I really like the priceof these contacts! And I like the fact that I can see things at a distance & can still read my phone w/out having to use reading glasses! I had to w/other contacts! On the downs... See more
Company replied
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Review summary
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Reviews shaping this summary
First I want to give it up for the customer service, it was top notch and then the delivery was super swift. I got 3 pairs of the contact lenses which came in my prescription, I’ve been using and... See more
Company replied
Honestly, I’m really impressed with my experience with Beaueye contact lenses 🤍 The colors are beautiful and add a unique touch to the eyes without looking overdone, and they are very comfor... See more
Company replied
Company details
Written by the company
Shop Colored Contact Lenses with natural & halloween, prescription & non prescription from 0.00 to -8.00，super comfortable with extreme price. Shop BEAUEYE colored contacts to make your eyes shine like diamonds! Time to color your daily life, stand out at your cosplay party, and impress your Halloween night!
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- service@beaueye.com
- beaueye.com
3.3
Average
856 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
READ REVIEWS BEFORE PURCHASING
Reached out as instructed concerning an issue and has not received a response but after the inquiry without a response; I get an inquiry on rating.
I see lots of negative reviews; I should have read them prior my purchase.
Beware of nice advertising and presentation on these contact lens and company.
11 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
As for the rating request, these emails are sent automatically by our system after an order is completed and are not connected to whether a support conversation has been resolved. We understand how this timing may feel confusing, and we appreciate your feedback on this process.
We also acknowledge that online reviews are an important reference for customers. While experiences can vary, we remain committed to improving both our service and communication, and we take all feedback seriously.
If you are willing, we welcome you to reach out to our official support channel again with your order details so we can review your case and provide appropriate assistance.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
I double checked my shipping address
I double checked my shipping address. At checkout it switched to my old address. I made sure I removed it from my addresses BEFORE I even started looking at contacts. $80 spent and Ño way to edit shipping address or even cancel my order! Ño number to call either
19 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding order information, all order information is filled in by the customer and will not automatically change before checkout. We suggest you check if you have any settings that automatically fill in the address during payment, or if the information was modified through the payment platform. If the order information is incorrect, you can contact our customer service for correction.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
In the ER After Solution Use
The contacts themselves are fine. They are somewhat flimsy, but they do the job. I think that they could make the space for the pupil a little smaller because my eye color can be seen still (particularly for the purple and brown ones).
My concern is with the solution that comes included. The bottle is labeled simply as “solution,” and only upon closer inspection does it specify that it is a cleaning solution. I soaked the contacts in this solution and unfortunately ended up in the emergency room with significant chemical burns to my eyes.
I fully acknowledge that I could have read the label more carefully. However, many contact cleaning systems that are not safe for direct eye contact are more clearly differentiated, often with distinct red caps and cases designed to neutralize the solution before the lenses are worn. This packaging did not make that distinction obvious, and the risk of serious eye injury is not prominently displayed.
I strongly encourage the company to revise the labeling so that “cleaning solution” is clearly and prominently displayed on the front of the bottle, with an explicit warning that it must not be placed directly in the eyes unless properly neutralized. Clearer visual cues could help prevent others from experiencing the same type of injury. In the meantime, I would urge buyers to read the label very carefully before using the included solution.
15 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear about your experience and are very concerned to learn that you suffered an eye injury. Your health and safety are extremely important to us.
We appreciate your clarification that the contact lenses themselves were wearable. Regarding the solution included, we would like to clarify that it is a cleaning solution, not a multipurpose or soaking solution, and it is not intended to be used directly in the eyes. As stated on the label, improper use may cause serious eye irritation or injury.
That said, we sincerely appreciate your honest acknowledgment and, more importantly, your constructive suggestion regarding labeling and visual warnings. Your feedback about clearer front-facing labeling and more prominent safety warnings is valuable, and we have shared it with our product and packaging team for further review and improvement.
We strongly encourage any user who experiences discomfort or injury to stop use immediately and seek medical attention, as you did. We also encourage all customers to carefully read instructions and labels before using any lens care products.
Thank you again for bringing this to our attention and for helping raise awareness to prevent similar situations in the future.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Good quality lenses, quick delivery. I have ordered twice.
I have ordered Beaueye for the second time. Quick delivery, and their Perla Green contacts blend beautifully with my light green eyes.
I have only one complaint. When ordering 12 pairs of lenses, I DO NOT NEED 12 lens cases! I have a bunch of them before, and do not need more. Beaueyes' lens cases are also unpractical since the do not close properly. I do not use them. Receiving lens cases should be optional.
19 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕Lens cases are included free of charge. If you do not need them, you can dispose of them yourself. Thank you for your understanding.
One of the four lenses that I ordered…
One of the four lenses that I ordered were unwearable. They both scratched my eyes as soon as I put them in! Very disappointed. It's almost like they didn't even test them.
4 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
We’re truly sorry to hear about your experience, and we understand how upsetting eye discomfort can be. Your eye health is extremely important to us.
All of our contact lenses undergo quality inspection before shipment. However, wearing discomfort or eye scratches can occasionally occur due to individual eye sensitivity, lens positioning, debris, or handling during insertion.
For your safety, we kindly recommend that you stop wearing the lens immediately and seek professional medical advice if discomfort persists.
Please contact our customer service team through our official support email and provide clear photos or a short video of the lens in question, along with your order number. Once received, we will carefully review the case and assist you according to our after-sales policy.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Highly recommend!!!!
The contacts are beautiful and comfortable!!! Items shipped immediately and were well packaged in a pretty box with multiple free items! Second time purchasing and will again! Highly recommend!!!!
15 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
This is wat happened to me this month i…
This is wat happened to me this month i went to order some contacts from Beaueye put in my card info took my money but not my order i still have a case against them to get my money back and will never do business with them again so people be careful.
2 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package delivered.
You can click here to check the info:https://www.gofo.com/us/
and then you can input your tracking number: GFUS01021033835200
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
I know I have already reviewed once
I know I have already reviewed once, but imma do it again, seeing as how I've probably ordered 60 pairs so far..these are the absolute BEST!!! I have had no issues, when 1 of the items I ordered was outta stock, they emailed me very quickly and told what happened and asked me to pick a pair to replace them, it was quick and easy and my orders were shipped out quickly after it was updated!! I have read a few reviews from people being mad at shipping times and customer service reaching out, but that's not exactly true...if you order them and want them in 5 days, it aint happening no matter what you pay extra...there's alot that goes into getting orders ready, everyone of my 6 orders, has been ordered and shipped and to me within 10-14 days, even the ones we had to switch out a pair...and as far as the customer service replying, they are spot on, I never had to wait more than a couple hours for a response... and also the tracking website isn't always helpful, they show up before the time on the tracking, so I dont bother checking it, I follow the emails saying it's shipped and I get another a few days later saying it'll be delivered that day, and it is!! You have to remember, your not the only order and it takes time to get it ready as well as everyone else's and then packing them, shipping labels, then shipping everything out..thats not a 1 or 2 or even 5 day task... if you want them quickly then order way ahead and you'll not have any issues, but if you're mad and gonna blame them for everything try to remember they're human and serving thousands of people everyday and also check your spam email, they aren't ignoring you, you just didn't look in the right folder!! And yes, they can be in your regular email and all of a sudden go to spam!!! I look forward to seeing the new arrivals!!
14 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
AaaaaaaAaaa i’m in awe with the contact…
AaaaaaaAaaa i’m in awe with the contact lenses! They’re so soft and they make my eyes pop even more! Would definitely purchase again!! 🫶🏻
15 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Terrible product
After waiting forever for the stuff to come! Product is terrible!! Look fake and not just color contact fake, but like just bad. Makes vision blurry. Save yourself the money and trouble and don't buy!!
7 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the items, in order to prevent misplaced items, we all produce the same lens with the same prescription in the same batch, and pack them immediately after the production is completed, and generally there will be no mistakes. There may be some misunderstandings. You can submit photos of the items and the packaging box with the item name to our customer service. After verification, we will give you a solution.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you.
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
I received one set of contacts late due…
I received one set of contacts late due to the weather. That's ok because I understand that. My second set which was paid for at the same time, still hasn't gotten here. I have sent several emails to customer service and as of yet have had no reply. I have tried to get tracking number and everything points to them not having been sent. Please help me find them or send me more.
7 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package delivered.
You can click here to check the info: https://www.usps.com/
and then you can input your tracking number: 9214490351533417581489
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
We have only received one of your orders, and that order has already been delivered.
We have not found a second order.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Excellent service and great contacts
Excellent service and great contacts. Everyone loves them. They can't tell my eyes are brown. Thank you for the special package it was sent it. It is amazing. Definitely be ordering again and recommending.
22 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
100%Perfect fit looks natural
Perfect fit looks natural. I got my hazel eyes love love 💕
6 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
The contacts are wonderful.
The contacts are wonderful but the delivery service used was a nightmare they took way too long to get here and at one point the delivery service had expressed that my shipment was lost.
17 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕Please understand that logistics speeds are slow due to recent extreme weather conditions.
Total scam
** Update** I finally received HALF my order! The other half still remains to be seen!!! Don't waste your time with this company! Customer service is ridiculous!!
Total scam! I ordered on Jan 16, 2026. Tracking was updated Jan 19th saying it shipped & today is February 4th and tracking hasn't been updated since. I emailed customer service & keep getting the same canned response. Asked for a refund and they said after they ship them they cannot refund. Don't waste your time!
3 February 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: YT2601701000622888
Your package has an abnormal logistics situation. We are contacting our staff to verify the situation. Once we confirm that the package is lost, we will resend it as soon as possible. Please wait patiently.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Good customer service
Good customer service, but bad product. They hurt my eyes and the colors don’t look like the picture
23 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the items, in order to prevent misplaced items, we all produce the same lens with the same prescription in the same batch, and pack them immediately after the production is completed, and generally there will be no mistakes. There may be some misunderstandings. You can submit photos of the items and the packaging box with the item name to our customer service. After verification, we will give you a solution.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you.
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
This company is wonderful
This company is wonderful. I have been. Wearing contacts for almost 2 decades and their contacts are so nice for the price. I've paid 3 times the price they sell their contacts for on other websites and still been disappointed with the dryness, the quality, the packaging, customer service...etc. This company has gone above and beyond with helping me find more than one great pair of contacts. Thank you Beaueye Contacts!
21 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Terrible quality
Terrible quality. One set had 2 different color blue. Looked so fake my husband said I looked like an alien. Packaging was nice but thats it.
17 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the items, all items in the same box are produced and packaged together, so there will be no color difference. However, sometimes customers may not be able to distinguish the front from the back and may misunderstand the color of the item. For example, the front of a contact lens is darker than the back; you can use this to differentiate them.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you.
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
So many options!
I have gotten so many that I can probably change my eye color every day of the month, and they're prescription. I go for the more natural looking colors and only those who have known me for a long time can see the difference. The selection is great and I found the shipping time worth it and not that bad.
2 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
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