Bell Reviews 12

Overpriced, long hours on phone with customer service, lack of personal, so all appointments must be scheduled 2 weeks ahead

They charged me for a service i never used. They give fake discounts that end up costing you more. Then they blame you for it.

I cancelled my internet and tv with Bell but was keeping my telephone. Since Bell has outsourced to India, Philippines, I was passed around 7 times to different departments, repeating myself each time about the problem since my telephone was no longer working. (about 1 1/2 hours later on a friend's telephone) I was finally told a tech would be sent. He was a nice person who was knowledgeable and intelligent, however the problem seemed to be with their customer service screwing up overseas. He explained to them that I had no phone, so they allowed him to connect their white fibre monitor. But they want to connect a cheaper model monitor (VOIP) to the internet that I am renting from another company. I rented from the other company in order to stream movies, not to use for a phone. In the process, they removed access to my Intercom. As well, they cancelled the order and assigned another phone number. I will not have phone service as of tomorrow unless I go to another phone provider and start using a cell phone, or sign up for VOip through a cheaper company. Since Bell has outsourced, there have been nothing but problems, they do not train the personnel in the countries that they outsource to.

Terrible company, stop harassing me, 3 to 4 phone calls per day wanting my business back. What kind of idiots won't stop calling and won't leave a message. Dummies! This is not the way to conduct business. Never going to bell again just because of that.

The worst service in cell, tv and internet that I've ever had. Certain places I don't have any data service at all, wasn't an issue with my previous service provider. Internet speeds are fine when it stays connected. Too many times I need to reset my router on an ongoing basis.

We have had terrible cell phone coverage since we moved into our new home in Newfoundland 12 months ago. Repeatedly dropping calls. We were told that repeaters would be installed last fall and a new cell tower would be put in by December 2023.
Today April 3rd 2023 we were informed we were in a low network coverage area and too many people were using the network!
There is no estimated time to fix this problem!
They have escalated and told us to wait 7 days before calling back. What are we waiting for? They don’t plan to fix it!!

I moved house 30 December - informed Bell a week or so before.
1. They said I would have to change my number.
2. I said OK and then it took them 5 weeks to change the number on their site.
3. They said a tech would come on the 30th to install internet modem.
4. Stayed home all that day, no one showed.
5. Next day I called to ask why no tech had come, they said they had no record of such an appointment.
6. a tech finally came a week later.
7. Net speed is so slow it's comparable to dial-up.
8. Called about this, agent said she'd fix it and would call the next day to make sure it was up to speed.
9. It wasn't - was even slower. She never called.
10. couldn't use my Visa card properly for 5 weeks, because Verified By Visa kept calling my old number.
11. Spent hours and hours and hours trying to rectify this.
12. Discovered last week Bell has been double-billing me, once for the new number, once for the old.
13. Called about this, agent said yes they owed me refund.
14. He escalated the call to finalize the refund.
15. At Escalation, the new agent said no refund could be made because I hadn't cancelled the old phone.
16. I explained that when I called about moving, the agent then told me I had to have a new number. He gave me one, and sent me a new sim card. He didn't say I should call to cancel the previous number.
17. Back at Escalation not only did the agent refuse my refund - he urged me to keep the old number because it had a good plan.
18. I asked why I'd want a number I hadn't used in over 2 months - he said, "You could sell it to a friend." I repeatedly asked to speak to a supervisor, he repeatedly ignored my request.
19. Called again today about the double billing - spent 40 minutes trying to explain to the agent what was going on. She finally got it - it's very complicated when you have two different Bell accounts, one for old number, one for new, two different account numbers, two different phone numbers.
20. She finally agreed I deserved a re-fund.
21. She said she would escalate the call to make sure this would happen, and put me on hold.
22. Escalate told her they would only pay for two-thirds of the double billing because I hadn't cancelled the old number.
23, My agent herself told me she thought this was entirely unethical, and said she would keep trying to find another agent to give me a fair deal.
24. I waited on hold another 64 minutes - all told, including my initial call, 103 minutes.
25. The agent never came back on the line. I hung up. Nothing was resolved. So Friday and Monday I spent more than three hours trying to solve the double-billing.
26. I've filed an official complaint with the Better Business Bureau of Canada; tomorrow doing the same with the CRTC and the CCTS.
27. Today I cancelled Bell Internet, tomorrow Bell Mobility.
28. I have never dealt with a company as confused, clueless, incompetent and uncaring as Bell Canada (and I deal regularly with Air Canada, so that's saying a lot).
29, What kind of company would force its client to spend three hours and counting to settle a dispute over double-billing that amounts to less than $100?
30. What kind of company has such contempt for its clientele that it can't be bothered to hire a sufficient number of agents so clients don't have to regularly spend 30 minutes on hold just waiting to speak with an actual person, and then another hour and forty minutes waiting for a resolution that never arrives?
31. we go to communications companies with the expectation that we will be able to communicate, and will pay out the nose to do so.
32. And then we discover Bell Canada hasn't a clue about how to communicate.
33. My first agent today wanted to call me at home but was unable to because of a system failure.
34. I was following all this on Bell.ca, and it too went down, several times, and wouldn't allow me to log back in.
35. I, like millions of other Bell Canada clients, am paying for a service I do not properly receive. We're all being royally screwed by a phone company that charged the highest mobility and internet rates in Europe and North America.
36. I'm writing this primarily to vent. I don't have any expectation that Bell Canada will ever improve, will ever hire sufficient staff, will ever cut wait times, will ever deal with its clients ethically and fairly. It is a totally corrupt instition, milking its clients in every way and on every day.

We have had a Bell account for approx. 3 years. we have been happy up until now as they are the fastest in Canada.
Recently our family all bought smart watches and realized that Bell has a long running problem (as they admitted) where they don't know how to connect the esim in your watch to your Bell account. This problem with our watches has been escalated 2 times and still no solution 2 weeks later. They sell the watches but don't know how to work with them. I'm astounded as watches have been around for YEARS. And if you have had the same problem with one or two people you'd think they would have learned from this.
Update: out watches still don't have active e sims, but we found out that the problem is that we have 2 active accounts under our name. Bell says it will get to it in the next week.

Amazing service