Bento&co Reviews 1,109

I wish I would have seen this site before working with Bento&Co. The products are marked up a lot as compared to buying in Japan. Ok…. that was my choice. However, there is a very unclear indication that you have extra taxes on shipping. It is a trap. If you want to cancel the order. They will not allow it. Steer clear. I found them to be dishonest.

The package was extremely well packed, and everything I ordered is high quality and beautiful! The site explicitly states that duties will be incurred in four places, including the checkout page, so don't let the other reviews deter you! If you spend over 100 USD, the duties are paid, so I bought a box for my husband and bought accessories to make our lunches more fun.

I ordered from them. The item was $23 and I paid $25 for shipping. AFTER I was charged, and the order shipped, I was informed that I had to pay another $22 in import fees. I contacted them and they told me that if I didn't pay the import fees, the product would be returned to them and I would not get anything refunded. This is utterly ridiculous. I hope they are stopped.

They did not clearly indicate their shipping policies. During the check out, it clearly indicated that I only had to pay $15 dollars for shipping. However, after my order delivered halfway, I got an email saying I needed to pay an additional shipping fee of at least $21.8. Outrageous for an order that costes $25, not including the $12 tax fees btw.

They say they pay taxes, but they dont.

I ordered a bento cover. It was $46 including shipping cost. It was a little pricy just for a bento cover but I took it. Then, it ended up to $87 in total because of tariffs. I definitely wouldn’t buy it if I knew the double price in advance. It’s not worth it! Be careful!!

Be careful when you buy from other countries than Japan. You will have to pay import tax fees after purchasing your item, even though shipping fees charged by the store are already high. For me it ment about 25$ of sheeping fees AND about 25$ of import tax fees for a total of 50$… not worth it for a pan!!

good quality, high prices

When I initially ordered this Bento Box there was an error on USPS's side and our package was lost in the mail. The team at Bento and Co went above and beyond to expedite a replacement and make sure I got the product.
In terms of quality, we are completely satisfied. The Bento Box is exactly as was described online, easy to clean, and seals well. I would definitely order from them again!

Ordered the sushi neko bento box bundle for my son. Shipping was quick, received tracking number and was able to track my item. Once received, was very pleased with the quality of the bento box. It's not made with cheap plastic, but is very durable and I know will survive my son throughout the day at school. Will order again!

Best bento shop! I have been buying here ever since I found their online shop. It all started with a bento and then now I buy the snacks too! Best customer service and the prices are fair! Highly recommended.

Love bento and co. Absolutely the best shopping experience especially since they are on shop.

Wonderful service, even when problems arose it was quickly solved. All ordered articles came and we're undamaged, in fact all were prestine.

Gorgeous wares, received my first box as a gift and now I’m getting a whole bunch of things for my family!

Today I received my first japanese bento box and I couldn't be more excited! I ordered the Sakura Rabbit Bento Bundle and the quality of the products are very well made. I am from Canada and I received my order in 5 days of purchasing! Very fast shipping :) I am happy with my purchase and can't wait to start using my new bento box! Thank you to the team of people who make these products, keep up the good work!

Received my package from Bento&Co. The products are really well made.
I bought two Ume Onigiri holder for myself and one as a gift. I was pleasantly surprised by the size.
The Furikake box looks fantastic. Can't wait to cook some rice tonight and sprinkle some Kyo Rayu on top.
Thank you Bento&Co!

Great Experience with the company and delivery was quick.

I've ordered from Bento&co several times over the years. I love this company! The prices are good, customer service is awesome, and shipping great. They always arrive when they say they will and products always arrive in good shape, even fragile items.

My latest purchase was the Kao Neko box. Seriously adorable!

These bento boxes are so beautiful. I just love how the Japanese culture makes food such an artful experience. The sizes are so flexible to accomodate one's day. Whether you need a lot of food for a long day's work, or a smaller amount for 1 meal, they have whatever you need. And if I have a rough day, these bento boxes cheer me up 😁

Great product, fast shipping! Will be buying from here again.