Benelux Dakkapellen Reviews 

Never have I experienced such appalling service from a company presented as trustworthy.

Benelux required full payment in advance. The dormer (dakkapel) was then installed so severely out of level that there is approximately a 10 cm difference in slope. The window will not remain open because gravity pulls it closed.

Despite being informed immediately, the company repeatedly claimed that this was acceptable. Their employees returned four times to inspect or repair the construction, but the slope remained unchanged. Instead, these attempts resulted in four additional leaks around the dormer.

The company eventually agreed to send its head technician. He was double-booked, forcing us to wait another month. By then, two months had passed since the original installation, while water continued to leak into our walls during the August storms.

When the head technician finally arrived, he did not have the tools required to repair the problem. He was visibly shocked by the quality of the installation and advised us to document everything in writing and request that the original installation team be dismissed from the job. He was scheduled to return with another team yesterday, but nobody arrived. Once again, we had stayed home from work for nothing. This was the fifth unsuccessful attempt to resolve the problem.

Benelux now wants to send the original team back, despite its own head technician’s assessment of their work. After we refused and demanded that the appointment with the head technician’s team be rescheduled, the company stopped answering our calls. We are now being ignored.

I am 36 weeks pregnant. This should have been resolved no later than two months ago. Instead, two rooms in our home remain unusable and contaminated with construction dust, which is not a safe environment for either our toddler or our newborn baby.

After months of defective construction, repeated leaks, missed appointments, unsuccessful repairs, and ignored calls, we have lost all confidence that Benelux intends to resolve this properly. We are now preparing to seek legal assistance.

Stay away from this company.

Really bad experience. We ordered a dakapallen last year in October with this company and installation date is 3 months later. One day before installation they called with a leakage issue and delayed installation by 2 weeks which stopped the attic work in our new house with no further notice from their end. 2 weeks later the service men installed the dakappel which was supposed to be at 255cm height at 248cm and they take no responsibility of their mistake. We had plans to build a plafond at 255cm which was cancelled because of mistake of benelux and benelux offers 500 euros as representation for all the wrong measurements for which we had to hire an contractor ourselves to fix. The outside installation was crap. The dakappel had a dent on the outside and aluminum drain underneath was too small, the tiles were not layed back properly. The profile on the inside is also broken. A guy called Murat who is their service manager came to look and agreed installation was very bad. They promised to order new things and rectify 2 weeks later. We are still waiting for them to come and repair. Every appointment made is cancelled and they never call to say they are not coming. It becomes your responsibility to call and keep in check. We have never worked with another company that is this unreliable and untrustworthy. We feel completely cheated with our money. We will file a legal case documenting everything we have experienced so far to demand money back we have paid for this lousy service. 10 years guarantee is a lie please don't fall for it because they don't even turn up to repair. You will just be taken through an exhausting ride in service which will never happen. If you want to save yourself trouble and need a good reliable company who value you as a customer you are looking at the wrong company with Benelux Dakappel. Please do not go with them.

Bait-and-Switch Tactics – Be Careful!
We agreed to their first quote after they came and took measurements. It seemed fair, so we trusted them and cancelled the offers we had from other companies.

Then a second person came, said the original measurements were wrong, and told us the new offer would be higher. We immediately contacted the first guy who gave us the original quote, and he told us not to worry — that he’d look into it. After that, he stopped answering our calls. We followed up several times with no response, and when he finally got back to us, all he said was, “Sorry, I can’t do anything. If you want the job done, you’ll have to accept the new price.”

At that point, we felt completely cheated. They left us stuck after we’d already cancelled other offers and trusted their word. Very unprofessional, misleading, and disappointing experience. I wouldn’t recommend this company to anyone.

I have two dakkapels installed via Benelux and couple of things went wrong with them.

- First of all, they didn't pay enough attention to the color of the dakkapel. Although I stressed them to be the same as my other dakappels in the house during the order place, I received them in different RAL color. I overlooked this in the order confirmation phase. This was the most fundamental thing that I would expect Benelux to pay attention.

- At the day of installation, dakappels came with wrong window frames which was not compliant with technical drawing. Workers did change them on the spot spending an hour, but it is a question to me whether they are still as good as brand new ones after this modification.

- After that day of installation, I realized a small damage on the EPDM of one of the dakappels which were fixed a week later. Now that one of my dakappels is leaking from outside, I'm still waiting for their action after a week.

- During the order phase, I was promised to face insect screens. I have never received them.

- Finishing of dakappels were not easy with tight corners and sides and bended curves and frames. I would have liked to receive better advise during the measurements to have an easy and neat finishing of the dakappels.

- Communication is not smooth. Sales person stopped replying to messages or picking up the calls after the order. All I have is one email address to contact not replying to my complaints.

After all, my experience is not so positive like the other people here. I am still waiting for Benelux to come up with a solution to my complaints. In the meantime, I warn everybody to pay attention to order and delivery phase, not to have the same issues like I had.

I really liked how quickly the job was done. Seems good quality as well
People were friendly and helpful, answering a lot of my questions!
Thanks!

Multiple leakages on the roof after installation of the dormer window. This should not happen if the installation is done professionally and with care.

Addition to Benelux Dakkapellen reply:
Indeed you took actions to fix the leakages, unfortunately the damages that were caused ( or will appear in the near future as the roofing poles and isolation material got wet from the leakages ) are not/will not be covered by you.

Wouldn't recommend you to others