Can't recommend these guys enough! I asked for recommendations for my sons 18th (being completely clueless about what would meet his gaming needs!) and they sent me a number of options in differen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly an exceptional company. Unfortunately my order was lost in their system, but once aware they were quick to solve the problem. I also had some issues with WiFi connectivity, but these were als... See more
Company replied
I received my PC a few weeks ago, everything working as it should(I think) there were a few delays before shipping, I called them up and asked for an update which they said it would be delivered withi... See more
Company replied
Friendly and personable at every step. Well informed and always trying to put the customer first. Wherever there was a compromise needed they were always open about letting me know why and always cust... See more
Company replied
Company details
About Bedrock Computers
Written by the company
About Bedrock Computers
Bedrock Computers is a UK based computer specialist, supplying gaming PCs, home computers, workstations and professionally refurbished desktop PCs to customers across the UK.
We believe buying a computer should be straightforward. Whether you're an experienced PC enthusiast or purchasing your very first computer, our aim is to provide honest advice, dependable systems and support you can rely on before and after your purchase.
Built With Care
Every computer is individually assembled, configured and thoroughly tested by our technicians before it leaves our workshop. We want every customer to receive a system that's ready to use straight out of the box, and if assistance is ever needed, our team is here to help.
Alongside our range of brand new computers, we also professionally refurbish carefully selected systems and components where appropriate. This enables us to provide reliable, affordable alternatives while helping to reduce unnecessary electronic waste. We also continue to look for ways to reduce our environmental impact through responsible packaging and sustainable working practices.
Our Approach
We know that purchasing a computer is an investment, and we believe good customer service doesn't end when an order is delivered. Technology is complex and, from time to time, unexpected issues can occur. What matters most is how those situations are handled. Our approach is to listen, communicate openly and work with our customers to reach a fair and timely resolution whenever something doesn't go as planned.
Every review helps us improve. Positive feedback tells us what we're doing well, while constructive feedback helps us strengthen our products, our processes and the service we provide. We believe trust is earned through consistency, accountability and a genuine commitment to continually improving.
Need Our Help?
If you ever have a question or concern, we'd always encourage you to contact us directly. Our contact details, including the owner's direct telephone number, are available at the top of our Trustpilot profile. We'd genuinely appreciate the opportunity to assist you and, where needed, resolve any concerns as quickly and fairly as possible.
We keep things personal and easy.
Written by the company
- It's so important when you're spending £100s-£1000s on complex technology such as computers!
- Excellent Support and a Personal Experience is our TOP priority. PCs are complex, and you need a company that makes the whole process easy. That's why the owner Charlie is still answering the phone to speak to you all! We make sure you are looked after from the moment you ask for a recommendation, to years down the line. Shout out to the team - Jack, Flynn, Sam and Joe. They put their heart and soul into making people happy.
30 Day Money Back Guarantee
We're not satisfied until you are.
Our 30-day money-back guarantee ensures that customers can shop with confidence. If you’re not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. This guarantee applies to all products, offering a risk-free shopping experience. Simply follow the return instructions, and Bedrock will process your refund promptly.
Contact info
Unit D, Rio Works, Send, Woking, GU23 6JX, GU23 6JX, Woking, United Kingdom
- 07441 900 549
- charlie@bedrock-computers.co.uk
- bedrock-computers.co.uk
Call the owner Charlie for assistance.
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bedrock computers
Bedrock computers ? The experience has been nothing but first class through the whole process, from personal emails to checking up on how the computer is running. Communication is clearly important and I was left feeling very satisfied with the support if needed and clear personal guide lines about computer, the do's/don'ts, for someone who has not owned a computer since XP, but still working on them, it was refreshing and reassuring to know. Charlie and Flynn have been nothing bet accomodating. I will certainly be using them for my computing needs. The pc has been superb this far, but I know if anything happens or I'm stuck, I can always reach out to bed rock and be supported by the staff there. I can't appreciate them enough!
20 August 2026
Unprompted review
Reply from Bedrock Computers
Hi Dan,
What a lovely review! Thank you so much 😊
Coming back to owning a PC after the XP days is quite the jump! We're really happy we could make that transition a little easier and give you the confidence that you've got people here to help whenever you need us.
We'll make sure Charlie and Flynn see this too. They'll both really appreciate the kind words.
Enjoy the new PC Dan and don't be a stranger if you ever need a hand with anything!
Thanks again,
Team Bedrock
Ordered a well functioning prebuilt PC…
Ordered a well functioning prebuilt PC at a steal of a price and got complete transparency from the staff (Flynn in particular) about the delivery times.
Great price great service and a great PC.
20 August 2026
Unprompted review
Reply from Bedrock Computers
Hi Andrew,
Now that's what we like to hear! 😄 A great PC at a great price and a good experience along the way.
We'll make sure Flynn gets a shout out for keeping you in the loop too. He'll really appreciate it!
Thanks for choosing our little team Andrew and we hope you get plenty of enjoyment out of the new PC.
Cheers,
Team Bedrock
Slow and incomplete support
The PC arrived damaged with the front USB ports partially disconnected. I was able to repair them but the case fan also didn't work. After a support call that ended with they have no idea why it doesn't work, they eventually sent a replacement, which didn't work either. I didn't get any more replies when I emailed to say it doesn't work. I gave up at this point. The PC works ok apart from the fan but I wouldn't trust them with a more expensive purchase.
1 July 2026
Unprompted review
Reply from Bedrock Computers
Hi Mike,
I'm sorry to hear you've been left feeling disappointed with the support you've received.
I'd like to look into this personally and understand what has happened but unfortunately we only have your first name from the review so I'm unable to identify your order.
We've sent you a request for information through Trustpilot and if you could provide your full name and order details I'll be happy to investigate this and get in touch with you directly. Alternatively, if you'd prefer, you're welcome to call me on 07770 847995 or email me directly at rrobertson@bedrock-systems.co.uk with your details and I'll take it from there.
Kind Regards,
Ray Robertson
Head of Operations
Reply from Bedrock Computers
Hi Urfan,
Short and sweet! 😄 Thank you for the 5 stars. We're really happy you're pleased with both your PC and the service from our team.
Enjoy the new setup and thanks for choosing us!
Best wishes,
Team Bedrock
Really great budget pcs
Really great budget pcs, arrived withing a week for me, great specs for the budget I'm on and great team with great customer service. When there was an genuine iasue they made sure I got bang for buck or an upgrade never a downgrade and they made us feel like great customers.
10 June 2026
Unprompted review
Reply from Bedrock Computers
Hi J.C.,
Thank you for the brilliant review! 😊 We're really happy you felt well looked after by the team and got plenty of bang for your buck.
We always want our customers to feel valued and we're glad we could get things sorted when you needed us.
Enjoy the PC and thanks again for putting your trust in our little team!
All the best,
Team Bedrock
Amazing company
Amazing company! Love the pc i brought. I was give clear and quick communication from the company when there were changes with my pc along with where it was in the building stage. Will definitely recommend and use again.
11 August 2026
Unprompted review
Reply from Bedrock Computers
Hi there,
Thank you so much for the lovely review! We're really happy you're loving your new PC 😊
We know waiting for a new PC can feel like forever so we always try to keep everyone in the loop while we're busy building away behind the scenes.
Thanks for recommending us and it's even better to hear you'd come back again. We'll be here when you need us!
Best wishes,
Team Bedrock
yay and yippie
honestly great value for money and a really good thing they are doing, making affordable pcs !!! i got the starter gaming pc with a couple of upgrades, had some delays in the original building of the pc and they upgraded the case for free !
i did have some issues with the pc that we tried to sort over email but ended up having to send it back to fix, but they gave me a free extra fan for this which is cool :D was frustrating to deal with issues but i trusted them all through the process and for the low price it didnt detract from the experience ordering with them at all :)
huge thanks to flynn in customer service for his helpful correspondence all the way through !!! and thank you to the whole team for sorting everything for me
29 June 2026
Unprompted review
Reply from Bedrock Computers
Hi there,
"Yay and yippie" might be one of our favourite review titles yet! 😂
Thank you so much for sticking with us while we got everything sorted. We know having to send your PC back wasn't ideal so it means a lot that you trusted us to look after you and get things right.
We'll definitely make sure Flynn sees his special mention too. He'll love that! 😄
Enjoy the PC and the extra fan! Thanks for being such a good sport throughout everything.
All the best,
Team Bedrock
Great pc just what i needed with the…
Great pc just what i needed with the budget, i had it come next day and happy with the pc also,great staff getting in touch with me to maksure that everything was ok and asking if i needed anyhelp.
3 August 2026
Unprompted review
Reply from Bedrock Computers
Hi Michael,
Thanks for the awesome review! We're so happy we could get you a PC that ticked the boxes without stretching the budget and even better that it was with you the next day!
We always like to check in and make sure everything's running nicely once a PC arrives so it's lovely to know you appreciated the follow up too.
Enjoy the new PC Michael and remember we're only a message away if you ever need us!
Thanks again,
Team Bedrock
First time PC gamer
Bedrock was recommended by a family member, from start to finish the team provided valuable updates and timescales. When the unit arrived it was a straightforward set up and all seemed well. Teething issue with RAM stick not fully set in place (possibly moved during transit) however, Flynn was quick to highlight this and offered clear instructions on how to rectify. Would highly recommend. Thanks again Bedrock 🤘
28 July 2026
Unprompted review
Reply from Bedrock Computers
Hi Gary,
Thank you for such a great review and welcome to PC gaming!
It's fantastic to hear that a family recommendation brought you our way and that you felt well informed throughout the process. We're also glad Flynn was able to quickly identify the RAM issue and guide you through getting everything sorted.
Thank you for your patience and for recommending us to others. We hope you have an amazing time with your new PC! 🤘
All the best,
Team Bedrock
The pc is one the best I have had and…
The pc is one the best I have had and the customer service is one off the best as well
31 July 2026
Unprompted review
Reply from Bedrock Computers
Hi There,
What a great review to read. Thank you!
Hearing that your PC is one of the best you've had and that our customer service matched the experience means a lot to the whole team.
We really appreciate your support and hope your PC serves you well for many years to come.
Thanks again,
Team Bedrock
Amazing service and brilliant computer
My computers amazing quality and customer service was great! Only missing one star cause it came without the driver needed for my wifi card which was difficult to install without wifi and wish I was told I need to purchase the antenna for it in advance as it did not come with the box. Otherwise great and I'm very happy with my pc :)
21 July 2026
Reply from Bedrock Computers
Hi Jaime,
Thank you for the lovely review. It's great to hear you're so happy with your new PC and the service you received.
Just to clarify, you shouldn't have needed to purchase the Wi Fi antenna separately as this should have been included with your PC. We'll be in touch with you shortly so I can look into what has happened and get this resolved for you.
Thanks again,
Team Bedrock
Brilliant customer service
Brilliant customer service, regular updates as PC was a little delayed. Upgraded a part as ordered one was unavailable and upgraded case by way of apology. PC is fantastic.
I cannot recommend Bedrock enough, fantastic bunch.
Will certainly be using them again, now my go to for anything PC.
19 August 2026
Unprompted review
Reply from Bedrock Computers
Hi Michael,
Thank you for such a fantastic review!
We're really pleased that despite the slight delay, our team kept you informed and was able to make up for the wait with the component and case upgrades. Most importantly, it's brilliant to hear you're so happy with the finished PC.
Knowing we've become your go to for anything PC related is a huge compliment to the whole team. We really appreciate your recommendation and look forward to helping you again in the future.
Thanks again,
Team Bedrock
I can not fault you in anyway in…
I can not fault you in anyway in regards to the computer and your customer service but your delivery company has mess me around on two seperate occastions, this last occastion the driver lied about attemping the delivery twice and when i complained my delivery was accidently left off the van two days in a row, so i had to drive 45 minutes to their depot and collect the package myself
22 July 2026
Reply from Bedrock Computers
Hi David,
Thank you for the 5 star review and for your kind words about both the PC and our customer service.
We're sorry to hear the delivery experience let things down. Having to drive 45 minutes to collect your PC yourself certainly isn't how we want the final part of your experience with us to go. We'll make sure your feedback regarding the courier is taken on board.
We really appreciate you recognising the service you've received from our team despite the delivery issues and we hope you're enjoying your new PC.
Best wishes,
Team Bedrock
It’s an instresting company
It’s an instresting company, I have a budget computer from them and win 11 came preinstalled with an account witch personally I like setting up windows but fair enough then I try to reinstall it and it says your computer is not supported they installed it on unsupported hardware strange. Also I bought a gaming rig why is the only drive in the co outer big enough for games that doesn’t take up half of the drive a hhd propally won’t be buying from them again
18 November 2025
Unprompted review
Reply from Bedrock Computers
Hi There,
I'm sorry to hear you're experiencing some issues with your PC. We'd be more than happy to look into this and see how we can help.
Unfortunately, there aren't any order details attached to your review so we're unable to identify you at the moment. We've sent a request for information through Trustpilot and if you could respond with your order details and contact information I'll happily get in touch personally.
Alternatively, you're welcome to call me on 07770 847995 or mail me directly at rrobertson@bedrock-systems.co.uk and I'll do my best to assist and get everything resolved for you.
Kind Regards,
Ray Robertson
Head of Operations
Reply from Bedrock Computers
Hi Gary,
Thank you for the great 5 star review! It's good to hear everything arrived promptly and in perfect condition and that you were happy with the service you received.
We really appreciate you choosing Bedrock Computers and hope you enjoy your new PC.
All the best,
Team Bedrock
Carbon Gaming PC, collected in person
I decided to order a " Carbon Gaming" PC to replace an ancient desktop which I use for composing and arranging music on. I phoned Bedrock and askddbyo speak to someone about my requirements. The call back was helpful, not tge slightedt 'pushy' about upgrades. I decided, because I live less than an hour away from Send and because there is a lot of 'porch pirates' in my home are, to collect my order. We agreed a time, and day, for collection.
When I got there my PC was not ready as the CPU had performed below standard. I was kept informed of progress and it wss eventually ready about an hour later than planned. Because the ordered CPU was faulty they upgraded mine free of charge. There were several other complimentary upgrades. All in all, a very satisfying experience. Communications were great, advice was bang on and the whole team sre super freindly.
The only games I pkay on it are Farm Sim and ArmaII, both of which run perfectly.
14 August 2026
Unprompted review
Reply from Bedrock Computers
Hi Peter,
Thank you for such a detailed and thoughtful review. It was a pleasure having you visit us in person!
We're glad our testing picked up the CPU issue before you took the PC home and that we could upgrade it for you rather than compromise on the quality of the system. We really appreciate your patience while the team got everything finished and ready for you.
It's also great to hear the advice was right for what you needed without any pressure to spend more and most importantly that both Farm Sim and Arma II are running perfectly.
Thanks again for choosing Bedrock Computers Peter. We hope the Carbon serves you well for both your music and gaming for many years to come.
Warm regards,
Team Bedrock
Definitely THE company to go to.
Took delivery of my wife's gaming PC today, the system is amazing and better than expected. The service and communication was above all expectations. Overall I give BRC a perfect 10/10. I will be doing future business with them.
17 August 2026
Unprompted review
Reply from Bedrock Computers
Hi There,
What a fantastic review to receive! A perfect 10 out of 10 certainly put a smile on our faces.
It's brilliant to hear your wife's new gaming PC exceeded expectations and that the service and communication matched the quality of the system. Knowing you'll be coming back to us in the future is a huge compliment to the whole team.
We hope your wife has an amazing time with her new PC and we look forward to helping you again.
Thanks again,
Team Bedrock
Decent entry PC reasonable priced.
13 July 2026
Reply from Bedrock Computers
Hi Alex,
Thanks for taking the time to leave us a 5 star review. It's great to hear you're happy with your new PC and feel you've received good value for money.
We hope it serves you well and that you get plenty of enjoyment from it!
Best wishes,
Team Bedrock
Brilliant service
Brilliant service, really helpful. I would recommend them to family and friends.
19 July 2026
Reply from Bedrock Computers
Hi Chris,
Thank you for the brilliant review! It's great to hear you found our team helpful and had such a positive experience with us.
Recommending Bedrock Computers to your family and friends is one of the biggest compliments we could receive. We really appreciate your support and hope you enjoy your PC for many years to come.
All the best,
Team Bedrock
Top quality service
I purchased my son his first gaming PC for his birthday and from start to finish the communication and updates on the build were first class. For a small but clearly dedicated company this isn't always easy I'm sure, but they offer quality and care you don't see often these days. Delivery was on the early side of the time slot given. Overall top class service
14 August 2026
Unprompted review
Reply from Bedrock Computers
Hi Mark,
What a fantastic review to read. Thank you for your kind words and for choosing us for your son's first gaming PC.
As a small team it means a great deal when customers recognise the care that goes into each order. We're really pleased the communication kept you informed throughout the build and that everything came together nicely for his birthday.
We hope your son absolutely loves his new PC and gets many years of enjoyment from it.
Many thanks,
Team Bedrock
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.