Bennettandivykensington Reviews 

48
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were let down by their experience overall. Customers frequently complained that the items received were poorly constructed from cheap synthetic materials rather than the advertised quality natural fabrics. Many people also reported that the delivered products looked entirely different from the promotional photographs displayed across various social media platforms. Some reviewers were not happy with the return process, explaining that refund requests were frequently denied for sale items and return policies were completely disregarded. Disappointed shoppers often had to contact their credit card companies to secure chargebacks after facing unhelpful communication and unfulfilled guarantee promises.

What people talk about most

Product

People report negative experiences with product, expressing deep dissatisfaction over poor quality materials... See more

Quality

Users describe negative interactions with quality, expressing deep disappointment over items failing to match... See more

Refund

Customers consistently note negative experiences with refund policies, expressing widespread frustration over... See more

Return policy

Reviewers highlight negative aspects of the return policy, expressing frustration with the return process.... See more

Price

Customers expressed deep dissatisfaction regarding the price, noting that the items received were a complete... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This is a scam! Avoid at all costs!! If I could give no stars I would....long delays in delivery...when it finally arrived the garment was nothing like as advertised! Elegant Linen blouse turned out t... See more

Rated 1 out of 5 stars

Not even worth one - but wasn’t able to give zero The product I received was awful - a poor representation of what I ordered. After numerous emails from varying places refusing to honour their quo... See more

Rated 1 out of 5 stars

DREADFUL! If I could leave one star I would. This is a con company, not based in London not even the U.K. Its a Chinese con. The shirt I bought was described as an elegant Linen Summer blouse. It was... See more

Rated 1 out of 5 stars

Cheap shoddy item described as linen but cheap nylon material and from China definitely nit from London. Refuse to refund too DO NOT Buy from them they also go under the name Ella & Nora Toronto. Abso... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(48)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst company I have dealt with

Worst company I have dealt with, their return policy says within 30 days, when asking to process return they say they can’t on sale items, which is stated no where on their return policy. Sandals are so wide and look sooo cheap, quality is really bad, please do not shop from here

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Looks cheap and nasty

Took a month to arrive. Shirt doesn't button all the way down. I am a senior and have physical difficulty in putting it on over my head. Material unpleasantly shiny and poorly made. NO exchanges or refund. Avoid this company.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company

Do not purchase from this company. I ordered a pair of sandals in my usual size, when they arrived they were 3 sizes too big !! I requested to return them and all i got was an offer of a replacement pair with an added cost !! I tried to explain that their sizes were incorrect but I just kept getting the same reply of that was the size I ordered
and I could have a replacement pair. Its a scam company DO NOT BUY ANYTHING FROM THEM !!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I would prefer not to give a star at…

I would prefer not to give a star at all.
Sadly the scammers are still out there thriving and stealing from people.
Products are late to arrive and after all that time.... Are not the item you paid for. Descriptions are wrong, images are wrong, prices are laughable and their morals are wrong.
This company and all their other fake companies are scams. Refusing to refund the product that you didnt order. Robbery in its most natural form. stay away! Legal action being persued.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

A terrible experience I purchased the…

A terrible experience I purchased the blouse described as elegant linen it was spandex and polyester made in china ! I thought it was a uk shop in London it’s not nor is the one in Toronto same owners on the picture but it’s all not true I can’t get my money back as it poor quality and too big but they said 30 day return on web site thry just stone wall you and say it’s non returnable and no refund don’t buy from them

13 April 2026
Unprompted review
Rated 1 out of 5 stars

If i can do a zero i would

If i can do a zero i would. Paid my money (payment went to a company with a different name). I then got lots of messages saying the goods are on the way and links to track my parcel did not work. Nothing arrived and no one to contact. Basicaliy a scam.

24 April 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look