I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
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See what reviewers are saying
easy to order online. Chat online easy to use. I placed an order for two items about an hour ago and need to replace one item for another item in another size. Chat online responded immediately let... See more
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It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞 I love the it... See more
Company details
Written by the company
Bellelily is a one-stop online shop featuring the latest in women's fashion, accessories, home decor and more. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of our customers. Our professional customer service team is always available to help you. If you have any questions, please feel free to contact us.
Contact info
United States
- service@bellelily.com
- bellelily.com
Poor Customer Service
1.3.24, Customer service has reached out several times to resolve this issue regarding my order. They have been responsive to my request and I'm looking forward to a complete resolution regarding my return. I will keep you posted.
Poor Customer Service. Received package late after the Thanksgiving holiday. Requested a return, it takes weeks before anyone replies to my emails. Still waiting to return my unopen package.
15 December 2023
Unprompted review
I love the different styles
I love the different styles. I find it very difficult to find nice sleeveless tops, they are usually very boring looking. You have a wonderful selection, I am very happy to have found your site. I have shared it with my friends and they are equally as happy as I am.
14 December 2023
Unprompted review
Wide variety of clothing great prices.
5 December 2023
Unprompted review
Easy to navigate
As per the purchase of my items, everything's was great, Great choice, a Lot of different style. It was easy to navigate. Can not give my review about my clothes yet since I didn't received them, just made my purchase today
But will do when I'll receive everything
3 December 2023
Unprompted review
No response from company to return an item
Ordered a top. It came defective. I sent several emails to see how to get a refund. And nothing. They won't respond. But funny how I keep getting their promotion emails. Won't ever order from them again!
9 November 2023
Unprompted review
Excellent bikinis
Excellent bikinis, I ordered one that was too small and Belle Lily, agreed straight away to send me free of charge a size M. Very happy with their service.
29 November 2023
Unprompted review
Trendy clothes at cheap price but colors could be off slightly
The clothes seem to he pretty trendy at a cheap price and sizes are mostly accurate...only had one so far that was smaller then normal. The lighting used for pictures sometimes doesn't show the correct colors of items...just my opinion. One shirt looked white in the picture but when arrived it looked like a dingy yellow.
16 November 2023
Unprompted review
Satisfied customer
I've purchased several items from Belle Lilly . I'm very pleased with their clothing and jewelry. Great quality for price.
28 November 2023
Unprompted review
Quick and easy transaction.
25 November 2023
Unprompted review
fraud
fraud! refuse to answer my email
or give refund, no phone number. clothes are made of garbage
16 November 2023
Unprompted review
Reply from Belle Lily
Hi, Diane Isles,
We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8
In order to protect the privacy of your personal information, we have sent you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
If you have any other questions, please reply directly to our customer service : service@bellelily.com.
Best regards!
Awesome shopping on the site
24 November 2023
Unprompted review
Very easy to navigate
Very easy to navigate. Hopefully quality is what pics show.
23 November 2023
Unprompted review
Easy, Efficient, High quality merchandise and SUPER LOW PRICES!!
User friendly website with much lower than expected prices, high quality merchandise,many options to save and even 24 hour shipping available on multiple items(still being offered today, the Monday 3 days before Thanksgiving🤯!)!! Highly recommend 😁
19 November 2023
Unprompted review
Great prices and true to size fits well
Great prices and true to size fits well
I love the product very pretty
13 November 2023
Unprompted review
Easy transaction and great prices!
19 November 2023
Unprompted review
I've shopped here before and I love the…
I've shopped here before and I love the quality and you can't beat the prices!!
19 November 2023
Unprompted review
Great fit great price
It was easy to order and the prices are good
Clothes are real pretty
17 November 2023
Unprompted review
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