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Rated 4 out of 5 stars

Easy ordering. Easy link for my insurance coverage. Timely shipping. Overall, I received what I ordered. Only drawback was that my previous supplier offered an option with single vision lenses as "for... See more

Rated 5 out of 5 stars

Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of their frames have the virtual try on feature , al... See more

Rated 5 out of 5 stars

Online shopping was easy. I had a few very technical questions and they were answered in a couple of hours with the email help desk. I didn't feel like they nickel-and-dimed me with 1,000 options... See more

Rated 4 out of 5 stars

The virtual wearing of glasses does not deviate from the original eyeglass. That was great. The 4 star is for not having more options in terms of choosing different lens brand for eyeglass. Had I been... See more

Company details

  1. Eye Care Center
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Befitting offers premium designer prescription eyeglasses. Enjoy our wide collection of eyeglasses of all sizes, shapes and colors!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Product delivered as specified

Product delivered as specified. Customer service is outstanding, they address all needs with expedience and ensure quality is priority. This is our third pair of eyeware and we are completely satisfied!

17 June 2024
Unprompted review
Rated 2 out of 5 stars

Great staff. Poor business model

the staff and techs are great: cordial, welcoming and kind. However, this business model is lacking compared to in-office visits. Parts of the eye exam can not be done remotely and require a skilled professional to observe and test. In those instances, Befitting refers patients to an in-person eye doctor which means an additional cost ($ and time) for the patient. Further, when/if there is a problem with the glasses, the load is on the patient to retest and address. Meanwhile, a single visit to a physical eye-doc could take care of it all.
Befitting is great if there are no hitches with your exam or glasses. Otherwise, it is a waste of time and $. Wish it weren't.

30 April 2024
Unprompted review
Befitting logo

Reply from Befitting

Hi Wish,

Thank you for your feedback and the opportunity to address any potential gaps in our service. We regret that you didn't have the experience we aim for and hope to provide.

As an online optical retailer, we are proud to have a skilled team to assess each order and prescription.

Although our staff is trained to foresee any potential issues and reach out to our customers to extend support, there are scenarios that a physical office and optician can better serve.

Of course, we are continually working to merge technology to increase the ease of online shopping and the care a prescription eyewear order requires.

If there is anything we can look into or support you with, we are always more than happy to help.

Wishing you a fun and festive summer!

The Befitting Team

Rated 5 out of 5 stars

Excellent customer service …

The glasses I originally chose were too large for my prescription, Befitting suggested a smaller size pair of glasses to fit my prescription, gave alternate options to choose from and it worked out perfect. Their attention to detail and the time they took to review my order before processing made sure the glasses I received were the right size and fit to my prescription. This is the second pair I have ordered from Befitting and both times the experience has been perfect.

10 June 2024
Unprompted review
Rated 4 out of 5 stars

First online purchase of eyeglasses

The ease of the site and communication from reps. This was my first experience buying eyeglasses online. Receiving my order quickly in a well protected package. I would recommend befitting to anyone in the market for buying eyeglasses.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

First time to order on line.

First time to order on line. Nervous about getting correct fit. They arrived in a timely manner and fit very nicely. Had to get the nose piece adjusted but otherwise, was satisfied.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

I love my products!

I love my products!! My first pair are clear RX glasses and my second pair are Rayban RX shades! Both look great, but most importantly my vision is sharp! I also spoke with a representative (don’t recall her name) and she was very knowledgeable, patient, and kind! Even though I do not need any more glasses, I am ready to purchase more!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

My order was fulfilled faster than promised, which was great because these glasses were needed to replace a pair that was barely wearable. Nice job!

5 June 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

Love my new Prescription Glasses! Such great service and received my glasses quickly! Thanks so much and I will be seeing 👓 you again in the future.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Discounts are great, aren’t they?!

I think better access to use health insurance is great! Befitting Eyewear in network open for so many providers. And amongst in network retailers, I was hooked after buying their ongoing promotions for thirty percent off plus free shipping. There are so many brand name collections with at least a couple to choose from for all sorts of face shapes and sizes. So, I wasn’t going anywhere near the competitors that didn’t have great selections. Besides suspecting my experience is yet another scheme to manifest the cosmic battle with Italian eyewear monopoly, I am excited to try the second pair for thirty percent off!

15 June 2024
Unprompted review
Rated 4 out of 5 stars

Needs more decription

Got the glasses, went through insuranse. Only complaint it the shape of the lens was not fully detailed in the photos so I may have picked a different pair. Still great though.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service that I've ever…

Best customer service that I've ever experienced. My last order was lost in the mail, Befitting expedited a replace pair that I received in a few days. The pair I received, after wearing them for a few weeks, developed a crack at the top of one of the lenses. I emailed customer service with a photo of the lens and once again I had a new pair delivered in a few days.
All previous orders were perfect, frames and lenses were excellent.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

So stretch out

Was so excited for new glasses and sunglasses. Both pairs came in, so stretch out they can’t be reformed and looks like I am stuck with them. Not very happy. Since recommend by my insurance I’ll make sure I let them know as well.

3 June 2024
Unprompted review
Befitting logo

Reply from Befitting

Hi Shan,

I'm so sorry to hear about the trouble with your new glasses and sunglasses. We regret that your anticipation turned into frustration so allow us to get this sorted for you. We would never want to leave you stuck with something you're not happy with, and I assure you that we are taking care of this.

Our Customer Care team has already acknowledged the issue and is actively working on getting your replacement order sorted out. We'll make sure the new pairs fit perfectly and meet your expectations. One of our Customer Care representatives will be reaching out to you shortly to confirm the details and provide any additional assistance you might need. In the meantime, please rest assured that we're on it and you will have your new glasses soon.

Thank you for bringing this to our attention, and we appreciate your patience as we get this resolved for you.

Take Care, Befitting

Rated 5 out of 5 stars

Name brand glasses for less than name brand price…

I ordered a pair of glasses they told me it could take up to 15 days for me to receive them. Well I received them within 7 days. The price I paid for a fossil pair of glasses was less than half of what I would have paid somewhere else. Very friendly, very open communication and resolving any issues. I will be ordering from them again.

29 April 2024
Unprompted review

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