beduniverse.co.uk Reviews 

Ordered two ottoman teddy bear fabric chesterfield beds.

10/10 Quality
10/10 Look
10/10 to build

They look amazing in my children's rooms and they are really nice beds. The storage underneath is great and they were super easy to build

Would defo recommend which I already have to family & friends.

My whole experience with Bed Universe has been nothing short of fantastic. The bed is really luxurious and gives 5 star hotel vibes.

Thank you for such a fantastic bed Bed Universe. I will definitely recommend you to others.

I am extremely satisfied with the bed received and its quality and sturdiness. Delivered when they said it would and within the time frame given by the delivery drivers. 100% recommended.

Purchasing something online is always a very nerve wrecking experience. However I must say these log made is such a breeze for me. Its lovely to see this kind of customer service and quality in this day and age specially from online companies.

We chose their Miranda Bed in a super king size with storage which looks just amazing. As soon as we placed our order we received our confirmation email followed up by a phone call from their customer services double checking our order details to ensure everything was correct. Once given the green signal they went ahead with the production and came back to us within a week with a delivery date only 5 days after! which was amazing in itself!

On the day of delivery the guys who delivered our bed took it upstairs to our room and assembled it as part of our order. It is a nice solid sturdy build and you can tell its excellent craftsmanship just by looking at it.

All in all it has been a great experience and I would absolutely recommend this compnay to everyone.

Impossible to get hold of, do not answer phone calls or emails. Have not delivered on their promise of goods and do not want to rectify their mistake. They delivered only 1 out of the 2 beds, then when following up they said they only sent 1 bed to production so were sending the 2nd bed. The 2nd bed finally arrived and it was incorrect, when asking to replace they would not do this at the same time as collecting the faulty bed they wanted to collect the faulty bed and then send a replacement. Had to go through my bank in the end to claim the money back.

Bed has not been delivered we have been waiting over a month .

Customer services do not answer the phone and email correspondence has been slow. They claim the bed is in transit but the courier company deny having received anything.

They are refusing to cancel our order, and are not delivering our bed.

Do not trust these guys, they are not operating fairly.

Ordered two ottoman single beds for my little boy & little girls room.

Got the fabric that’s very like a teddy bear.

The beds are beautiful! Well built & great storage. They are very neutral so match any theme.

Customer service where great when ordering beds & with delivery.

10/10

- Great value for money
- Well made with quality materials
- Well packaged and free delivery
- Quick response to questions via chat/email
- Easy to put together
- Fabric samples help with finishing options

Ordering is easy. I sent for a few samples first. The bed arrived in a matter of weeks and delivered as arranged. So easy to put together. It looks fabulous.

Great company to deal with
Delighted by bed and quality. Definitely recommend

We bought a superking bed a few months ago and I must say the quality is absolutely amazing! It is so much better than our previous bed which was nearly 3 times the price.
The customer service was fab and delivery was fantastic. The drivers took off their shoes without even asking and were so courteous and friendly delivering and installing our bed within minutes.
Lovely company to have dealt with and I would definitely be recommending them to friends and family.

Super quality bed as described by the bed universe
My wife really loved the bed she now feels like a Queen when sleeping
Great customer service and the delivery team are very nice people The bed was assembled by professional and very friendly
Me and my wife have been having a wonderful sleep since the bed was delivered
Than you Bed universe and the price is good and

Great experience with this company
We waited about 3 weeks but well worth the wait (we ordered 60” bespoke headboard hence the wait)
Lovely quality, seems well made and neatly done on Sean’s and buttoning. Looks great and feels good.
We went for a black base as we’re using our sprung base and mattresses
Really comfy nights sleep from the off.
Thank You to Alana for answering questions and for the delivery address change. Great company as far as answering any queries. Good polite and helpful delivery drivers too.
Can’t fault them. 5stars

Just bought 5f bedstead from Bed Universe. Not confident ordering online because of all the horror stories but was pleasantly surprised. The bed was made to order and arrived in approx 10 days. Easy to put together. Looks stylish and sumptuous Happy to recommend to family and friens.

in love with my new bed and mattress so comfortable
service really good
overall experience good
would recommend

DO NOT BELIEVE ALL THE POSITIVE REVIEWS!! Avoid like the plague!!

Ordered a bed mid June, it got despatched but the delivery company returned it to the company due to the packaging being damaged. They agreed to check it over, repack it and send it out the week I came back off holiday. I chased up with the company on the 21st July to make sure it has been deapatched as agreed and they told me it was deapatched in the 20th July. 4 days later, still nothing, tracking number never updated so I questioned this daily, once I could get through to someone after 20+ tries!! Low and behold, the 24th I was told they hadn't deapatched it and they 'located my items' in the warehouse and the tracking would be updated 48 hours following. I left it for a few days and with no surprise, still no updated, still the delivery company hadn't received it from Bed Universe and still no bed to date, 1st August.

I do not believe the good reviews, whilst the girls on the phone were polite, broken promises and multiple lies ended in me requesting a refund. Management offered me £50 partial refund and asked me to wait another week which I was NOT prepared to do and demanded a refund both in emails and verbally once I had finally got hold of them.

The beds looks amazing, however doesn't feel they are after looking at some reviews and their customer service in regards to satisfying a customer's order is unbelievably poor and have left us sleeping on the floor for near on 2 months.!!!

Your Management need to look into this and identify where it all went wrong and consider the customer journey which was non existent!!!!

One word.. HORRENDOUS!!

We ordered a kids bed not so long ago and it looks absolutely fantastic. Our daughter is over the moon with it and doesn't come out at all haha. Very happy with our purchase and would be recommending this company to all.

Lovely experience. Our daughters bed arrived last week and looks so beautiful. Exactly how we imagined it to be. Would recommend.

Really pleased with the side lift ottoman bed! Delivery was as scheduled! I had a couple of screws missing but their customer service was excellent & sorted this out very quickly!
Highly recommend Bed Universe!