We went there this morning and ordered breakfast. When food arrived I had scrambled eggs in the middle plate and half toasts around the plate. Awful as the scrambled eggs were cooking microwave 🤢 an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... See more
Ordered a patio set online leaving specific delivery instructions. Goods arrived on the specified date, really well packed and in excellent condition. No problems at any stage.
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... See more
Company details
Written by the company
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contact info
Warrington Road, WA3 5NT, Glazebury, United Kingdom
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3.6
Average
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely products and great service
Excellent service, great product. My little bottlebrush is so grateful for the shelter from the wind given by these lovely windbreak/divisions, the flowers are just right.
11 April 2024
Lorraine is a credit you Bents
Excellent service and knowledge from Lorraine in the store. Perfect level of attention from her. Enough time to have a good look around and there when we needed a little input.
10 April 2024
Reply from Bents Garden and Home
Thank you for such a lovely review on the service you received from one of our colleagues.
We are always pleased to hear our colleagues provide a high standard of service and I will ensure she is recognized and thanked through our internal colleague recognition scheme.
Once again thank you and we hope to see you again very soon.
Kind Regards
Well priced
Well priced. Feels quite luxurious, it is lovely and soft and very good quality.
Absolutely fantastic customer service. Delivery was quick. Very effecient service.
4 April 2024
Unprompted review
Reply from Bents Garden and Home
We are so pleased to read that you received a high standard of service from our Online Store and that you are happy with your purchase.
Thank you for your feedback and we hope you will visit us again soon.
Kind regards
Good price for item
9 April 2024
Gift card had untidy handwriting on it.
I ordered a gift card and was asked what mesage I would like on it. (It was for a Ruby wedding) I was having it sent to me so that I could give it to the couple when I saw them.
When I received it, the card was handwritten and wasn't written neatly, I wish that I had left it blank so that I could have done my own. I fully expected that it would have been printed.
8 April 2024
Reply from Bents Garden and Home
Thank you for leaving a review on our Online Store.
We are pleased that you chose our store for your Ruby Wedding gift, however I am sorry for any disappointment caused with the gift card provided with it.
Constructive feedback and suggestions are very much appreciated and your co
ncerns have been shared with the team so that we may improve for the future.
Once again thank you for bringing this to our attention and we hope that your gift is enjoyed.
Kind regards
I ordered vouchers and they arrived the…
I ordered vouchers and they arrived the next day
8 April 2024
I'd recommend this company
I was kept in touch with what was happening from the minute the furniture's journey stated and the men who delivered the table and chairs were very helpful.
8 April 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
We are so pleased to hear you received a high standard of service, so thank you for letting us know and for your recommendation and we hope you will visit us again in the future.
Kind regards
Daughter's birthday and she was upset
Garden Centre lovely. Mini golf man excellent. Our first time on 13th April. The restaurant was a bit confusing. We went to hot food was going to have jackets. Saw they were dried up under the hot plate and I decided to queue for soup. Soup was way too spicy and burnt my throat. I couldn't eat it. My daughter went for the special, Macaroni cheese. The lady serving was very rude to her and didn't know about the special. Came round the front and asked her to point it out, which she did. Her attitude was not good. My daughter ordered sausage meal for her son and that was another fiasco. She made her feel like an idiot on her birthday. She was told to order at the till. I felt that as your charges were a third more than other garden centres the food would match it. It didn't. By the time she got to the table she was upset. Not really what you want on a trip out. So summary, great garden centre, lovely for the kids, but restaurant needs work.
13 April 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for leaving a review on your recent visit.
We are so pleased you enjoyed the Store and our Jurassic Cove Adventure Golf which is now a firm favourite here at bents, however I can only apologise for such a disappointing experience in our Restaurant, especially as it was a birthday treat.
Constructive feedback is very important to us and so your concerns have been addressed with our dining colleagues as they should have provided a high standard of service, however so we may personally apologise, would it be possible to take a contact number m.bent@bents.co.uk.
Please pass our birthday wishes onto your daughter and we hope you will get in touch.
Kind regards
The little fountain came very quickly
The little fountain came very quickly. It was easy to assemble and it works great.
7 April 2024
Reply from Bents Garden and Home
It is lovely to hear that you received a high standard of service from our Online Store and that you are pleased with your fountain.
Thank you for letting us know and look forward to being of assistance again in the future.
Kind regards
M Bent
I placed an order for a gift card for a…
I placed an order for a gift card for a friends birthday, on Wednesday 3rd April thinking it would arrive by Saturday the 6th April, it did not arrive until Monday the 8th. Please state how long it takes to send, I assumed it would be sent out immediately, my mistake.
Thank you for your response, I had unintentionally chosen 2nd class, just checked back, my mistake I do apologise.
Kind Regards
4 April 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store and for choosing bents for your gift.
I understand from our Online Team that we posted your gift card using the postage payment method chosen upon check-out, which I believe was second class, the day after your order was placed as our collection deadline had passed.
Unfortunately once it is in the Royal Mail’s system we have no control over their delivery schedule, so we can only apologise for any disappointment and inconvenience you have been caused.
Once again thank you for your feedback, it is very much appreciated and we sincerely hope this will not deter you from visiting our Online Store again in the future.
Kind regards
M Bent
Very slow to send out the gift card…
Very slow to send out the gift card purchased online.
4 April 2024
Reply from Bents Garden and Home
Thank you for your feedback on your experience of our Online Store.
Our gift cards are sent by Royal Mail 1st Class Recorded Delivery service either on the day of purchase or on the next postal collection, particularly if the collection deadline has passed, so we can only apologise for any disappointment and inconvenience you were caused by the delay.
We hope the recipient enjoys their gift card and that this incident will not deter you from visiting in the future and thank you for bringing this to our attention.
Kind regards
M Bent
Delivery error at source …
Courier was given wrong delivery address details which caused a delay in the items being released to me until the error had been verified. The delivery guys were very friendly and placed items in requested area without any issue once it had been resolved. Haven’t opened furniture yet to see how it looks so can’t say how that compares to website details yet.
2 April 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
After speaking with the Online Team it appears there was an error when our couriers were processing your details so I can only offer you our sincere apologies for any inconvenience you were caused by the delay in delivering your furniture.
We have shared your feedback and asked them to ensure they are fully focused in future.
Once again we are so sorry but hope you enjoy your furniture and that this incident will not deter you from visiting our Online Store again in the future.
Kind regards
M Bent
The lights were the right price
The lights were the right price, and despatched and received in record time. Very efficient. Thank you.
3 April 2024
Reply from Bents Garden and Home
We are so pleased to hear that you received a high standard of service from our Online Store and you are pleased with your purchase.
We hope you will visit our Store again in the future.
Kind regards
M Bent
Great products
2 April 2024
Bought the Afternoon Tea voucher as a Gift
I was looking at purchasing an Afternoon Tea Experience as a gift.
After reading the reviews I got the Afternoon Tea for Two voucher. It arrived promptly and promises to be a very handy gift. I am now thinking of buying another for a family member. Many thanks. Your admin is smashing.
2 April 2024
Reply from Bents Garden and Home
Thank you for choosing an Afternoon Tea experience as a gift; they are a lovely treat and we hope the recipient has an enjoyable afternoon.
We are so pleased to read that you received a high standard of service and will share your feedback with the team.
Look forward to being of assistance again soon.
Kind regards
M Bent
Excellent purchase experience
Excellent purchase experience. Plants arrived on time and in very good condition. Many thanks to Bents
2 April 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on your experience of our Online Store.
We are so pleased that you received a high standard of service and that your plants arrived safely and on time.
We hope you will consider bents for future purchases and we look forward to being of assistance.
Kind regards
M Bent
Being disabled is always very difficult…
Being disabled is always very difficult to go anywhere without help. From the first moment of entering Bents accompanied by a very elderly gentleman of nearly 94, we could not have wished for better help and service. Wheelchairs at the ready and waiting with our name on, we made our way to the restaurant. A reserved card allowed us to go and choose something delicious to eat ensuring we could return to the table of our choice. The staff serving the food and drinks, never once allowed me to carry a single item, they were simply wonderful. Squadron Leader Roy Handley and I, sincerely are deeply grateful to everyone that ensured we had a superb time, at what is a truly fantastic garden centre.
5 March 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for such lovely feedback on your recent visit.
I am so pleased to read that our colleagues provided a high standard of service, were warm and welcoming and went above and beyond to ensure you all had an enjoyable experience.
I will share your feedback and kind words and we hope that we may welcome you back again very soon.
Kind regards
M Bent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.