Belfast International Airport Reviews 251

Went to the Aspire lounge to be told we could only have 2 drinks and not unrestricted as previously. Food selection was very limited as usual and the host had little or no personality as we have come to expect.
By comparison we went to a lounge in Gatwick, the host was very pleasant, food selection excellent and no drink restrictions.
I understand people should not over indulge in alcohol when flying but 2 drinks is a joke. Thank goodness we have Priority passes as £37 each is a rip off like everything else in Belfast International airport. Must be fantastic to be able to charge outrageous prices when you have a captive audience. Not to mention that drop off is now £3 compared to £1 previously and I believe going up to £4.

50 mins to get through security, Saturday morning only 2 scanners running, rest sitting idol as que backed up to entrance. Profit before service at its worst. Pay for more staff!

A poor airport that lets down Northern Ireland. Security slow (only one baggage lane open). The Causeway business Lounge is small with two drink limit and very limited food options. - do not pay for it. Look to George Best Belfast City Airport as to how to do a business lounge. Baggage collection in the past has been very slow.

Drop off charges are simple, 0 - 10 mins = £3, 10 - 20 mins = £5, I dropped my wife off today and started the timer on my phone when I went through the entry barrier, when I got to the exit barrier I was at 6 mins, I deposited 3 pound coins and the barrier did not lift. With a frustrated tailback behind me honking at me and with no response from the "customer service" button, I threw another £2 in the machine and pressed the service button again, the barrier then opened. This is a complete scam and I would encourage any others to post their experience, I am happy to pay the fees, but not to be ripped off.... next time I am going through the barrier....

Yet again we have found ourselves at the mercy of the incompetence of this airport's management! Expecting big improvements after their major extension and refurbishment it took a full hour to get through security - only 2 of 6 belts were open. The plane was loaded and ready to depart well ahead of time but the pilot announced that we were in a queue to be deiced! They only have 2 deicing rigs so we're 5th in the queue, it takes 30 minutes per plane but at the moment they've run out of deicing fluid! Northern Ireland has had a yellow weather warning for snow and ice for the past week!!! It's now 12.00 and we're still sitting on the plane which was meant to depart at 9.20

5 🌟 🌟 🌟 🌟🌟 FOR MARTINA MILLAR THE CLEANING LADY, WHOS DONE A GREAT JOB WITH THE STAIRS AT GATE 10/BELFAST INTERNATIONAL.
I WAS BOARDING AT GATE 10/BELFAST INTERNATIONAL, WHEN I OPENED THE DOOR GATE THE SMELL AND CLEANING WAS..WOW. NEVER SEEN OR SMELLED FRESH AIR LIKE THIS BEFORE.
SUCH A HARD WORKING LADY, GOOD EXAMPLE TO FOLLOW. THANK YOU TO ALL THE HARD WORKING COLLEAGUES OF MARTINA.
MUCH APPRECIATED FROM
IULIANA POPA/GROWND CREW BELFAST INTERNATIONAL 😊💯🙏❤️

That’s twice I’ve gone there in plenty of time only to join unbelievable long queues for security. Two lanes open while others lie idle and passengers anxious about missing flights. If I can travel from another airport I will.

We hired a Vauxhall Zafira 7 seater car for a week in August . I am 82 and i was born in Ballymena but now live in England and we had decided this was going to be our last trip to see Relatives , My wife is disabled and as we have a Zafira as our own car at home we knew we would get Three suitcases and hand baggage in the rear of the car . There was only 4 of us travelling so the 2 rear seats could be folded down . When we went to pick up the Car i was as asked why i wanted a 7 Seater for only four of us and was told by Ronan that they did not have any 7 seaters and all they had was a Ford Kuga . We had no choice but to accept it . I had paid £ 739 for a Premium Car , i know you don't always get the same car that you booked but the difference in price is between £300-£400 . I put in a complaint on the 23 August and was told someone would get back to me by the 17 Sept ,it might be before or it might be after as it is now November and i have heard nothing back . This is a terrible way to do business .

Staff rude, freezing cold in winter no heating - airport was closed 10pm to 5am (not indicated anywhere)

Security is an absolute joke! Give yourself plenty of time or you will miss your flight!

For the first time ever I had to take two elderly people with me and had to use assistance. It was brilliant and even the people who pushed the chairs were absolutely lovely. I cannot fault the service so definitely recommend it to anyone who needs help.
Thank you so much.

If I could give no stars I would….staff in security are the rudest and most ignorant people, who should not be working within any job involving the public !!! Waiting on our trays while the machines had broke down and their attitude was disgusting !!! ‘It will be through when it’s through’ was the response, would fly from Belfast City Airport whenever possible, much nicer staff !!! Must say lady from EasyJet was so helpful

Huge queues, poorly managed and clearly incredibly disorganised with disaffected workers and very slow systems. But worst of all by far were the security staff. Nowhere to be seen at first then when asked for help they advocated one thing then screamed at passengers for doing precisely what they said. Bullying and aggressive in the extreme. They then colluded to deliberately hold up people who were running late and actually took pleasure in it. One even looked at his watch smiling until the time the person said their flight was closing actually closed. They also said that the scanner hadn’t scanned something and that the whole thing had to start at the beginning again. One poor woman was just out of a hospital visit with a family member and was clearly distraught. There was also a very definite racist element with appalling treatment of people of colour. What a shame that this is the last impression for people leaving Northern Ireland. Northern Ireland should be wanting to encourage business and tourism and make travel smooth and straightforward as possible.Shame on them for inhumane and abusive behaviour with none of the characteristic kindness and humanity that NI is renown for. I will be sure never to fly there again (which is a shame because the Hertz rental team are lovely and EasyJet were also very good). What a national disgrace. And I see from previous review that I am certainly not the only one with this view.

Every year same old problems. You would think they would sort it out. Stand for an hour waiting on luggage. Unbelievable

it just seems that no matter how many complaints are raised the standards still remain so poor. Waited again for luggage to come off flight yesterday - it took over 50 minutes in the middle of the day. No staff about to provide support or explanation. Passengers who required special assistance left sitting all that time in wheelchairs - disgraceful. Is anyone in management listening and doing anything or is it only about the money generated from overpriced fares, car parking and retail outlets

Airport security are worst I’ve experienced in any airport, didn’t explain took my shoes and left me standing on a black mat waiting for over five minutes before someone came to do a scan of my body and feet. Over the top, obnoxious and rude. Never again will I use this airport!

We landed at 1.30am on Sunday morning. It took 10 minutes to get through passport control, which wasn't too bad. The worst bit was it then took ONE HOUR for the baggage to come a matter of feet from the plane to baggage reclaim and another half hour of starting and stopping before we actually got our cases. Also this was after we were changed from one conveyor belt to another and there was only one flight landed in front of us! We did not arrive at our car at McCauslands until 3.30am - 2 hours is totally unacceptable! Definitely not an international airport!

Security absolutely shocking
Staff aggressive and rude
Disorganised mess
Woefully slow
Passengers cutting que

We had done prepaid parking for our trip to Paris as we were only going for 3 nights I advised my husband that we should do short term parking?? Right? Wrong we entered the car park with no problem but when we went to exit we got a staggering ask for £140 stg!! We nearly dropped. Rang the bell for assistance and here’s where it all went surreal we got berated by a staff member who called us ignorant and said we were basically stupid!! We got a further lecture on our ignorance leading us to the situation now!! He did have the authority to let us go this time, but if he did let us out we were not to make the same ignorant mistake again!! We did get out holding our temper and tongues until the barrier left but such a rude obnoxious staff member i hope he doesn’t remain in the position for long!!

We requested special assistance