal and barely moved. My child struggled to use it, and I also tried riding it myself with the same result.

I attempted to contact customer service multiple times and initially could not reach anyone. When I eventually spoke with a representative, I was told that the issue could possibly be related to the rider. I explained that I had personally tried riding the Rally and experienced the same problem.

During the same conversation, I was also told that if I had spoken with someone before purchasing, I may have been advised to purchase the Jeep model instead because it would perform better for my intended use. I found that confusing because I specifically chose the Rally based on the way I understood the product to be advertised for outdoor use, including grass.

I was also told about different tire options that may perform better. Again, this left me confused because if a different model or different tires are recommended for normal grass, I believe that information should be made clear to customers before purchase.

Several days later, the main box containing the XL go kart finally arrived. The shipping carton was badly ripped and damaged, with portions of the product exposed. Because of the visible condition of the shipment, I refused delivery and FedEx took it back.

I had already accepted the separate tire box because, at that time, I had every reason to believe the remainder of the XL would arrive normally. I am now being told that I must pay the return shipping for that tire box in order to receive the full refund for the XL.

What made this even more frustrating was the response I received when I asked whether customer service had actually reviewed the photographs I sent showing the condition of the damaged box. The representative responded that he had “peeked” at them. I found that response extremely concerning given that I had received communication telling me I would be responsible for returning the remaining portion of the order because I had accepted that box.

Of course I accepted the first box. At that time, I was still waiting for the rest of the product and had no reason to believe the main XL carton would later arrive severely damaged.

I also requested that a manager contact me. I was told, in substance, that management would likely tell me the same thing and that I would still be responsible for returning the remaining box at my own expense. I still requested management contact because I believe this situation deserves to be reviewed beyond the initial customer service response.

This entire experience has been extremely disappointing.

My husband is currently deployed, and I purchased these two go karts for our sons so they could have something fun to enjoy while their father is away. Instead, I now have one go kart that does not perform outside on grass the way I reasonably expected based on the advertising, another go kart that arrived in such poor condition that I refused delivery, and a separate box of tires that I am being told I must pay to return.

I spent over $1,300 on this order. I have tried to resolve these issues directly through phone calls, email, social media, and the company’s contact form. Unfortunately, the overall customer service experience has made an already frustrating product and shipping situation substantially worse.

This review reflects my personal experience with BERG, its products, shipping, and customer service. I have retained photographs of the damaged XL shipment, tracking information, emails, and documentation of my communications with the company.

Really light and strong!

Very pleased with the item & the quick delivery

Great quality product great price and quick delivery

Good to see all categories, but miss little bit more filters and differences between biky trail and biky cross, because now it looks that’s similar models for using and different is only in visual. And for model moove is impossible to put hand brake and another accessories? Because when I want brake, it’s only for biky .
Delivery was good and quick when it goes from foreign country.
I’m happy with all, now we put it all together and looks so good 😊
Happy also for registration, but here was no manual where to find number - maybe one world that’s on box will be better, I was thinking it’s on bike 📦

didn’t get any shipping information for 10 days, tried reaching customer service for days with promises to contact me with no result

Arrived on time … good shopping experience from order to delivery.

I had an issue with the customs and didn’t get my original package which was due to arrive on the day before my grandson’s 2nd Birthday. I had phoned Customer Services to check on the update for delivery and they were very helpful. When I called again, the same lady knew my name and was very helpful. She arranged for another despatch of the bike. that day, & it arrived 3 days later with an additional gift for my grandson. Thank you Janine

Delivery was so quick from Germany to Ireland in a few days

The installation of the bolts to secure the ropes was particularly problematic. There was little room for manoeuvres.

Excellent, got the right part, fitted perfectly, very pleased....

Although the web ordering and payment page lacked that professional feel and was clunky, the communication from them and the wonderful quality of the little bike more than made up for it. Delivery was superfast too. Vwery happy

We ordered a balance bike for our son and it came within time and in great condition.

Ordered a balance bike for my grandson . It arrived a few days later and it I’m very pleased wirh it . Looks lovely built well and a great colour thank you

Really good service and great bike

Placing an order was very easy.
Clear assembly instructions.

I placed an order at the weekend and immediately tried to contact Berg to switch the order to a different upgraded model. Despite emailing them straight away I’ve been chasing via a number of different emails and the delay in their response has meant the trampoline is already shipped- something I no longer need/ want so a completely wasted journey for their logistics team as I’ll just refuse the delivery.

Really disappointing delay considering the price you pay for some of these items.

Great trampoline, but there is a missing part and I am still waiting for Berg to contact me to try and resolve same.