Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag Shop
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Wallet simplicity king

A very good seller lots of good quality wallets and luggage and accessories I always buy the slim sleeve wallet perfect for the front pocket and it is RFID the price is expensive but it is good quality

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

One of the worst companies I have dealt with. The student discount failed to apply. Instead of correcting the order customer service they are sending one reply a day. They told me straight up we can't fix the order by applying the discount, or send you a return label. And they send me a generic response saying we will get back to you???

17 September 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Thank you for taking the time to share your experience. We missed the mark with your request and are sorry for the inconvenience caused by the poor handling. It has been escalated to a senior team member who has contacted you this morning with a resolution.

Rated 5 out of 5 stars

My Go-To

Products are well designed and are a perfect balance of style and utility: premium but not stuffy, unique without the gimmicks. Customer service for exchange was hassle free. Items ship on time. I've come to trust Bellroy as my go-to for accessories, travel items, etc.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had nothing but great experiences…

I’ve had nothing but great experiences with Bellroy. From placing my first order to receiving my items, everything was smooth and professional. Their website is clear and easy to navigate, shipping was fast, and the products arrived exactly as pictured — even better.

Customer service deserves special mention: when I had a small issue, their support team responded quickly, was friendly, and resolved the situation without fuss. It’s rare to find a company that genuinely cares about its users.
And quality of their products are really non matched, without exaggeration!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Bellroys for the whole family!

Our Bellroy journey started 4-5 years ago when my son was starting college. He wanted the Bellroy backpack. I felt it was too expensive, but caved and got him what he wanted. The bag is a work horse and he really loads it. After about 3.5 years the buckle got too loose and he wrote to Bellroy about it. To my surprise they sent him a new bag!! Talk about standing behind your product!!
In the mean time, we have bought two toiletry kits, one small pouch, three duffel bags, and another backpack for my son. The amount of $$ I have spend on Bellroy is crazy. Then again, I know I am buying for life!
The design is simple but well though through, the look is very subtle yet sophisticated, the quality of the products have been great and the customer service is amazing!

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a product that never arrived

I ordered a new phone case on 8/28. I was told it would arrive on 9/5. On 9/10 I emailed support asking where my product was. They told me that they did not have the product and would refund my purchase.

If I didn't reach out would they have ever refunded me? Note that this is the second time this has happened and will be the last time I interact with this brand.

28 August 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Mike,
We are sorry to have gotten it wrong twice! For confirmation, your order was refunded in error, as your item was a Pre-Order. A senior CS agent has now responded to your recent email with a resolution.

Rated 5 out of 5 stars

I own 5 bellroy bags and one wallet and…

I own 5 bellroy bags and one wallet and all of them are great.
Especially the materials chosen.
I've had one issue with a bag's straps loosening but bellroy replaced that bag with a new one free of charge. When it turned out that it was a design failure they offered me a bag that was of equivalent value.

So yes, they make mistakes but they did their best to address it with me so it's still a 5 star experience for me.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use, easy to maintain

As a proud owner of two Bellroy slings and a couple of Pixel cases, I cannot praise them enough. From the very beginning of the process and buying it online, over the quick delivery (once it wasn't quick, but helpful support made it look good!), to the skilfully designes end product. Every detail and the selection of the material is well thought. I wear slings daily and find them one of my necessary utilities. Can't wait for a time to switch my backpack, I know where I'll be buying it!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Gear

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’ve also had terrific customer service when I’ve needed further assistance and all my orders have shipped super quickly. I will absolutely default to Bellroy for future related purchases.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Quality and Design!

Every product I have purchased from Bellroy has been exceptional and I have quite a few. The attention to detail and the very efficient design makes these products well worth every penny spent. Highly recommended.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally well designed

Exceptionally well designed, thoughtful ergonomics, superior build quality with mostly recycled materials. Designed right here in Melbourne. If you're looking for reliable, durable, and aesthetically gorgeous EDC bags or something to store your daily tech kit, Bellroy will never let you down.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Love Bellroy products

I’ve purchased a few items from Bellroy. Great merchandise, built to last and stylish. Quick delivery. Will definitely buy again.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought several products and I must…

I bought several products and I must say that the quality is excellent.
Whenever I needed information, the customer service was always available and quick in the answers.
I highly recommend Bellroy experience!!!

28 August 2025
Unprompted review

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