Belron Reviews 

Job progress information extermely hard. Phone sytem seemed overused and impossible until 30 mins had passed to speak to anyone. Then no succes their finding out about tghe job, either. If I was aked if you need to correct anything mt answer wojuild unequivocally be yes - you should have corrected it already. Staff seem to think this ws unlikley giving your huge company a bad reputation

I received an email saying they’d been trying to contact me and asking me to call them… but with no phone number provided. About 9 minutes on hold, I get a through to an older man who mumbles so much I can barely make out a word. When I politely ask him to repeat himself, he suddenly raises his voice with attitude, blaming my phone. He continues mumbling, and when I ask again what he said, he gets irritated. I even told him, “I know you’re only doing your job, but please stop mumbling and giving me attitude.” In the end, he was absolutely no help at all.

On June 13th an Autoglass technician attended my vehicle at my home address to replace the rear quarter driver-side window of my F Type Coupe.

When the Autoglass technician arrived at my property, he openly admitted to never having performed such a replacement on an F Type before. Naturally, this immediately raised concerns, and I expressed my worry regarding his lack of experience. In response, he reassured me that he could rely on instructional resources such as YouTube if he encountered any difficulties. With reluctance, I allowed him to proceed with the task, only to be confronted with a series of issues upon completion.

To begin with, the technician informed me voluntarily that a cover piece, which was originally in place and concealed one of the bolts holding the window, was missing. Despite our thorough search, we were unable to locate the missing cover piece. Furthermore, I discovered that the chrome trim and bodywork surrounding the window had been damaged during the replacement process. Shockingly, the technician initially attempted to pass off this damage as pre-existing, but I was able to provide photographic evidence indicating the pristine condition of the trim prior to his intervention.

Realising that he had been caught in a lie, the technician promptly admitted to causing the damage while removing the trim. He immediately contacted his head office, explained the situation, and assured me that a replacement part would be ordered and fitted without any cost to me. Three weeks after this incident, and despite my continuous efforts to follow up on the matter, I encountered significant difficulties in having the job scheduled and completed.

During my phone conversations with Autoglass agents, I was repeatedly assured that the replacement trim had arrived, yet there was a complete lack of initiative in booking the necessary appointment. I was met with unfulfilled promises of call-backs, leaving me to chase up the job on my own.

I later found that the same technician had damaged the leather trim, scratching a puncturing it during his botched repair.

Then things got REALLY bad!

Because of the nature and extent of the damage, the car had to be taken to a body shop to be repaired. It was dropped off on August 8th, 7 WEEKS after Autoglass brutally butchered my dream car outside my home. Three weeks later, I called the body shop as I had had no update on the fix. I was informed that due to the nature of the repairs required, the windscreen and roof now had to be replaced (!) because removing the chrome trim and windows broke the seals around these pieces.

THREE MONTHS after the initial damage incurred on June 13th I got a call (Today - Sept 7th) informing me that the technician who arrived at the body shop to replace the screen had damaged the headlining of my vehicle. This also now has to be repaired and no one can tell me when the work will be complete.

I have now not driven the car for 3 MONTHS, in which time I have spent £2,400 on repayments as well as not benefiting from the equivalent spend of £150 on insurance and £150 on road tax.

I was looking forward to a wonderful summer of Caffeine & Machine socials and city breaks with my partner - but instead, I've been left with no car and I've lost an entire summer to these incompetent morons.

AVOID AT ALL COSTS! And make sure, when you take out insurance, that Autoglass are not the one's who will be carrying out glass repairs in the event of a claim. If so, pick another insurer.

Their hiring practices are disgusting, disappointing and discriminatory.