Beautydotcom Reviews 

Ordered an Olaplex set for my daughter for Christmas, that was on the 15th of December. Order still says awaiting fulfilment and none of my emails have been answered. This is not good customer service.

Still no update on my order, ordered a week ago. Now ignoring all my messages and emails

I ordered a Xmas present for my friend, I was quite stressed as dispatched time was far delayed and the customer service was not getting back to my emails. Eventually I received the package after 2 weeks and Beautydotcom surprised me with a gift as an apology.
Thank you Beautydotcom, I really appreciate the gesture and it turned my score from 1 to 5 stars :)

Was very sceptical on ordering but my emails was replied too & my girlfriend got her cloudnine hair straighteners fast. Good deal aswell. Thanks

Wouldn't buy from again. They sent me an order incorrectly and 4 days later I have not had a resolution to this. Customer service is beyond poor - have had to go to PayPal for them to sort out

Ordered three bottles of hair dye, waited weeks for it to arrive. Contacted them to be told it was out of stock (seemingly they didn’t think it was appropriate to let me know, despite the fact that they had taken my money).

They offered to send out three bottles of a different colour instead - which I agreed to. Waited another couple of weeks, only for them to send me two bottles of one colour and one bottle of a completely different colour. Which meant I was unable to dye my hair.

Reached out to customer service again, for them to dispute the fact this happened, despite the fact I sent them photos to prove it. Not clear what I’d have to gain by pretending I’d received the wrong colours? I just wanted to dye my hair as at this point I’d been waiting over a month.

They offered to send me out another bottle, but at this point I gave up. I didn’t want to chance them messing up the order again, or having to wait another few weeks to get the final bottle through.

Throughout this whole time, they didn’t acknowledge any inconvenience they had caused, never mind offer an apology.

Save yourself time and hassle and find a different company to use. There are so many companies which offer the same products at the same price, with next day delivery. No idea why I decided to buy from them, if I’d known the hassle it would be I definitely wouldn’t have bothered

I am very disappointed in the service that I have been provided, I ordered of them on the 9th November and still have not received my order 21st November . They failed to let me know my products I ordered was out of stock even though I was able to order them, I then had to chase them up about it and the communication is poor from them. 100% would NOT recommend!!!

I still haven’t received an updated on my order and I have sent so many messages and still no update.

I am with happy Beautydotcom service. Delivery was prompt , staff are very professional & helpful as well, I will no doubt keep going back to them . Mr Tee Barber Shop

Comprehensive service, great products and superfast delivery. My Misses was really happy with the Olaplex products I bought her. What's not to like!

Great experience buying here. Good prices and everything arrived in excellent conditions. Definitely will consider for my next buy.

I ordered some products for my wife and received everything perfect and in time.
Would order again.

Ordered a few products to clear up one of my breakouts and received the best customer service experience I could possibly get digitally. Highly recommend beautydotcom for all beauty products!

Ordered from this website after my friend mentioned that this was the only place that she managed to continue getting her products from during lockdown. My products were out of stock at my usual supplier so I put an order in.

After completing the order, I realised that one of the products I had clicked on was the wrong one. I contacted the sellers and my order was amended quickly and without any issues.

The products were competitively priced and arrived very quickly.

Will def be ordering from this website again.

Great products , quick delivery very happy with the service.

Mark

I have purchased Olaplex Traveling stylist Kit from Beautydotcom and started waiting for delivery details, like what service and what's the tracking number, however never received one, after a few days later I emailed the company and they said, it was dispatched the previous day, upon which I once again asked a tracking number, which they couldn't provide, next day they said they found out it was sent to the wrong client, and that; this person would send it to me directly the following day, I said okay and kept waiting, having not heard a word once again after 5 days of waiting I had to email again, on which they said actually the client refused to post it until an indefinite time because of isolation.... We all understand the difficulties of the current situation but I don't think not informing the customer at all for what's happening and making them email 10 times to find out is very unprofessional. Anyways, I asked for a refund upon all and they sent me a confirmation email saying the status of my order is changed to refunded, which I assumed they have initiated the transaction by then, next day when I called my bank to check they said they couldn't see a pending transaction, (once a bank order is given for a transaction, even if it takes up to 72 hours to show in the account the bank would still see the pending operations) Anyways, again I had to email them asking if this is a scam, and that I would report this if I dont see the refund in 24 hours, they assured me it wasn't and I could see my refund in my account next day.
We appreciate all who keep the economy going and working for our not so essential needs, but I think if a job will be done then better do it without causing unnecessary frustrations as such. Mistakes can be done but just maybe let people know what's happening after you find out...