Marcio kept us informed as to what he was finding as he worked on the washer. Upon locating the problem he promptly fixed and, cleaned up the area made sure we didn't have any more questions. Any th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Belong managed my house on Tradewinds in San Jose, California. There were zero issues and the rent was always on time. Interaction with Belong was minimal while they managed my property..
This is my first time dealing with a property Management company. To date my experience has been great. Very professional and on point. I believe I've found the perfect company to represent us. The fi... See more
Company replied
Its going to be my 3rd year with Belong, to be honest i have a very regards towards the team, who actually are well connected within the staff members and have a wonderful hospitality traits. I have m... See more
Company details
About Belong
Written by the company
Belong. Powered By AI. Made And Loved by People.
Belong is transforming the property management experience for homeowners and residents alike. We connect homeowners with fully-vetted residents, ensuring homes are well-maintained while delivering consistent rental income through our Guaranteed Rent program—homeowners get paid on time, every time, even if the resident misses a payment.
Our tech-driven platform simplifies every aspect of home management, from leasing and maintenance to financial tracking and transparent communication.
For residents, we offer thoughtfully maintained homes, responsive service, and flexible payment options, creating a seamless rental experience.
With a commitment to exceptional service, proactive care, and trustworthy management, Belong makes renting and property management stress-free and rewarding for everyone involved.
Experience a new way to manage or rent your home—experience Belong.
Guaranteed Rent with Belong
Written by the company
- Peace of Mind for Homeowners – Rent Paid On Time, Every Time
- Belong’s Guaranteed Rent program ensures homeowners receive their rental income on time, every month—no matter what. Whether your resident pays late or encounters financial difficulties, you’ll still get paid promptly. This innovative approach to property management eliminates the stress of unpredictable cash flow, giving you the financial stability and peace of mind you deserve. With Belong, you can trust that your home is in great hands, your residents are fully vetted, and your rent is always guaranteed. Join thousands of homeowners who rely on Belong for seamless property management and Guaranteed Rent.
- Your Income, Your Security—Guaranteed
- With Belong, you never have to worry about late or missed rent payments. Our Guaranteed Rent program ensures that your income is secure, allowing you to focus on what matters most while we take care of your property. From finding fully vetted residents to managing maintenance and repairs, we handle every detail of property management with care and precision. Experience a worry-free way to rent out your home with Belong by your side.
Belong’s Homeowner Guarantees
Your peace of mind is our promise.
At Belong, we’re committed to making your property management experience worry-free. That’s why we stand by these guarantees:
(1) Guaranteed Rent – You’ll receive your rent on time every month, even if the resident pays late or misses a payment.
(2) Fully Vetted Residents – Every resident is carefully screened to ensure they are the right fit for your home.
(3) Proactive Maintenance – We keep your home in top shape, addressing maintenance requests promptly with trusted vendors.
(4) Transparent Communication – You’ll always be in the loop about what’s happening with your property through our intuitive platform and dedicated team.
These guarantees are designed to provide financial stability, exceptional service, and total confidence in your partnership with Belong. Discover the Belong difference today.
Contact info
United States
- 650-885-9166
- hello@belonghome.com
- belonghome.com
Get Guaranteed Rent Today!
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The reps that we worked with were super…
The reps that we worked with were super helpful and patient. We encountered some glitches with the platform and they walked us through every step.
23 February 2026
Reply from Belong
Hi Samantha! Thank you for your feedback and review!
We’re so glad to hear that our team was able to provide helpful and patient support while guiding you through the process.
We truly appreciate you sharing your experience and are always here to assist whenever you need!
Reply from Belong
Thank you for the review, Serene Home Services!
We truly value your partnership and look forward to continuing to work together!
Agent was really nice
Agent was really nice , on time and was able to help and guide with the process.
26 February 2026
Reply from Belong
Hi Reina! Thank you for your kind feedback!
We’re thrilled to hear that our representative was punctual, friendly, and able to guide you through the process. Making things smooth and easy for our members is always our goal, and it’s wonderful to know you felt well supported.
We appreciate you sharing your experience and are here for you anytime you need assistance!
Reply from Belong
Hi Pete! Thank you for the review and feedback! We are thrilled to hear the experience was flawless for you. Providing exceptional service is what we always strive to provide at Belong.
Everyone was so helpful in helping…
Everyone was so helpful in helping navigate the website and application process. Definitely recommend.
24 February 2026
Reply from Belong
Thank you so much for your kind words, Bernard!
We’re thrilled to hear that our team was able to guide you smoothly through the website and application process. Making things easy and stress-free for our members is exactly what we aim for.
We truly appreciate your feedback and recommendation!
Great service
Great service, was very detailed in my concerns and was able to resolve the issue promptly. Love the team over there.
16 February 2026
Reply from Belong
Hi Thithien! Thank you for sharing your experience!
We’re so glad to hear that our team provided great service, listened carefully to your concerns, and resolved the issue promptly.
We truly appreciate your feedback and look forward to continuing to support you!
Reply from Belong
Thank you for your kind words! and review, Dayna!
We’re thrilled to hear that you had a positive experience and found the Belong team to be nice. Making every interaction friendly and supportive is always our goal, and it’s wonderful to know it made an impression.
We truly appreciate your feedback!
Reply from Belong
Hi Veronica! Thank you so much for the review!
We’re thrilled to hear that you enjoyed both the home and your experience with your host. Making sure our members feel welcomed and comfortable is always our goal, and it’s wonderful to know it made a positive impression.
We truly appreciate you sharing your experience!
I was happy with the person who showed…
I was happy with the person who showed the house very professionally
23 February 2026
Reply from Belong
Hi Zipporah! Thank you for your feedback!
We’re glad to hear that the host who showed you the home provided a professional and positive experience. Ensuring every showing is handled with care and expertise is very important to us at Belong, and it’s wonderful to know it made you feel confident.
We appreciate you sharing your experience!
Contact and Communication with Belong…
Contact and Communication with Belong has always been excellent and greatly appreciated.
22 February 2026
Reply from Belong
Thank you so much for your kind words and review, Joe!
We’re thrilled to hear that our contact and communication have consistently met your expectations. Clear and reliable communication is something we prioritize, and it’s wonderful to know it’s been helpful and appreciated.
We truly value your feedback.
Working with Belong Home has been a…
Working with Belong Home has been a fantastic experience. Mr. Juan, Ms. Valerie, and Mr. Daniel are professional, respectful, and highly organized—always clear, responsive, and easy to coordinate with. They make vendor work seamless and efficient. Truly a pleasure to partner with a team so committed to quality and professionalism!
20 February 2026
Reply from Belong
Thank you so much for your feedback and review!
We’re thrilled to hear that your experience with Belong has been fantastic. It’s wonderful to know that Juan, Valerie, and Daniel provided clear, responsive, and well-organized support. Making vendor partnerships seamless and efficient is something we strive for, and we’re so glad it made your experience enjoyable.
We truly appreciate your partnership and kind words, and we look forward to continuing to work together!
Everything was very clear and the…
Everything was very clear and the process went smoothly
19 February 2026
Reply from Belong
Thank you for your feedback!
We’re glad to hear that everything was clear and that the process went smoothly. Making things simple, transparent, and stress-free is exactly what we aim for at Belong, and it’s wonderful to know it made a positive difference for you.
They are doing a very good job.
19 February 2026
Reply from Belong
Thank you for the review and feedback!
We’re glad to hear that you feel we’re doing a great job at Belong. It means a lot to us to know our efforts are making a positive impact.
We truly appreciate your support!
Everybody was amazing
Everybody was amazing, they were extremely communicative and patient with me dealing with my work schedule. This was definitely a great experience.
19 February 2026
Reply from Belong
Hi Steven! Thank you so much for your kind words and review!
We’re thrilled to hear that our team was able to be patient and communicative, even with your busy work schedule. Making the experience smooth and enjoyable for you is always our goal at Belong, and it’s wonderful to know it left such a positive impression.
We truly appreciate your support and trust.
All issues fixed
Update: 27 Feb 2027
I am modifying this review form 1 star to 4
Belong has fixed all issues described below to my entire satisfaction. My confidence is restored.
It is refreshing to see how feedback was taken seriously and things fixed in a few days.
****Original review****
I am giving 1 start because the system won't allow me to give zero stars. I am completely disappointed, with the service. Since we signed with this company the amount of work has tripled fixing Belong's errors. Here is the list:
1. Charged me for services that never were approved
2. By talking to the tenant directly we found Belong never performed a service they charged me for.
3. During the sales calls they committed to something they didn't want to honor.
4. Their portal has many defects and malfunctions (errors while trying to access documents, doubled charges, incorrect EOIs just to name a few)
5. They took 8 weeks to cancel a wrong charge in my account.
7. The cleaning crew they sent did a terrible job, left dirty windows and floors, and disappeared the gas key from the fireplace, which has not been replaced by the way.
8. If you don't have an SSN they won't pay you electronically, so if you hold an ITIN beware because they send you a check weeks late.
I have more but no more space on the review.
17 February 2026
Unprompted review
Reply from Belong
Hi Carlos - We are truly sorry to hear how frustrated you are. This is not the experience we want for any homeowner and we take your feedback seriously.
Regarding electronic payments: for a company to issue ACH payments, there are certain“Know Your Customer” (KYC) and federal tax reporting requirements we must follow. This isn’t Belong being intrusive. It is actually a strict legal requirement and I’m truly sorry if that wasn’t clearly explained.
The other concerns you described are serious and not reflective of our standards. I would very much appreciate the opportunity to speak with you directly, review your account in detail, correct any errors, and resolve the outstanding items. I promise to approach this conversation with transparency and a focus on solutions.
Please contact me directly at 650-600-6864 or resolutions@belonghome.com
Thank you for your time and consideration. I hope to hear from you soon.
Best regards,
Tami Silks
VIP Member Relations Lead, Office of the CEO
Carlos has guided me proactively…
Carlos has guided me proactively through each step to ensure my house gets rented successfully.
18 February 2026
Reply from Belong
Hi Jenny! Thank you for sharing your experience!
We’re thrilled to hear that Carlos provided proactive guidance every step of the way. Ensuring your home gets loved smoothly and successfully is always our priority at Belong, and it’s wonderful to know his support made a difference.
We truly appreciate your feedback and your trust in our team at Belong!
Highly recommend working with Juaquin
Juaquin is very helpful, knowledgeable and provided exceptional customer service. I appreciate his quick response to questions and help in completing application when I had problems.
16 February 2026
Reply from Belong
Thank you so much for your kind feedback, Brian!
We’re thrilled to hear that Joaquin was helpful, knowledgeable, and provided exceptional customer service. Promptly addressing questions and guiding clients through the application process is exactly what we aim for at Belong, and it’s wonderful to know he made the experience smooth for you.
We truly appreciate your trust and support!
I’d give ZERO STARS if i could
I’d give ZERO STARS if i could. DO NOT TRUST THIS COMPANY. The most complicated process and clear lack of professionalism is crazy. It’s way too much to write out but we’ve been through the wringers with this company. ALL REVIEWS ARE BOTS, DO NOT TRUST OR USE THIS COMPANY
17 February 2026
Unprompted review
Reply from Belong
Hello Selena - I’m truly sorry to hear that your experience has left you feeling this way.
I want to personally assure you that our reviews are genuine and reflect real experiences from real members. We take transparency and integrity very seriously.
That said, your concerns matter to us and I’d welcome the opportunity to speak directly and walk through them with transparency and a focus on solutions.
Please contact me directly at 650-600-6864 or resolutions@belonghome.com
Thank you very much for your time and consideration. I hope to hear from you soon.
Best regards,
Tami Silks
VIP Member Relations Lead, Office of the CEO
650-600-6864
Excellent work done by belong team
Hi! I have just got my condo rented through Belong. I had an amazing experience. The team is experienced and they responded to all my questions in a very timely manner. Excellent communication and customer service. Due to their marketing skills, the condo got rented out within a day and that too at the asking price! Thanks again!!
16 February 2026
Reply from Belong
Hi Sukhijinder! Thank you so much for sharing your experience!
We’re thrilled to hear that trusting your condo with Belong was such a positive experience. It’s wonderful that our team’s responsiveness, communication, and customer service made the process smooth and stress-free for you.
We truly appreciate your trust in Belong.
Reply from Belong
Hi Christie! Thank you for your feedback and review!
We’re glad to hear that your questions were answered quickly. Prompt and clear communication is very important to us at Belong, and it’s great to know it made a positive difference for you.
We appreciate you sharing your experience!
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