This is the worst furniture purchase experience I've ever had to deal with. First of all not communication to keep you updated on your purchase. Its impossible to get someone on the phone, if they d... See more
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It’s very annoying to have your sales people be stalking and not allowing us to look around the store comfortably. I asked Ms Berta to allow me time to look at the furniture that I would call her when... See more
I had such an amazing experience!! I purchased a whole bedroom set, dining set and a vanity set as well and everything came perfect now my house is filled with brand new furniture. Also the customer s... See more
Easy online purchase. However, when picking up the order the two male employees did not know how to properly load my boxed product into my car. They first placed it in a way which would have obstructe... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself. How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference. Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family. Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.
Contact info
PO Box 5809, 77491, Katy, United States
- 8323588899
- info@belfurniture.com
- belfurniture.com
2.9
Average
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I had a bad experience
I had a bad experience, I wasn't told my items were out of stock not one but twice but at same time was charged. I at least Should've been informed about my items not being in stock before being charged. IM VERY UPSET AND DISAPPOINTED
17 July 2024
Everything was awesome so far a the…
Everything was awesome so far a the customer service and sales associate. They only negative aspect was that upon delivery of our sofa’s, pieces were missing off of the end of the Sofa and love seat. The delivery guy’s were even awesome. I guess the warehouse didn’t pay close attention to all the parts not being boxed.
17 July 2024
You and your company treated me like a…
You and your company treated me like a real human being and did everything too solve my problem and made sure I was treated fairly and professionally.
17 July 2024
NEVER AGAIN!!…
Waited for a long time to get bed and mattress shipped and never did. I had to call customer service only to tell me that items were discontinued and I would have to wait to get refund approved I never got an email or call to let me know that they were no longer available but still seem to show that they are available online for purchase. I never should have ordered again I had waited a couple months prior for a dining set and I had to constantly call customer service asking what the deal was only to keep being told it was never marked ship of it was out of stock until it finally got shipped after 2 months of waiting.
2 July 2024
Was not informed upon purchase that…
Was not informed upon purchase that delivery would take up to 14 days or not merchandise was not available “for pick up” again until 7-14 days super misleading and we’re here on day 10 and still not even a confirmation update
13 July 2024
HORRIBLE EXPERIENCE !!!
HORRIBLE EXPERIENCE !!!! My side tables, chest, and vanity wasn’t delivered with my other items. I was NOTnotified that these items would NOT be delivered with my other items. The mirrored that came with my dresser was cracked in the corners so I had to send it back with the delivery drivers. When I called the online order customer service the lady at extension 105 had no clue on why my items were not delivered.
9 July 2024
The customer service lady I spoke with…
The customer service lady I spoke with was rude but im happy with my purchase.
20 July 2024
The delivery was a few days after…Delivery in timely manner.
The delivery was a few days after online purchase. They were quick and courteous.
16 July 2024
I didn’t get all of my items and nobody…
I didn’t get all of my items and nobody is answering.
10 July 2024
They have horrible customer service
They have horrible customer service. We bought our couch set online and it said someone would contact us within 48 hrs for delivery information. 48 hours passed and not a peep except for an email to review my experience. I emailed them in reply to my order inquiring about contact. No response. The next day, I called the 832 number they have on their website. It was after hours as I had given them another full day to contact me, so I left a message asking for someone to contact me. I still have yet to receive ANY correspondence, so decided to go back to this email asking about my experience because maybe you have to complain for them to want to talk to you about your order?
15 July 2024
Perfect Color for our living room!
We've been searching for the perfect sofa to match our lounge room aesthetic. Bell furniture sure did deliver in that!
10 July 2024
Extremely inaccurate website
Extremely inaccurate website - Out of stock items are not taken off the website. Online chat service is a joke! No live agent is ever available to chat, even if you wait for hours.
Orders confirmations and cancellations are not received in a timely manner.
15 July 2024
Works better than expected
Simple, fast, and easy to navigate.
Very wide selection and I was able to narrow down to exactly what I wanted.
15 July 2024
Shipping too long for “ in stock “…
Shipping too long for “ in stock “ item. Store has item on hand, but when buying online, it has to ship from warehouse that is 3 hours away. Shouldn’t take 10 days to ship, but still waiting. There’s no reason to not release item if it’s here locally and in-store pickup shouldn’t take this long if the warehouse is close by. Should have released it from the local store and shipped a replacement for the store stock. Next time buy from the store or buy somewhere else. Emails say to wait 2 weeks before reaching out for an update.
4 July 2024
Still waiting
Been 2 weeks still don't have my order, nor do I have an ETA and no one knows when I will receive it. Only thing they know is that the order is there
5 July 2024
Great service and very helpful!
5 July 2024
I love my choice with the two recliners…
I love my choice with the two recliners on the end and the middle. The color scheme is great too The only draw back is the wait time for delivery
5 July 2024
Delivery was on time and the delivery…
Delivery was on time and the delivery drivers worked hard assembly everything.
3 July 2024
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