The worst ever customer support I've found
Upon a Macbook migration this company's "Get Backup Pro 3" stop working. Contacting the customer service was requested some logs, which I promptly supplied. that was lase 26th June. Since then and after a few more contacts no reply was supplied. Thus guys, if you want a backup software for your Mac just use Time Office, that besides working well it's for FREE !!
Reply from BeLight Software
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration caused.
You're absolutely right to expect a timely and helpful response, and we're genuinely sorry that your message slipped through the cracks. This was by no means intentional, and we deeply regret the delay in assisting you with Get Backup Pro after your MacBook migration.
We take your feedback seriously, and we’ve already reviewed and updated our internal processes to ensure that situations like this don’t happen again. Our support team is typically very responsive, and we’re truly sorry we let you down this time.
We’d love the opportunity to make things right. Your logs have been reviewed and the Support Specialist provided the answer. Your further messages will now be prioritized.
Thank you again for your feedback — it helps us improve.