I ordered a stroller on February 25th. You have March 8th and so far no one has contacted me, they haven't called me, they ignore my phone calls, everyone, avoid them, because I'm going to take legal... See more
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See what reviewers are saying
Tryed ordering one wheel like 4 times on two different phones they blocked contact on one of the phones because we was trying to get in contact they cancelled the wheel every time we trying to buy it... See more
Our first grandchild, The Bello Babies were excellent, we got everything we needed. Staff were very helpful and knowledgeable, car seat advise and fitted properly into both cars. Lots of prams availab... See more
Absolutely disgraceful service Complete lack of response Caused unnecessary stress Bought a pram and two weeks later absolutely nothing. Be careful and be ware! Trying to get my money back now!... See more
Company details
Information provided by various external sources
Bello Babies is active in both the domestic and European markets. We have been involved with the sale of prams in Europe for a dozen or so years now, making us one of the biggest exporters to the European countries. Our range of products includes tens of modern, durable and multi-functional prams. Right from the production stage, we make sure our products are made using top quality materials, leaving parents to enjoy their usability and looks with peace of mind for the safety and comfort of their little ones. Our products satisfy all applicable European standards. Our strollers are specifically designed to suit parent and child. Therefore, they are comfortable, stylish and compact. Our dream is to inspire young families to live a life in balance: from the birth of your baby to the first steps of your child. That translates into our ergonomic products, the partners we work together and the steps we take in terms of sustainability. Bello Babies is available in 25 countries in Europe.
Contact info
United Kingdom
- bellobabies.co.uk
1.8
Poor
100 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Tryed ordering one wheel like 4 times…
Tryed ordering one wheel like 4 times on two different phones they blocked contact on one of the phones because we was trying to get in contact they cancelled the wheel every time we trying to buy it never respond back what kind of service is this
24 March 2026
Unprompted review
I ordered a stroller on February 25th
I ordered a stroller on February 25th. You have March 8th and so far no one has contacted me, they haven't called me, they ignore my phone calls, everyone, avoid them, because I'm going to take legal action.
9 March 2026
Unprompted review
Ordering products
I have tryes ordering a new rear wheel 5 times and each time they take 4 weeks then decide to cancel my order and when you contact them they never respond and are rude
19 February 2026
Unprompted review
Great product
Great product, very original look. Good quality and very comfortable with double suspensions.
10 September 2025
Unprompted review
Disappointed
I bought a stroller some time ago, before the baby was born because I was really attracted to the design. They are really beautiful. I used it for a few months with great care. Recently I heard a crack and when I checked I saw that the structure that supports the big wheels had broken at the point where they fold to be compact. I don't know exactly what it's called, I don't know how this is possible, but I'm very disappointed. I tried to contact them, but they don't answer. I don't recommend it for the price-quality and customer service reasons.
15 May 2025
Unprompted review
After putting my review on here on…
After putting my review on here on 23/12/24 I had a reply from Bello Babies asking for my order details so they could look into this. I provided these but surprise surprise have heard nothing from them since. ABSOLUTELY DISGUSTING. I HAVE NOW GONE TO WATCHDOG. IF THIS FAILS I WILL TAKE THIS MATTER TO COURT. THEY ARE DOING THIS TO LOADS OF PEOPLE AND ITS A CRIMINAL MATTER OF FRAUD.
23 October 2024
Unprompted review
Not a real business
So the company is apparently in Greenham avenue,Rg2.. this is reading berkshire. Lol I live in Reading and this is an housing estate. How is this so called company still going on. This is awful. There's women out there spending money on prams that dint exist or just not what they are on the website. I emailed them to say about this and the support email said it isn't recognised how convenient. So here I am writing on trust pilot and I hope the business gets liquidated and reported.
27 February 2025
Unprompted review
Awesome!!
Bello Babies’ collection is truly stunning 🤩. Beautiful prams and accessories! Very happy with the service! ⭐️
1 September 2024
Unprompted review
No customer service
No customer service, seems to be spam...I will definitely report them after the shipping period ends...
22 August 2024
Unprompted review
Reply from Bello Babies
Dear Reviewer and Trustpilot Community,
Thank you for bringing your concerns to our attention. We take all feedback seriously as we strive to maintain the highest standards of customer satisfaction.
After thoroughly investigating the matter, we attempted to identify the author of this review. Unfortunately, despite our best efforts, we were unable to locate any record or transaction that matches the details provided. We also reached out to Trustpilot for assistance in this matter, but regrettably, we could not obtain any further information to help us resolve this issue.
We want to assure our customers that transparency and integrity are core values of our business. We are always here to address genuine concerns and encourage any customer experiencing an issue to contact us directly so we can assist them promptly.
We appreciate your understanding and continued support. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
Thank you,
Bello Babies Team
My friend odered a pram paid quite…
My friend odered a pram paid quite expensive, received the parcel it was damaged contacted them provided pictures, waited couple weeks, came back to us saying that they will send a new part out, its been few months ongoing now and last i heard from them was 15th of May she already had a baby and on the last contact with them they blocked her on social media. Very disappointed with they’re response about the entire situation wouldn’t recommend it.
4 July 2024
Unprompted review
Reply from Bello Babies
Dear Reviewer and Trustpilot Community,
Thank you for bringing your concerns to our attention. We take all feedback seriously as we strive to maintain the highest standards of customer satisfaction.
After thoroughly investigating the matter, we attempted to identify the author of this review. Unfortunately, despite our best efforts, we were unable to locate any record or transaction that matches the details provided. We also reached out to Trustpilot for assistance in this matter, but regrettably, we could not obtain any further information to help us resolve this issue.
We want to assure our customers that transparency and integrity are core values of our business. We are always here to address genuine concerns and encourage any customer experiencing an issue to contact us directly so we can assist them promptly.
We appreciate your understanding and continued support. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
Thank you,
Bello Babies Team
My friend bought a pram and it came…
My friend bought a pram and it came faulty, contacted customer support they said they are going to replace it, eventually started ignoring emails, which came to you blocking her on facebook page. Very disapointed, and wont recomend it to buy it from here. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
1 July 2024
Unprompted review
Reply from Bello Babies
Dear Reviewer and Trustpilot Community,
Thank you for bringing your concerns to our attention. We take all feedback seriously as we strive to maintain the highest standards of customer satisfaction.
After thoroughly investigating the matter, we attempted to identify the author of this review. Unfortunately, despite our best efforts, we were unable to locate any record or transaction that matches the details provided. We also reached out to Trustpilot for assistance in this matter, but regrettably, we could not obtain any further information to help us resolve this issue.
We want to assure our customers that transparency and integrity are core values of our business. We are always here to address genuine concerns and encourage any customer experiencing an issue to contact us directly so we can assist them promptly.
We appreciate your understanding and continued support. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
Thank you,
Bello Babies Team
This was always my first choice
This was always my first choice of pushchair! I ordered it but then didn’t get an update so had to contact Bello babies which to be honest was abit of a ball ache as the contact number no1 answers and the webchat is the same so then I came on here and looked at the reviews which then, made me really disheartened as they wasn’t good reviews, but I emailed support and they emailed me back within sufficient time and kept to there word of when it was being dispatched and and when I would receive tracking info then I received the pushchair and omg I am actually in love and it looks even better than the pics I just think they need to update there timeframe of when the pushchair would come and maybe be a bit more on it with there customer reply’s other than that can’t complain!
15 May 2024
Unprompted review
Reply from Bello Babies
Thank you for your feedback! We're thrilled to hear that you love the pushchair and that it exceeded your expectations. We apologize for the initial communication issues and any inconvenience they caused. Your comments about improving our contact response times and updating delivery timeframes are invaluable, and we will definitely work on enhancing these aspects of our service. We're glad everything worked out in the end, and we hope you and your little one enjoy the new pushchair! 🌟👶🚼
ISOFIX
I’ve ordered the isofix for the car seat almost a month ago and no updates with what’s happening.
Responded once saying it takes up to 7 days to process the order… and nothing.
My due date is next month, what a great way to stress people out even more than they have to.
I have no idea what other isofix i can use for the 3-1 pram.
18 April 2024
Unprompted review
Reply from Bello Babies
Dear Reviewer and Trustpilot Community,
Thank you for bringing your concerns to our attention. We take all feedback seriously as we strive to maintain the highest standards of customer satisfaction.
After thoroughly investigating the matter, we attempted to identify the author of this review. Unfortunately, despite our best efforts, we were unable to locate any record or transaction that matches the details provided. We also reached out to Trustpilot for assistance in this matter, but regrettably, we could not obtain any further information to help us resolve this issue.
We want to assure our customers that transparency and integrity are core values of our business. We are always here to address genuine concerns and encourage any customer experiencing an issue to contact us directly so we can assist them promptly.
We appreciate your understanding and continued support. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
Thank you,
Bello Babies Team
Avoid this shambles of a company
Have tried several times to make a complaint about the pram I have received as it is a pile of ŕubbish. Bello babies have kindly blocked me for writing an honest review on Facebook of their product and will not reply to my emails. They don't even deserve the 1 star I wish I had seen these reviews before I ordered from them I would never of bothered.
30 July 2023
Unprompted review
Bello Babies does not deserve even 1 star.
Bello Babies does not deserve even one star. I have been waiting for two months to deliver two items. After the first month of waiting, obviously no notification from them that they are delaying the order, I write to them and ask how much more time they need to ship this order, which contains some trivial accessories, to which I receive an answer that in the following week I am waiting for it to be delivered. Well, after another month of waiting, neither the delivery order nor any notification about the delay. Today I asked for a refund, with such services, I don't need anything anymore.
Later edit:
Bello Babies response shows lack of ownership and responsibility. It would have been more correct to accept that the mistake is yours, and that the problem is not an invented one. By denying the case you are showing disrespect to me as a former client. And no, you don't care, even after I got the money back, through the bank, you didn't contact me.
27 February 2024
Unprompted review
Reply from Bello Babies
Dear Reviewer and Trustpilot Community,
Thank you for bringing your concerns to our attention. We take all feedback seriously as we strive to maintain the highest standards of customer satisfaction.
After thoroughly investigating the matter, we attempted to identify the author of this review. Unfortunately, despite our best efforts, we were unable to locate any record or transaction that matches the details provided. We also reached out to Trustpilot for assistance in this matter, but regrettably, we could not obtain any further information to help us resolve this issue.
We want to assure our customers that transparency and integrity are core values of our business. We are always here to address genuine concerns and encourage any customer experiencing an issue to contact us directly so we can assist them promptly.
We appreciate your understanding and continued support. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
Thank you,
Bello Babies Team
Thumbs up for Bello Babies 3-in-1 pram
Thumbs up for Bello Babies 3-in-1 pram! Simple design, versatile functions, and it's been a lifesaver for our family outings. A few tweaks would make it flawless!
30 December 2023
Unprompted review
Orion stroller 3in1
Orion stroller 3in1
Pram I purchased arrived faulty. One of the magnets attaching the cover to the carrycot wasn’t holding properly/ could be easily opened by the wind. I messaged the seller with the video as a proof, requesting a replacement and was told that the seller is pleased to confirm the magnet is fully functional!!
Requested a refund as I’m not happy to accept the faulty item and was told I need to pay for the return myself. Absolutely terrible customer service, terrible company. In a dispute now fighting to get my money back.
And a word of advice if you are buying the Orion caramel pram it does not come with a zippable basket as shown on the website but with a plastic clip- false advertisement at it best. Seller obviously doesn’t see any issues with that.
19 December 2023
Unprompted review
Reply from Bello Babies
We regret to hear about the inconvenience you've experienced with your purchase. Upon thorough investigation, we found that the pram you received was fully functional and without any damage. We take product quality seriously, and our team ensures that each item meets our standards before shipment.
Regarding the issue you mentioned with the magnet on the cover, our records indicate that the product was thoroughly inspected, and the magnet was confirmed to be fully functional. We understand that you raised a dispute to resolve the matter, but unfortunately, it was resolved in our favor of the initial assessment confirming the product's functionality.
Regarding the zippable basket, we would like to clarify that the product description and images on our website are regularly updated to provide accurate information to our customers. If there was any discrepancy, we sincerely apologize for the confusion caused.
In regards to the return policy, we appreciate your understanding that, as mentioned in our terms and conditions, return shipping costs are the responsibility of the customer. We strive to ensure transparency in our policies to avoid any misunderstandings.
We understand that your experience has left you dissatisfied, and we sincerely apologize for any frustration caused. Our customer service team remains available to address any further concerns or queries you may have. We value our customers and their feedback, and we are committed to continuously improving our services.
The customer service is terrible and…
The customer service is terrible and the promises are not completed . I ordered a Futuro Stroller 3 in 1 Travel System which costed me 849 pounds and a Avionaut Isofix base for 139 pounds. The policy of the company promise 5 days for my order to be dispatched and send. But it was a second week without any notification and actions. And also they do not respond to the emails! I haven’t got any feedback and i am very upset because the pram is a expensive one.
I am going to wait for the and of the week and if it still nothing i will take a legal actions.
20 October 2023
Unprompted review
Reply from Bello Babies
We apologize for the inconvenience you've faced with your recent order. We understand your frustration and sincerely regret any delay in dispatching your Futuro Stroller 3 in 1 Travel System and Avionaut Isofix base.
Our commitment to excellent customer service is paramount, and we regret if our response time fell short of your expectations. Upon reviewing your order, it seems that the delay was due to unforeseen logistical challenges. It's essential to note that, while our policy outlines an estimated dispatch time of up to 5 business days, delivery times can extend beyond this period, particularly during peak seasons or unexpected circumstances.
We acknowledge the importance of a timely delivery, especially for high-value items like the Futuro Stroller. Please be assured that we are actively working to expedite the dispatch of your order. We understand the frustration caused by this delay and appreciate your patience.
It's important to clarify that our delivery timeframe doesn't necessarily take 5 days but can extend up to 14 business days. We value your business and are dedicated to ensuring you receive your order promptly and in satisfactory condition.
If you have any further concerns or need additional information, please don't hesitate to contact our customer service team directly. We apologize for any inconvenience this delay may have caused and appreciate your understanding as we work diligently to resolve this matter.
Avoid this company!!
Very bad experience!Bought a pram in June and 3 weeks later still nothing,no answears for call,few answears for emails.I was told the pram already sended out but no trucking nr provided,they sended me after that when I was asking for refund.When courier came I didn t took the pram as I was asking for refund so I left with no pram and no money back..Now trying to sorted out with bank and taking legal actions..Better to avoid this company!
16 June 2023
Reply from Bello Babies
We apologize for the inconvenience you've experienced, and we understand your frustration. Upon investigating your order, we can confirm that the pram was indeed dispatched and delivered as per our records. It appears there might be a miscommunication or oversight regarding the tracking number.
We regret any confusion caused during this process and acknowledge the importance of clear and timely communication. We are actively working to improve our customer service procedures to prevent such issues in the future.
We understand that this has been a challenging experience for you, and we appreciate your patience as we work to resolve any remaining concerns. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact our customer service team directly.
Once again, we apologize for any inconvenience caused, and we are committed to ensuring that your concerns are addressed promptly.
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