I really like the priceof these contacts! And I like the fact that I can see things at a distance & can still read my phone w/out having to use reading glasses! I had to w/other contacts! On the downs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First I want to give it up for the customer service, it was top notch and then the delivery was super swift. I got 3 pairs of the contact lenses which came in my prescription, I’ve been using and... See more
Company replied
Honestly, I’m really impressed with my experience with Beaueye contact lenses 🤍 The colors are beautiful and add a unique touch to the eyes without looking overdone, and they are very comfor... See more
Company replied
Company details
Written by the company
Shop Colored Contact Lenses with natural & halloween, prescription & non prescription from 0.00 to -8.00，super comfortable with extreme price. Shop BEAUEYE colored contacts to make your eyes shine like diamonds! Time to color your daily life, stand out at your cosplay party, and impress your Halloween night!
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- service@beaueye.com
- beaueye.com
3.4
Average
858 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding our products, they are safe, reliable, and of guaranteed quality. However, sometimes improper use or inadequate maintenance may cause problems. In such cases, you can contact our customer service to find the cause and resolve the issue.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
I had ordered from this company last…
I had ordered from this company last year and was pleased with my product, and the shipping took two weeks. This year, horrible experience. I ordered my two pairs of contacts on October 6th, and paid $18.99 in expedited shipping to have them both arrive before Halloween. After 2 weeks & no tracking/update status on my shipment, I reached out to their customer service requesting a status update & wanted to inquire if they would arrive before Halloween. They told me that one of my contacts was actually out of stock, but assured me to wait a few more days since it was being made at their factory. Keep in mind, the item was in fact in stock the date of my purchase. They were aLeo advertising Halloween costume contacts & faster shipping to have contacts arrive in time for Halloween on their website, as well as in marketing emails that I continued to receive with this verbiage while I was waiting for my order. After over 3 weeks, I reached out again since more than a few days had passed & my order still had not shipped. I also requested that I’d like the item that is in stock to be shipped with my faster shipping, since I paid extra for my products to arrive in 7-14 business days. The customer service team said my products would not arrive before Halloween, & they only offered me a 10% off discount code for future purchases as a resolution. I expressed to them that I had a total purchase of $15.20, & paid an additional $18.99 for faster shipping. That I was displeased with their false advertising & inefficient acts of resolution. Well, it’s now November 4th, & my products still have not arrived, but are finally in transit. Tracking is estimating another few days. Horrible experience.
4 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
There is also the problem of delivery. Due to the sudden shortage of some items, in order to deliver the goods as soon as possible and gain the trust of customers, we will send out the goods in stock first, and the undelivered items will be shipped after the production of the items is completed.
If your package is not delivered on time, you can contact our customer service. After verification, our customer service will refund the expedited shipping fee and discuss a solution with you.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
This company is 100% professional
This company is 100% professional, trustworthy and accommodating!
I have ordered over 10 different lenses and I'm thrilled with the results!
Beauteye gives you extra products with your orders, from eye drops to lense cleaner and lense cases! They are the best!
27 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Dont throw away your money
ORDER N0 -UK8409-I wish i had read the reviews for this company. I ordered on the 15.10.2025 for Halloween and to date still not got the contacts. Customer service are sending me apologetic pathetic, emails offering me 10% off my next order. I paid extra 8.99 for express shipping. They have a pathtic non working tracking website which keeps coming up with a abnormal error message. PLEASE DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY.
4 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
If your package is not delivered on time, you can contact our customer service. After verification, our customer service will refund the expedited shipping fee and discuss a solution with you.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Confusing if you have different prescription for each eye
I’ve had two orders from them and while the contacts are great I’ve had one major issue which is the contact lenses come in pairs you can’t select different prescriptions for them so I have to order multiple packs of each ones which is fine. However my issue then comes when you take the contact lenses out of the box the actual packet doesn’t have the prescription written on so they get muddled up and can’t work out which is which.
Edit
the prescription is only listed on the actual box they come on not for the individual lenses which makes it difficult if you have 2 different lenses. Unless you manage to peel the sticker off that’s on top of the packaging which does say it underneath.
4 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Only one prescription can be selected per pair of contact lenses.
If you want two prescriptions, you will need to buy two pairs of contact lenses.
The prescription for the item will be indicated on the label on the packaging. You can check the packaging to identify the prescription.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
It was such a waste because one of them…
It was such a waste because one of them did not fit. So I could not use it!
15 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The size of the items is fixed and cannot be specified.
You can view the item details and choose the appropriate contact lenses
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
worth every penny
I got yellow semi-transparent for my husband's Pennywise costume, they were harder to see over his brown eyes unless he was outside in the light. I got the solid white for my The Nun costume and they completely covered my brown eyes. Everyone was freaking out when I looked at them, one person refused to look at me the whole party. It was awesome!!
1 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
CA 3094
Order Number: CA3094
This has been the most stressful and ridiculous shopping experience ever. I ordered on October 5th and made a mistake with my address — I immediately asked them to change it. They said they updated it and promised a new tracking number.
Guess what? It’s been WEEKS.
No item.
No tracking number.
Nothing but the SAME copy-paste excuses every time.
This company is a JOKE.
I don’t even want the product anymore — I just want my money back.
Never ordering from here again and I suggest everyone STAY AWAY.
5 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: EM200003662985CA
We have been replying to you, please be patient.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Wish I read the reviews before ordering…
Wish I read the reviews before ordering
They haven't even arrived
Don't bother I've ordered from other sellers and never have they taken this long and they don't really come on the chat to speak to you
Waste of money
31 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: H00RVA0425735815
I am sorry that you waited for so long ,so we offer you a coupon code"bnall-10%",you can use it on our website.
And here are some details of your order:
Your package was delayed due to customs inspection. We are actively following up and urging you to handle it. We apologize for the inconvenience this has caused you. We will continue to follow up and do our best to ensure that your goods are shipped first. Thank you for your understanding.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
ordered on the 16th and haven't gotten…
ordered on the 16th and haven't gotten the package, wasted money on express shipping. they also sent a disturbing text tonight saying they will hand deliver it to me and called me many times
30 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Great selection and great price
Great selection and great price, especially for prescription lenses. I tried another company before them, and they were 3x the price. They emailed me right away when they found out that they were out of stock, and were patient for my new selection. They confirmed before shipping that they had my new selection correct. Please be patient with your order as it comes from overseas and goes through customs, so if you want something for a specific event, order well in advance. I highly recommend. I’ve ordered 30 different colored prescription lenses now because that’s how highly I think of them. Just placed my third order which will bring my variety of lenses to 60+. The Cosplay White Manson and Cosplay Yellow lenses freaked people out. These contact lenses are more comfortable than my regular prescription lenses, even with astigmatisms and dry eyes.
28 September 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Don’t bother scam ordered them over a…
Don’t bother scam ordered them over a week ago still have not received them and says it still hasn’t even been shipped yet I send them a message asking for a refund they never replied and I went on the refund site still nothing and still no contacts it is a scam don’t bother they just take your money and you never receive the product
19 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding items, we apologize for any inconvenience caused by sudden stock shortages or incorrect shipments. If you wish to hold your order, we will provide you with additional compensation. If you do not wish to hold your order, our customer service will verify your information and apply for cancellation. Please confirm the information with customer service.
If you have not received a reply from customer service, please check your spam/junk mail folder or ensure your email account is functioning correctly. Sometimes, our customer service cannot send you messages because your inbox is full.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
I ordered a pair of contact lenses over…
I ordered a pair of contact lenses over a week ago, didn’t receive a dispatch email or anything so I contacted them and received an email saying they are making them in a factory, a couple of days go past I email them again they say they aren’t available! So I ask for a refund they tell me to exchange the contact lenses for another pair, I tell them I don’t want any other contact lenses so I want a refund. They then send me another email saying the same thing please choose another pair I say no I do not like any other ones I want a refund. Now they are not replying so I am contacting trading standards and a solicitor. Terrible don’t buy from here, the same has happened with plenty of other of reviews on here.
29 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding items, we apologize for any inconvenience caused by sudden stock shortages or incorrect shipments. If you wish to hold your order, we will provide you with additional compensation. If you do not wish to hold your order, our customer service will verify your information and apply for cancellation. Please confirm the information with customer service.
If you have not received a reply from customer service, please check your spam/junk mail folder or ensure your email account is functioning correctly. Sometimes, our customer service cannot send you messages because your inbox is full.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Worst Customer Service ever!!!!!
I ordered 9 pairs of contacts and one pair (my favorite) was defective. They kept asking me to send them pictures and how could I since the issue happened when I placed the contact in my eye it would hurt very much so after 2 times of communication via chat I gave up. I wasn’t even asking for a refund simply a replacement. Awful customer service! Will never order from them again!!!!
4 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the items, sometimes there may be issues. To help resolve your problem, please provide relevant photos as requested by customer service. After verification, our customer service team will provide you with a solution.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
DO NOT pay expedited shipping! my order hasn’t been touched in 10 days !
Tried to order contacts for my order US101050 for halloween and ordered on the 17th. 3-5 days it said. perfect amount of time WITH time to spare. i paid 20 dollars for fast shipping to get it on time and it’s still processing ?? zero updates with tracking and i’m supposed to leave in two freaking days for my 3 year anniversary trip without my prescription contacts. i really needed these and im extremely disappointed to go on this trip without them. do not recommend .
15 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Ordered on the 14th no update no parcel…
Ordered on the 14th no update no parcel received and the tracking justs say we're expecting it
14 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: H00RVA0425100581
The package is in transit. There will be new tracking information after it arrives at the next transfer point. Please wait.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Do not use this company
Do not use this company, waited 3 weeks to be delivered and so had to order from
Another company so I got them in time. When they arrived only half of the order was in there and now they do not offer refunds. Will be going to trading standards
26 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
There is also the problem of delivery. Due to the sudden shortage of some items, in order to deliver the goods as soon as possible and gain the trust of customers, we will send out the goods in stock first, and the undelivered items will be shipped after the production of the items is completed.Of course, sometimes our staff may make mistakes and miss items. You can contact customer service to verify and resolve the issue.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
I ONLY BUY FROM BEAUEYE.
Best selection of colored contacts I’ve ever seen! Plus the prices are so low compared to other brands that you can try several different colors of contacts without breaking the bank.
1 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Just love them!!
Just love them!!! Prescription, Colors, etc on point!! This was my THIRD TIME PURCHASING, 12 and up amount of lenses!!! Can’t get enough!!!!
25 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Shambolic Customer Services
I ordered some contact lenses and paid for express delivery 3-7 business days.
Order Number UK7891
Its now 10 working days later and no sign of the lenses, other than Evri saying that they have not got them yet either.
I emailed their customer services - no response
I tried their chat function - no answer
Absolutely shambolic customer services and looks like i paid extra for nothing. Scammers.
24 October 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.