Belibrand Reviews 12

Anyone buying clothes from these people must be aware that they are based in China and they do not refund - the clothes they sent me were counterfeit Ralph Lauren, I asked for my money back, they promised they would refund me if I sent the clothes back, that was three months ago and still no refund. I even had to pay for the return of the clothes back to China. Do not buy from these people they are terrible, dishonest and crooks.

Worst customer service , never buy anything from them .

Scam, never received my order, very difficult to get in touch with, I had to go through there website (contact supplier). They replied, but now 2 weeks later still no updates........ Just string me along 🤬

The product has been lost in delivery, and I requested a refund. I got the approval of the refund several times and I didn't get my money until now. Please check the emails below:

On Monday, June 2, 2025 at 10:09:22 PM GMT+9:30, Belibrand Support wrote:

Hi Tarek,

Thank you for reaching out again, and I sincerely apologize for the delay in processing your refund. I understand how important this matter is to you, and I appreciate your patience.

The refund should have been processed by now, and I will promptly check with our finance team to get an update on its status. I want to ensure that this is resolved for you as quickly as possible.

Please allow me a moment to gather the necessary information, and I will follow up with you shortly. Thank you for your understanding, and I appreciate your continued cooperation.

--

Warm Regards
Belibrand Support team

Tarek Shammaa wrote:

Hi Belibrand Support,

Until now the refund has not been processed.
Can you please advise when I should receive the refund as per the email below.

Company is scam - they either don’t post anything and ignore all contact or they send cheap looking counterfeit items

Scam scam don't buy

Bought something on this site on an instagram ad and thought it looked legit 3 weeks later haven’t even received it I lost 180$ for nothing and there’s another one on instagram called vestre fashion that seems to be fake too.

Products they sent me are fake. No communication from customer service despite sending two emails. Avoid

The pajamas they are advertising as Ralph Lauren on Instagram are clearly counterfeit. There is no label on the garment, no brand name, only a logo that resembles the original.

Took ages to arrive and assumed I had been scammed but eventually turned up and very happy

This is a scam, they take your money but don;t ship the goods. They've been reported

Scam. I was suspicious about this company then, on their website they have put trust pilot logo and call out with 4.5 stars and 375 reviews... clearly not