Beeline Taxis Reviews 27

Great service. Easy advance booking system, the fares were less than originally quoted and drivers arrived in time. They even moved our return booking forward at very short notice and it was Saturday evening!

Avoid this taxi service. The staff on the phone are incredibly rude and unprofessional. They confused us with someone at a different address and then flat-out refused to take us to our actual destination. Extremely poor customer service don't waste your time.

tried to book a taxi and they sent it to the wrong address when i rang them back to tell them they booked it to the wrong address the woman got rude in the phone saying i said it wrong

Unreliable. 3rd booking in a row the driver hasn’t shown up. Luckily a new taxi form has opened in sevenoaks

Absolutely horrible service phoned, and the operator on the phone was completely rude and hung up on me three times each time me phoning to figure out how long it was gonna take and by the end of it had to phone a different cab company absolutely horrible service

I have been using Beeline for a long time, regularly booking taxis for myself and others sending them a significant amount of business. Unfortunately, my recent experience was extremely disappointing. When I called to arrange a taxi for a guest, the person on the phone was shockingly rude and dismissive, referred to me as ‘mate’ - may I add in an incredibly rude and aggressive tone. I then was hung up on and the ‘manager’ on the end of the phone gave me no chance.

As a business that relies heavily on reliable and courteous service providers, this kind of behaviour is unacceptable. From business to business we deserve respect and professionalism. This is from someone that support Beeline with ongoing work. In the past we have used beeline taxis and relied on them, gave nothing but good feedback to our guests. We will no longer be using beeline taxis as a company after the way I was spoken by today, supposedly by the “assistant manager” . Shocking behaviour.

Do not use this co they are liars and do not turn up to meet you only when it suits them not when you arrive . Their card and drivers are filthy from Liz. Caplan

If I remember correctly albeit I can never be sure of that, I have written a review previously. If I did I am sure that it would
have been a positive one quite simply because the Beeline service is, every day, a very positive one, THANKYOU BEELINE !

Booked for pickup from Hurst Green on Friday night. I Never received call from them to notify pickup. Poor. Did not turn up. Unreliable. Would not recommend. Instead, will use Oxted station cars, who simply called for pickup as requested

Very misleading pricing. They took an advantage of bad weather today and on the phone agreed to drive me and my daughter from Sevenoaks to Orpington for 40 gbp but upon arrival I was forced to pay 49.20 gbp. I have disputed and called them again but as you can imagine, they were unwilling to change the final price, gave me 100 excuses. Terrible customer service. Avoid at every cost

Taxi drivers are always lovely so cannot fault them in the slightest but the customer service I have experienced from one person in particular over the phone is awful. When trying to cancel a taxi due to the fact there was a storm ongoing he was incredibly rude telling me I had wasted the taxi drivers time despite the fact the driver hadn’t even started moving yet so would have been late himself if I had needed the taxi in the end. I understand maybe there had been a few cancellations this day due to the storm and maybe he had received some rude customers. But I am always incredibly polite and always very polite to the drivers/people on the phone but the way he spoke to me was quite honestly disgusting and I now will not be using this service again and suggest other people steer clear especially if they need to call in with any issues/cancellations.

Very rude arrogant staff when you book a taxi they never put it in the system then when asked what happened they tried to blame me for being late. I hope in time another taxi service will be available with much better service other than beeline

Terrible!
Booked a taxi for a set time 7hrs before. Taxi turned up 45 mins late. Missing the start of the show we were booked and had tickets to see.
Terrible!!

Taxi, easy to book, text confirmation, arrived on time, felt very safe on longish journey late at night. Highly recommend

Do not use, they left me stranded by myself I booked a taxi with beeline for a midnight pick up, when they hadn’t arrived by 12:10 i phoned them to see how long they were going to be because i am a female standing outside on my own, the reply was i was put down as a no show because they turned up at 11:50 and waited until 12:01 and because i wasn’t there they left, i booked it for 12:00 not 11:50, i went outside at 12:00 because there was a taxi sitting there but it wasn’t beeline so i just waited, the person who answered the phone was rude too so i won’t be using them again

Appalling service. Waited for a taxi for 45 minutes when they told us it would be 20. We called after 30 minutes only to find out the driver had taken some other job without no one letting us know anything about it. They sent another one but we missed a train in the meantime.

Used their taxis for two days, 27th & 28th July 24, for weeding party in the outskirts of Sevenoaks. Booked in advance. Found their drivers, friendly, efficient and quite honest. Fully recommend them. Thanks

Did not use the app and booked ahead on phone, but it was still a shambles and paid more than twice as much than quoted over the phone. Total rip off.

Probably the worst booking experience I have ever had to book a taxis from St Marys Platt to West Malling. I booked online and the price was a reasonable £17.20. I had a call from Beeline two hours before my booked trip to tell me the price was £60 each way (total return (£120 total). When I told the lady on the phone she told me my booking was a computer fault because I am out of the area, This is a con from a very disreputable company. Please avoid them unless you are prepared to pay over 3 times the quoted rate notified when they know that it will be difficult for you to arrange a last minute replacement.