I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more
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We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.
Contact info
Australia
- support@bellroy.com
- bellroy.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent quality products
Excellent quality products. Speedy delivery. Overall good experience.
Not that great
I have purchased their cases for various phones over the years and they generally have been great. 3 weeks ago I bought a case for my Pixel 9 Pro XL.
I started seeing a problem with USB C port cutaway. The top leather layer has started peeling away from the plastic. I don't have wireless Android Auto in my car, so I need to plug it in and it keeps catching the cutaway. I have subsequently purchased a mous case and don't have the same problem at all.

Reply from Bellroy
The quality of the products is amazing
The quality of the products is amazing! I have a backpack and a multitude of other smaller things. I love them all. The fabric is always durable and the leathers are smooth and age like fine wine. I’m happy to be a customer and I’m happy to buy and gift more products to me and my friends.
I have so many Bellroy products and…
I have so many Bellroy products and have had a great experience using all of them!
Failing to dispatch on time
Ordered an iPhone 17 case on 19 September with a promise of dispatch within five business days. It still hasn’t shipped. I’ve now been told a new target of 20 October—not guaranteed. The only compensation offered is a measly 10% voucher valid for about 30 days. After taking my money and failing to ship on time, offering a small discount to buy more feels tone-deaf. This has been a poor experience and has put me off ordering from Bellroy again.

Reply from Bellroy
Well designed products
Well designed products, quality materials, and their customer support is some of the best I’ve ever encountered. I contacted them about a minor issue with a bag that was cosmetic in nature and they sent me a replacement.
Excellent products
Excellent products, very fast delivery to Latvia. Looks good, lasts very long
Bellroy products are well made and last…
Bellroy products are well made and last pretty well. I like that when I purchase items on the website, I can expect to receive it within a week. There items are very minimalistic and colorful and very well designed.
Products are pricy but of a good…
Products are pricy but of a good quality. There are problems with your warehouse and shipping.
First order of multiple products, the box that was meant to continue a card wallet was empty. You did dispatch a replacement.
Last order, iPhone 17 case, went missing. You did dispatch ch a replacement.
Both are annoying though.
Also delivery date was missed. We’re told it was out for delivery & waited for the product. It only arrived the next day.
So, you do have some problems to fix.
Bellroy products allways deliver above…
Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great.
Btw I over the years I have bought more than a dozen Bellroy products and the only bother is that they are so durable, they still need no replacement :-)
Love their design philosophy
Love their design philosophy. Also always happy to support an Aussie brand. All I can ever ask of them is to keep innovating
I’m Bellroy customer for a few years…
I’m Bellroy customer for a few years now, I definitely would continue to be. Products I purchased whether it’s a backpacks, wallets, card holders, one of the best quality I found so far, yes it can get bit pricey. However, quality is never compromised, genuine leather and variety of colours. I would highly recommend their products if price is not a factor.
Bellroy makes a real effort for the…
Bellroy makes a real effort for the customer from end to end. From durable and well designed products, to global shipping and great customer service with a generous warranty. When something breaks or doesn't work, they send in a replacement. When they make a mistake, they own it. That's what makes their amazing bags even better.
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