I placed an order for hair bundles with express delivery (£15) and they sent me the incorrect ones. I contacted them and they asked me if I wanted compensation or for them to resend the item. I paid f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website layout needs updating because typing in what you're searching for is difficult however order process was clear and quick. Quick delivery, value for money and good updates. Hair is fantastic qu... See more
Company replied
I order 3 bundles of hair, expecting it to come in 2-3 business days as they promoted. It’s been 10 days since then, and I have had no updates on my order since then. I contacted/emailed them twice to... See more
Company replied
Tried to phone company 0208 640 8595 at least 8 or 9 times during the week to find out if they had my order in stock! Nobody ever answered the phone on that number. So I Emailed them this morning & I... See more
Company details
- Beauty Supply Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Hair Extensions Supplier
- Hair Product Store
Written by the company
Beautizone.co.uk: Your One-Stop Shop for Premium Hair & Beauty Products. At Beautizone.co.uk, we specialize in offering a diverse range of hair and beauty products from hundreds of trusted brands. With over a decade of expertise in the Afro Hair & Beauty industry, we are dedicated to bringing you the best and most suitable products to enhance your beauty and confidence. Whether you're searching for premium haircare, skincare, or cosmetics, we’ve got you covered. Our website operates 24/7, providing you with the convenience of shopping whenever you like. Additionally, our friendly and knowledgeable customer service team is always available to address your questions, concerns, and needs. We pride ourselves on delivering an exceptional shopping experience, from easy navigation to fast and reliable delivery. We stock a wide variety of brands that cater specifically to Afro-American and multicultural beauty needs. Some of our top brands include: Hair Extensions & Accessories: Sensationnel, X-Pression, Cherish, Spectra, Impression Hair Care & Styling: Shea Moisture, Creme of Nature, Cantu, ORS, Aunt Jackie’s, Taliah Waajid Skincare & Cosmetics: Makari, Fair & White Paris, Clear Essence, Extreme Glow, Dark & Lovely, Otentika Hair Color & Treatments: Adore, Crazy Color Accessories & Tools: Wahl, Magic Accessories We are passionate about helping you discover products that suit your unique needs. Whether you’re looking to enhance your natural hair, explore new skincare solutions, or experiment with vibrant hair colors, Beautizone.co.uk is your trusted partner for all things beauty. Join our growing community of happy customers and shop with confidence knowing that your satisfaction is our priority. We also value your feedback and look forward to hearing about your experiences with us on Trustpilot!
Contact info
London, United Kingdom
- 0203 8244 944
- Support@Beautizone.co.uk
- beautizone.co.uk
2.7
Poor
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Beautizone UK
Hi Olivia,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Prices were great delivery brilliant
Prices were great delivery brilliant. Really good service will definitely buy from them again.
3 October 2020
Unprompted review
Reply from Beautizone UK
Hi Vickie,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Great!
Everything i ordered came in the package and the lip gloss did not leak
2 October 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
AMAZING!!!
Super quick and easy process. My items came early and were exactly what I need. Will Definitely be making my permanent go to for my hair dyes
4 September 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Very helpful
Very helpful. Has good customer etiquette.
Would recommend Beautizone if I have to.
Thanks for your service.
3 September 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Great quality of hair
Website layout needs updating because typing in what you're searching for is difficult however order process was clear and quick. Quick delivery, value for money and good updates. Hair is fantastic quality, soft and exactly as described & shown on picture. Very happy, will order again.
17 August 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We will definitely consider your feedback for our website.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Love love love this store!!
Love love love this store!!! This is my go to for all my beauty and hair supplies now, great range and prices, quick delivery. Soo happy I found this store
7 August 2020
Unprompted review
Reply from Beautizone UK
Hi,
Means a lot. Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
My daughter is very happy with the…
My daughter is very happy with the product. Thank you
5 August 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Efficient and quick delivery.
5 August 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
very happy with service thank you…
very happy with service thank you graeme cummings
4 August 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Very Poor or no Communication. Waiting for an order to be deliverd
Waiting for an order destination UK
I ordered a product from this website and paid £3.99 for the delivery. The Item I ordered showing In Stock when I placed the order and I just checked the product is still In Stock on their website. (it's been 9 days since I placed the order and still waiting to be delivered. Sent many emails to customer service but no reply. I'm going to request for a refund if I dont get the item delivered in next 2 days. Very poor communication and a complete waste of time... Just Avoid it if you can.
9 July 2020
Unprompted review
Reply from Beautizone UK
Hi Firoz,
We are sorry for the inconvenience and hassle caused with your order.
We Trying our best to deliver the best customer experience we can during the Current Pandemic Situation.
We do apologies for the delay in getting your query responded.
I am happy to confirm we have resolved this issue and responded to your previous email sent.
Have a great day.
Kind Regards
Beautizone
Customer Support Team
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Couldn’t go wrong!
I looked all over for this one product I’ve used since I was young but then lost ways to get it, came across beautizone and found the same product which I am very happy with. The prices are low and the delivery isn’t much. I am very pleased with my experience and I have therefore recommended my family and friends to use this. Ordered Monday got it by Friday, even during this pandemic. I am very pleased and recommend to everyone! These are definitely my new hair people :)
3 July 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Quick arrival
The website was very user friendly. The costing is brilliant and the Items arrived really quickly. Thankyou, will recommend 👌🏾
30 June 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Quick delivery. Good customer service
Ordered from Beautizone for the first time this past week.The website was easy to use and their prices were competitive.
My order for several items was dispatched quickly and arrived in 2 days.
I was also impressed with their customer service. When there was an issue with 2 of the items in my order that appeared to be missing,I got in touch and they responded quickly and sorted out the problem right away with minimum fuss
Will order from them again in future andrecommend them to friends and family
29 June 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
Waiting a order destination France
Hello,
I ordered few products from this website to be delievery in France (it's been 10 days that I have no answer from them) not even a word to say your package it's on the way.
Right now I'm still waiting for it, if I don't have further information from here to the 25th June I'm gonna make a refund.
22 June 2020
Unprompted review
good service
i can say i was surprised with the service from the beginning till the end,they kept me informed about my package all the time and the products were neatly and nicely packed and with long term expiring. definitely ill make my shopping again on beautizonr
19 June 2020
Unprompted review
Reply from Beautizone UK
Hi,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Beautizone Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.