Our very elderly newly rehomed cat absolutely loves the Benevo dry food, with no need for gradual introduction. (Sadly she wasn’t so keen on the canned food.) And the patience and helpfulness of Char... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
How could I give anything but 5 stars! The customer service agent Charles, has been so helpful, not just once but consistently! Thank you. And the dogs and cats love the vegan food (oh and the hens... See more
Company replied
Having had a collie puppy really poorly with Giardia after several rounds of meds he was left with a sensitive tummy and possible food allergies (animal protein). I tried changing his meat diet to a f... See more
Company replied
After fourteen years of having no issues with her food, my dog suddenly developed an allergy to salmon oil. This is found in practically every dog food and has made her life miserable. I was so reliev... See more
Company details
About Benevo
Written by the company
Benevo produce wholesome, nutritional and tasty vegan food and treats for cats and dogs.
We've been making award-winning, certified plant-based pet foods since 2003. We pioneered vegan pet food in the UK and now our cruelty-free and ethical food is enjoyed by 1000's of companion animals around the world every day.
For food you can trust, try Benevo.
We've been making award-winning, certified plant-based pet foods since 2003. We pioneered vegan pet food in the UK and now our cruelty-free and ethical food is enjoyed by 1000's of companion animals around the world every day.
For food you can trust, try Benevo.
Contact info
Unit 4 Downley Business Park, 12 Downley Road, PO9 2NJ, Havant, United Kingdom
- customerservices@benevo.com
- benevo.com
4.6
Excellent
96 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Smaller bags = even more expensive
Benevo has recently made its bags of dry dog food smaller and it is now much worse value. As if vegan dog food wasn't expensive enough already! Fortunately, there are other brands available at better value.
2 April 2026
Reply from Benevo
Dear James, for 20 years we've had a 2kg and a 15kg bag as this suited the market. Since the large shift to online shopping, especially after lockdown in 2020, online orders, delivered by courier account for the majority of sales. Postal limits of 2kg means people buying a small bag+packaging, have to send it with an expensive courier, rather than using Royal Mail post. By reducing the bag to 1.8kg we can pack and post a small bag at a cheaper rate to customers everywhere the post can go, and although the per kilo price is slightly higher, this probably saves people money on post.
A similar issue came up with 15kg bags. Marketplaces penalise large bulky goods, because it doesn't fit conventional belts, packaging stations etc and as pet food is a low margin product, penalties have a big effect and would have to be passed to consumers in the end. A shift to a more common 10kg size puts us under that barrier and saves on fees. You can also get 2 x 10kg in one parcel, where as 2 x 15kg with packaging is actually over the 30kg limit of DPD for example, which would cause a charge to be applied. So it's more efficient on postage too. Like the 1.8kg bag, the price per kilo has risen slightly, but it's inline with inflation and the upgrade to recyclable packaging amongst other supply costs.
I understand no one likes a price rise, my local supermarket chop and change prices on regular items all the time. The goods news is we are positive we will not need another price change for some time. Darrell, CoFounder :)
How could I give anything but 5 stars
How could I give anything but 5 stars! The customer service agent Charles, has been so helpful, not just once but consistently! Thank you. And the dogs and cats love the vegan food (oh and the hens love the vegan biscuits too lol)
Thanks maria!x
31 March 2026
Reply from Benevo
Thanks for the review Maria, we would love to see some pics of your companions. Glad its all working well for you (as well as your two and four legged friends! :)
Monty our Beagle loves the wet food and…
Monty our Beagle loves the wet food and at 10 years old he still has the energy of a youngster. I love that it's both healthy and tasty for him.
29 March 2026
Reply from Benevo
Thanks for the wonderful review! Glad Monty is benefitting from the food. :)
Reply from Benevo
Thanks Lisa, we look forward to serving you and your companion aninals again soon :)
Need sensitive stomach options
Arrived in good time. The sample bags were not in sealed pre-manufactured bags which didn’t look as healthy. The food was liked by all the pets. But one got diarrhoea from the biscuits so I’m unable to purchase again. If Benevo created a biscuit for sensitive stomachs, I would try them again. Happy to offer Plantbased pet food to my pets.
26 March 2026
Reply from Benevo
Hi there, thanks for the feedback. Do you know what your dog is senstive too and if that has been confimed by a Vet or nutritionist? Benevo products already avoid common allergens (e.g. beef, dairy, wheat) so any information would help with developments :) Thanks
Benevo, excellent company even better than Cats!
Excellent friendly company who always go the extra mile to help even if things are slightly wrong. I would definitely recommend Benevo. Also the cats love the dry food!
16 March 2026
Reply from Benevo
That's wonderful to hear - thank you so much for your kind words! We really appreciate you taking the time to share your experience, and we're absolutely delighted that your cats are loving the dry food. Going the extra mile for our customers is what we're all about!
Warm regards,
Benevo Team
My dog is very happy on this dry and…
My dog is very happy on this dry and tinned food
24 February 2026
Reply from Benevo
That's wonderful to hear - a happy dog is exactly what we're aiming for! Thank you so much for your review.
Warm regards,
Benevo Team
Having had a collie puppy really poorly…
Having had a collie puppy really poorly with Giardia after several rounds of meds he was left with a sensitive tummy and possible food allergies (animal protein). I tried changing his meat diet to a fish diet and then into hydrolized protein (which has a really low score on the nutritional front). I wasn’t happy to keep him on this long term so started to look for something new. That’s when I discovered vegan dog diets. I am not vegan myself but wanted to find a good quality food that didn’t cause a reaction in him. Also he lost his appetite on the tasteless hydrolysed diet! Started Benevo in late December and I have to say it has made a big difference. 1. He enjoys his food which is a huge relief 2. His digestive system is more stable (I don’t think anything would solve it completely but we are 80% there). This food is a good rated food with great ingredients. I am even going to be transitioning our 3 collie into this food shortly. Thank you!!
21 February 2026
Unprompted review
Reply from Benevo
Thank you so much for this wonderful and detailed review!
We're absolutely thrilled to hear that Benevo has made such a positive difference for your collie after his struggles with Giardia and the subsequent digestive issues. Going from multiple rounds of medication to food allergies and then tasteless hydrolysed protein must have been really challenging for both of you - it's brilliant that he's now enjoying his food again and his digestive system has stabilised so much.
The fact that he lost his appetite on the hydrolysed diet but is now enthusiastic about Benevo really speaks volumes. Dogs know what they like, and it's wonderful that he's getting both nutrition and enjoyment from his meals again.
It's also great to hear you're confident enough in the results to transition your other collie onto Benevo too - that's the ultimate vote of confidence!
You don't need to be vegan yourself to recognise good quality, nutritionally complete food, and we're so pleased Benevo has been the solution you were looking for.
Thank you for sharing your experience - stories like yours really mean a lot to us!
Warm regards,
The Benevo Team
High-quality healthy food
High-quality healthy food! P. S. But please keep selling the old recipe as well. Thank you so much!
23 January 2026
Top marks for Benevo!
Our very elderly newly rehomed cat absolutely loves the Benevo dry food, with no need for gradual introduction. (Sadly she wasn’t so keen on the canned food.)
And the patience and helpfulness of Charles, in investigating an issue that turned out to be entirely our fault, were hugely impressive.
23 January 2026
Reply from Benevo
Thank you so much for this wonderful 5-star review, Isabel!
We're absolutely thrilled to hear that your elderly newly rehomed cat is loving the Benevo dry food - and that she took to it immediately with no need for gradual introduction! That's fantastic. Sorry the canned food wasn't her cup of tea, but we're just delighted she's enjoying the dry food.
And thank you for the incredibly kind words about our customer service - it really means a lot to us. These things happen, and we're just glad we got to the bottom of it and that Annie is happily eating her food now!
Your cat is very lucky to have found such a caring home with you. Thanks for being part of the Benevo community!
With warmth, peace, and gratitude,
The Benevo Team
Reply from Benevo
Thank you so much for the 5-star review! We're really pleased to hear you're happy with the quality of the food and that delivery was prompt.
Thanks for choosing Benevo - we really appreciate your support!
Warm regards,
The Benevo Team
I'm sure it's great, but not for my cat
My cat refuses to eat Benevo wet or dry food, even when well mixed with her usual food.
Well done for trying but it doesn't work for this cat.
19 January 2026
Reply from Benevo
Thanks for taking the time to leave a review, and we're sorry to hear your cat didn't take to Benevo.
Cats can definitely be very particular about their food, and even with gradual transitions some just won't make the switch - we completely understand that not every cat will love our food, despite our best efforts!
We appreciate you giving it a try and for the honest feedback. If you haven't already, our customer service team would be happy to help with a return or refund if you're left with food your cat won't eat.
Thanks again for trying Benevo!
Warm regards,
The Benevo Team
Reply from Benevo
Thank you so much for the 5-star review! We're really pleased to hear you're happy with our service.
Thanks for choosing Benevo - we really appreciate your support!
Warm regards,
The Benevo Team
My dogs absolutely love this vegan dog…
My dogs absolutely love this vegan dog food, would be a five if it was cheaper. That's the only negative.
20 January 2026
Reply from Benevo
Hi there,
Thank you so much for the 4-star review - we're thrilled to hear your dogs absolutely love the food!
We completely understand the concern about price. We try to keep our products as affordable as possible while maintaining high quality, ethical sourcing, and meeting all nutritional standards. A few tips that might help:
- Our 10kg bags work out significantly cheaper per kilo than smaller bags
- We offer 10% off on subscriptions
- We run regular promotions throughout the year
When you break it down per day, it's actually quite comparable to mid-range meat-based foods - and you're getting nutritionally complete, cruelty-free food that's dispatched from our solar-powered warehouse!
Thanks again for choosing Benevo - your dogs are lucky to have such a thoughtful guardian!
Warm regards,
The Benevo Team
I attempted to switch my incredibly…
I attempted to switch my incredibly picky dog to a vegan diet, and this is the first wet food he's actually enjoyed!
14 January 2026
Unprompted review
Reply from Benevo
Thank you for your kind words and the 5-star review! We’re so pleased to hear your picky pup enjoyed the wet food - that’s a big win 🐶💚 We really appreciate your support!
Reply from Benevo
Thank you for your kind words and the 5-star review! We really appreciate your support and are always happy to help 🐶🐱
It took longer than expected to be…
It took longer than expected to be delivered but thats probably because of people being off with Christmas and New Year.
Otherwise there were no problems.
29 December 2025
Reply from Benevo
Hi there,
Thank you so much for your understanding - and you’re absolutely right.
Your order was placed on the morning of 29th December and dispatched the same day. Under normal circumstances we would expect delivery on the 30th or 31st, however with New Year’s Eve and the New Year’s Day bank holiday this unfortunately pushed delivery to the 2nd of January.
We’ve emailed you a small thank-you coupon for your next order, and we truly hope we can prove we’re worth a 5-star rating next time 🌱🐾
Warm regards,
The Benevo Team
Our Welsh border Collie loves the vegan…
Our Welsh border Collie loves the vegan dry food. He eats it in preference to everything else. In a taste test he picked it out and left all the wet and dry meaty dog food. Happy days.
11 January 2026
Unprompted review
Reply from Benevo
Thank you so much for the fantastic 5-star review!
We absolutely love hearing stories like this - your Border Collie clearly knows good food when he tastes it 🐶
We’re delighted Benevo is such a hit, and we really appreciate you taking the time to share your experience.
If you’d like, we’d love to see a photo of him enjoying his Benevo! If you send us a picture with the food bag in shot, we’ll happily add him to our Benevo Heroes and send you a discount code for your next order as a thank-you 💚
Excellent ethical company
!! Excellent ethical vegan company, I wouldn’t shop anywhere else !!
26 December 2025
Reply from Benevo
Thank you so much for your amazing 5-star review! 💚
We’re thrilled to hear you love shopping with Benevo - it means a lot to us that our ethical, vegan mission resonates with our customers. Your support really helps us keep making kind, cruelty-free products!
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