beautyamora.com.au Reviews 

114
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were unhappy with their experience overall. Many people found customer service to be slow, unhelpful, and dismissive, often receiving generic responses without resolution. Customers frequently reported significant delays, parcels not arriving, or tracking information showing items never left the warehouse. Some also experienced problems with product quality, receiving items that were not as expected or caused issues. However, some customers also noted positive experiences, receiving their orders quickly and without issues, sometimes within a few days. These people reported fast delivery and timely fulfillment, with some even placing repeat orders due to their satisfaction.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues. Some... See more

Product

Customers consistently note negative experiences with product quality and authenticity. Many reviewers report... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting that parcels were never... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, describing experiences as terrible,... See more

Service

Clients share negative opinions on service, with many reviewers reporting non-existent customer service that... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The prices are good. There are lots of good coupon code offers that pop up. The website was a bit clunky. I lost my order and had to re-add everything because the site refreshed as I was checking o... See more

Rated 1 out of 5 stars

Purchased 3 May. Allegedly shipped two weeks later. Already very slow. By 3 June hadn't arrived and tracking showed it hasn't left the warehouse. Two weeks of emailing customer service requesting a re... See more

Rated 1 out of 5 stars

I wanted to try the tanning gummies at the introductory reduced price. They didn't work for me. I then received another package and my bank account debited for the full amount of $64.... this company... See more

Rated 1 out of 5 stars

i’ve bought from beauty amora before with no issues but my most recent order never arrived, it hadn’t even left their warehouse as stated in their auspost tracking info. i’ve emailed them a dozens tim... See more


1.8

Poor

TrustScore 2 out of 5

114 reviews

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1.8

All reviews

(114)

60 reviews in the last 12 months

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Rated 2 out of 5 stars

Crap

Hi I was gonna trust this website since it has the same stars as stylevana but it’s not the same. I ordered almost 5 days ago under express shipping and I still haven’t received notification that my stuff has been shipped. Every other website they notify you within 2 days that ur items have been shipped.DO NOT TRUST

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Affordable and fast delivery

Affordable and fast delivery.
I was skeptical at first after reading the review, but my order arrived within five days(Sydney). Customer service is great. Their products way cheaper than other sites. With coupons and free international express shipping, i highly recommend.

15 January 2023
Unprompted review
Rated 1 out of 5 stars

THIS IS NOT AN AUSTRALIAN BUSINESS…

THIS IS NOT AN AUSTRALIAN BUSINESS DESPITE THE .AU IN WEB ADDRESS...

I assumed (stupidly) that this is an Australian business because of the IP address. It is not Australian, it's Chinese, I only looked this info up after waiting a week and realising I'd received no mailing notification. After reading reviews it seems, if and when you get your products, consider yourself lucky.

The $5 you might save isn't worth it

29 January 2023
Unprompted review
Rated 1 out of 5 stars

0 Stars

0 Stars
Bought from beauty amora nearly 2 months ago with nothing arrived and no tracking information!!! Have sent several emails with absolutely no response.
What a scam!!! Beware

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Good experience with Beautyamora.com.au

I placed my fisrt order on Boxing Day, and read a lot of negative reviews afterwards. I was worried but thought just to give it some time to see. On 13/01/2023, I received an email advising my order was dispatched, and I recvied it on 17/01/2023. Everything was well packed and with good expiry dates. I am really happy with my purchase.

17 January 2023
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I placed an order at the beginning of December. As I had not heard anything at the end of December I emailed them. I was told that we t had been shipped and was waiting for collection. I asked them for a tracking number which they wouldn’t provide. Their only response was contact Aramax but I wasn’t able to do this without any tracking details, I’ve since had three emails basically telling me they’ve sent it and to sort it out myself. I am about to file a case with PayPal. I’d definitely avoid this company and use one actually located in Australia.

4 January 2023
Unprompted review
Rated 3 out of 5 stars

I placed my order on 25Nov and only…

I placed my order on 25Nov and only received it late Dec around Christmas time despite express shipping, their reason was one of the item was out of stock and can only dispatch a week later.

For return, they don’t disclose on the website their return address is in Hong Kong not in Australia so don’t order from them if you’re unsure of keeping it later. The postage fee gonna be more expensive than the item itself.

Customer service was alright, their reply time frame was around 48 hours sometimes more, don’t expect them to do much though. Products was well packed so not too bad.

Overall, prices are cheaper than other websites out there but the disadvantage is this is not an Australian base company so the delivery will take very long and you can’t return it without paying big fee to oversea.

24 November 2022
Unprompted review
Rated 2 out of 5 stars

Missing items, poor customer service

I was patiently waiting for my order for 17 days only to discover that 1 item is missing. Having sent an email to beauty amora, I was told to provide proof/photo of a missing item. All I could do is to take a photo of items received which obviously did not have the item they forgot to add to my order. I haven't got a reply to my last email and have not got the item I paid for. Extremely disappointed with the customer service how they addressed the issue, which still hasn't been resolved as I haven't heard from them since. Will not be buying from them ever again!

11 December 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

I ordered over a month ago, and even paid for express shipping, product has not been shipped, let alone arrived. DO NOT BUY FROM THIS COMPANY

29 November 2022
Unprompted review
Rated 1 out of 5 stars

Beauty Amora looks to be a scam dodgy website

My order was on 14th Dec - no shipping details email yet. This is odd as I'm based in the same city this company claims to be in.

I will dispute the order via PayPal - advise anyone making an order to purcahse through PayPal.

Just reviewed the about us on Beauty Amora - the phone number is NOT Australian.
The address shows a house that looks like it belongs another business.

EDIT: Of course when I disputed, the seller actually responds to my initial inquiries about tracking number. They ask me to cancel paypal dispute then they can send my order - odd as my order should have already been on the way at this point!

13 December 2022
Unprompted review
Rated 1 out of 5 stars

Very Bad Experience

I made an order a month ago 17th Nov. thinking my parcel was coming from Melbourne. They sent a tracking number but it was for Hong Kong and got no further than tracking to HK airport. Eventually on Dec12th I sent them an email asking where my parcel was and I was told it had been delivered on Dec 2nd and left on my doorstep and I was given a tracking # and it seems it was delivered somewhere in Adelaide and I live in Perth. Very suspicious. Got in touch with the courier but still waiting for them to sort it out but I don't believe they will. Don't understand what is going on with these people I think there's some sort of scam. I paid with paypal, so today I made a complaint and I got a refund immediately which is also very strange you don't usually get a refund so quickly

12 December 2022
Unprompted review
Rated 2 out of 5 stars

Not sure how legitimate this company…

Not sure how legitimate this company is, and writing this to ensure others are cautious. I ordered about $200AUD worth of product...the first time I could not process via paypal - tried several times, and think that should be a warning. I ended up paying via credit card directly, as I checked the address on site and it said a Sydney suburb, with a .au extension I still felt it was safe to proceed with purchase. I then did not hear anything for 2 weeks. I sent an email requesting an update. Heard nothing again by several days later. I then sent an email saying that I would report them to the ACCC if they could not provide the shipping information, or refund the purchase ASAP. I finally received a response that it was being processed, but no shipping info - I then had to send another threat of ACCC consequence if no shipping info provided. Finally got this a day later. I am honestly not sure if they are that legit from this experience - supply came from Hong Kong directly, not Australia. No explanation for delay was offered. As I am the first person I can find who has written a site review, they appear to not be around for a while, so no history of customer service. just glad I got something in the end and didn't lose my money.

16 August 2022
Unprompted review

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