BEE - The Smart Heating Merchant Reviews 33

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I’ve used BEE for a few years now and the service is always great. I am based near London but the other day I had a job in Aberdeen. I thought I had everything I needed but ended up short of just one... See more

Rated 5 out of 5 stars

A very knowledgable company with all the plumbing supplies you could possibly want . Can’t recommend this company enough !

Rated 5 out of 5 stars

Support in ordering solar thermal components was first class, both professional and friendly for what can be quite a complex product sector. Documentation and follow-up was very prompt. I would recomm... See more

Rated 4 out of 5 stars

Good products and good turn around, would have given 5 stars had the delivery cost been reasonable

Company details

  1. Heating Equipment Supplier

Written by the company

The BEE - The Smart Heating Merchant offers a unique collection of products for the heating and renewable energy industry. High-quality products from a wide range of manufacturers offered with technical support and after-sales service make the BEE Trade Buying Group the SMART solution for your heating supplies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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Rated 5 out of 5 stars

Fast delivery

I’ve used BEE for a few years now and the service is always great. I am based near London but the other day I had a job in Aberdeen. I thought I had everything I needed but ended up short of just one fitting. Couldn’t find any locally so went to BEE who were able to get the fitting to me the very next day.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

First class

Support in ordering solar thermal components was first class, both professional and friendly for what can be quite a complex product sector. Documentation and follow-up was very prompt. I would recommend BEE

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Bee was very help full

Bee was very help full
Next day delivery
Of course we all would like to pay
Less
Good sevice

12 November 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Many thanks Nick, very much appreciated

Rated 5 out of 5 stars

Quality product

Quality product. Efficient service.

31 October 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Thank you for your custom and the great review!

Rated 5 out of 5 stars

Great communication

Great communication, any questions I had were answered no problem, arranged delivery of the boiler within 3 days of my order.

19 June 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Hi Paul, Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that our communication was clear and helpful, and that we were able to answer all your questions. We pride ourselves on providing excellent customer service, so it's wonderful to know we achieved that for you.

We're also delighted that we could arrange such a speedy delivery for your new boiler – getting it installed within 3 days of your order must have been a relief! We hope you're enjoying its warmth and efficiency.

Thank you again for choosing us. We hope you'll continue to recommend our services to others!

Rated 5 out of 5 stars

Excellent company

Excellent company, on the ball
Beat merchant to deal with

30 May 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Thank you for your positive feedback! We’re thrilled to hear that you had an excellent experience with our company. Our BEE team is dedicated to being on the ball and providing top-notch service. If you have any further questions or need assistance, feel free to reach out. We appreciate your business! 🌟🙌

Rated 5 out of 5 stars

order very smooth

order very smooth, very pleased

13 May 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

We're delighted to hear that your order went smoothly! Your satisfaction is our top priority, and we're pleased to have met your expectations. If you need any further assistance or have additional orders, feel free to reach out. Thank you for choosing us! 🌟😊

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, great knowledge.

9 May 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Hi Lee, thank you so much for the wonderful review. We are delighted to count you as our customer.

Rated 5 out of 5 stars

Great company very knowledgeable with a…

Great company very knowledgeable with a great backup that knows their products inside out.

1 May 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Thank you for your positive feedback! We take pride in our knowledgeable team, and we're thrilled to know that our expertise and product understanding have made a positive impact. If you have any more questions or need assistance, feel free to reach out. We appreciate your support! 🌟😊

Rated 5 out of 5 stars

Fast delivery and great technical…

Fast delivery and great technical advice before purchasing

10 April 2024
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Hi David, Thank you for your positive feedback! We’re thrilled that our delivery was prompt and that our technical advice helped you make an informed purchase. We appreciate your trust in us!

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Sheldon

14 December 2023
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Thank you for your kind feedback! We greatly appreciate your recognition of Sheldon’s excellent customer service. Our team takes pride in delivering top-notch assistance to our valued customers. If you have any further needs or questions, feel free to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Beyond expectation

Knowledgeability and courtesy call to ensure suitability of product.

11 December 2023
BEE - The Smart Heating Merchant logo

Reply from BEE - The Smart Heating Merchant

Thanks for sharing your experience with us. Glad you enjoyed your purchase.

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