Bedandsun Reviews 7

Bed and Sun made my holidays in Portugal better than planned ! service and staff are 10/10

Bed and sun is located in Portugal in a very beautiful area near the beach. Good apartments and good service.

The worst experience I have ever had with an Airbnb affiliated company. The staff are rude, unhelpful and basically call me client a liar.
My booking was for 2 months. In the first week things started to go wrong.
I sent pictures of all the issues. Stained furniture, rusted oven, inadequate crockery. Dishwasher that didn't drain. Then the construction started on the other apartments in the block. I was informed that there was nothing they could do about it as they did not manage the other flats
I contacted them and said I wanted to cancel the 2nd month booking but was told I would have to pay for 30 days anyway so in other words I would have to pay and be out of pocket for the whole month. Eventually I was offered to move to another apartment but would have to pay MORE. Or an apartment in a weeks time that belonged to the same person but we couldn't view it before hand. As you can imagine I didn't have much faith in that option I have reported the issue to Airbnb who I think encountered the same rude person that I did.
I will never use this company again and

AVOID STAYING HERE AT ALL COSTS

After looking at the pictures and location we had high hopes.
Unfortunately, my stay at this property was very disappointing.
It started with the check in being located around 8 miles from the Airbnb, then from day one, there was loud construction noise from 9 a.m. to 5 p.m. every weekday, which made it impossible to be in the apartment during the day. The host offered to relocate us to another property, but required additional payment upfront, and would then refund... which was not feasible.
There are also excessive fees - guests are charged extra fees if a dish is left unwashed or bins aren't emptied. Additionally, the host demanded a large deposit outside of Aironb, which is against Airbnb's policy, and they planned to hold it for 30 days.
I was advised I would be refunded 2 nights to resolve the noise issue, but after my stay they went back on their word and declined to refund.
Please don't make the same mistake as me, find

The Check in and the check out were done with no issues. I find the deposit return terms very off normal procedures. Bed and Sun state they will release the deposit by the 30th day after check out. I don't understand why you would need this long to check if the apartment was left in good conditions.
The Bed and Sun person who assisted me was not very nice.

Unstable service and no cleaning.

Cleaning was arranged, but 2 times they didn't do their job.

However, Bed and Sun had no problem finding excuses why there was no cleaning.

Other cleaning was scheduled, but they came in the middle of our 0 year and 1 year babies midday sleep (instead of arranging a certain time in advance).

We tried to tell the cleaning staff this, but no english.