Bennett Jones Reviews 

1,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being considerate, professional, and supportive, providing clear explanations and understanding throughout the process. Many people highlight the exceptional service, noting how the company helped lift a significant burden by making the debt resolution process straightforward and manageable. However, some customers also noted significant issues with customer service and communication, describing it as non-existent or abysmal, with ignored emails and slow response times. There were also concerns regarding payment processing, including delays in completing IVAs after payment, issues with payments reaching creditors, and unexpected increases in monthly payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers finding the staff easy to talk... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Consumers find payment experiences to be ambiguous, with many expressing frustration over delays in creditors... See more

Response time

Reviewers mention negative feedback about response times, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been fantastic throughout and have helped lift a massive weight of my shoulders. Kept me up to date throughout the process. Would completely recommend to anyone who like myself was... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, made the process really easy and kept me informed all the way

11 June 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review

Rated 5 out of 5 stars

Great service

Great service, efficient, on the ball.

10 June 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review, we really appreciate your feedback

Rated 5 out of 5 stars

Every person I have spoke to during…

Every person I have spoke to during this process has been amazing. All so supportive and understanding to my situation. I will highly recommend to anyone know that is in need of help. Thank you so much

10 June 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review, we really appreciate it

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Bennett-Jones. The whole process was easy and worry free. I was kept informed all the way and communication was fantastic. I would highly recommend them.

5 June 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thanks for taking the time to leave your review Michael, we're pleased you had a great experience

Rated 3 out of 5 stars

8 months and still waiting to complete…

When I first got transferred over the communication was great I could call to get an update on where I was standing. 8 months ago I managed to pay the remainder of my Iva off. As of today I am still waiting for Bennett jones to complete my Iva and send the remaining money to my lenders.

I have called at the end of every month and get told “there is a back log call back in a month”… as soon as I paid it was as if they had lost complete interest in me.

I am now in the process of making a formal complaint and also taken this case to the industry standard.

This is not the first complaint on trust pilot regarding this issue as I have also seen others with the same issue.

3 June 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.

We completely understand your frustration regarding the delay in completing your IVA closure, and for not receiving the level of communication or progress you expected.

We recognise your concerns and the feedback you have provided has been noted,

We would welcome the opportunity to review your case in full and provide you with a clear update on the status of your completion process. Please contact my colleague Bradley Nutter directly with your IVA reference number so we can investigate this matter as quickly as possible.

Thank you

Rated 5 out of 5 stars

Super helpful staff

Super helpful staff. Helped me through all the process of the IVA and made it super straightforward. Can’t thank them enough.

3 June 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review, we really appreciate it

Rated 5 out of 5 stars

Professional

Professional, quick and reliable. I'm so grateful for the help and support I received.

27 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review, we really appreciate it

Rated 5 out of 5 stars

Very helpful

My whole experience with the team was very professional and they explained everything to me throughout my journey.

28 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review, we really appreciate it

Rated 5 out of 5 stars

They made the whole process simple with…

They made the whole process simple with no faff,
I was genuinely surprised I had no idea about how to manage, they fixed a bad situation into a solution quickly without fuss and with great understanding at every turn.

27 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review, we really appreciate it

Rated 5 out of 5 stars

My experience was a relief from stress…

My experience was a relief from stress that I had over the situation I was in. An advisor was very supportive and explained everything in detail, and made sure I understood everything that was explained to me. I am now in a better frame of mind, and I know I can move forward in a better frame of mind thanks to Bennett Jones. I am very grateful for the help given. And the fact that that they are supporting me as much as they can. I am very grateful. Thank you.

22 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much for your heartfelt review! Knowing you're in a better frame of mind and feeling supported means everything to us. We're with you every step of the way and we're really glad we could help. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Friendly and extremely helpful

They where friendly and extremely helpful. Took the pressure off at a very difficult time. Helped me through every step of my IVA. I couldn't imagine a better service

21 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your wonderful review! We're really pleased we could take the pressure off and support you through every step of your IVA. That means a lot to us. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Excellent customer service

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every detail was explained in a way I could understand & what my options would be if unsuccessful. Having my IVA approved was such a relief I genuinely feel as though a massive weight has been lifted. I would highly recommend to anyone looking to take control of their debts. All it takes is one phone call.

20 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your wonderful review and recommendation! Hearing that your IVA has been approved and you're feeling such a sense of relief means everything to us. We're really proud of the team for making sure you felt informed and supported every step of the way. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 1 out of 5 stars

Complaint about Bennett Jones

I've had no phone calls with this company since my IVA got transferred over from company which were very helpful with my needs.
I'm not sure when my IVA finishes trying to over Email how long will how have to wait.
My last review I only got one piece of paper work back.
There appeared to be a gap in people skills during my recent communication, which resulted in unnecessary confusion regarding my IVA.
There is no surprise Bennett Jones have not even commented.
When is was Gregory I chose them because there helped because of my Brain Injury, so I don't understand things like everyone else. With phone calls
Bennett Jones no phone calls just calls which are you not very helpful when I understand something.
I did not ask for any of this to happen but it did.
I didn't ask to transfer to Bennett Jones but it's happened so I'm stuck with them.

18 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for taking the time to leave a review, and we sincerely apologise for any confusion or frustration this has caused you. We completely understand how important clear and regular communication is, and we are sorry if we have not met that standard for you.

We want to reassure you that your case is progressing well, and our team is here whenever you need us. We would love the opportunity to speak with you directly and make sure you have all the information you need. Please don't hesitate to call us on 0161 960 0054 and we will make sure the right person is on hand to help you.

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Did everything for us with little…

Did everything for us with little effort from us. Got on with the business
I’m very pleased with the outcome
Very professional

14 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much! We're delighted you're pleased with the outcome and that the whole process felt effortless. Wishing you all the best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Been so helpful...♡

Been so helpful... and helped us to be able to live again!

15 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your kind review! Hearing “able to live again” means everything to us. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 3 out of 5 stars

Bennet Jones took over our IVA and the…

Bennet Jones took over our IVA and the reason I’m giving a 3 is to be completely honest it was an easy transaction, no stress everything just continued as before.
However, it’s now been 10mths since our IVA was completed and still no completion certificate. I have sent countless emails and just been told that there is a back log or the systems haven’t been working. Aiming to be resolved in 2weeks or we will be made a priority.

We are truly getting frustrated now we never missed a payment or argued over the amount. We worked hard, tightened our budget to ensure this was paid and now we just want it all over so we can move on with our lives.

I’m truly fed up of chasing.

17 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for taking the time to leave such an honest review, and we completely understand your frustration. You have worked incredibly hard throughout your IVA and you absolutely deserve to have this finalised so you can move forward.

We sincerely apologise that previous timelines we provided have not been met, we understand how disappointing that is, especially after everything you have put in. We are continuing to work on this and we are sorry we cannot give you a more definitive answer right now. Please call us directly on 0161 960 0054 and we will do everything we can to help.

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Bennett Jones the right people to rely on

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thought possible..I can't recommend them enough.

14 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you so much for your incredibly kind review! Knowing we could help provide some peace of mind and lift the weight of depression and stress means the world to us. That's exactly the difference we hope to make. Wishing you all the very best!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very friendly and informative

12 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thanks so much for the fantastic review!

Best Regards,
Bennett Jones

Rated 5 out of 5 stars

Excellent service,

Excellent service,
Staff so helpful made whole process so easy ten out of ten from me.

11 May 2026
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your fantastic review, ten out of ten is wonderful to hear! We're really pleased the whole process felt so easy. Take care!

Best Regards,
Bennett Jones

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