Bearing Basement Reviews 

713
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the excellent quality of the products, often noting that items arrived quickly even when sourced internationally. Many people appreciate the competitive pricing, finding that the costs were significantly lower than local suppliers, and the ordering process was straightforward and user-friendly. The company's communication is also frequently highlighted, with reviewers receiving timely updates on their orders. However, some customers also noted that shipping from outside their country led to unexpected additional charges or delays, which impacted their overall satisfaction. A few other people also felt that the delivery timeframe was longer than desired, or that carrier issues caused inconvenience.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast and quick... See more

Product

Reviewers highlight positive aspects of product quality, with many noting that the parts are high quality,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great, fair, and competitive pricing,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of parts and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bearing basement was able to supply bearings that we had been quoted 8 months and 13 month deliveries from our vendors. They were true life savers!! The shipping was fast, we got our machine back up... See more

Rated 5 out of 5 stars

Fast shipping! Ordered Tuesday from Canada, shipped Wednesday, arrived 3 business days later! Which was faster than my supplier up the road who quoted me 2weeks to get them. Bearings seem good quality... See more

Company replied

Rated 5 out of 5 stars

It was very easy to find the parts that I needed and the price was very good; better than I could get from my normal vendors. They were also very good at communication, letting me know that my order w... See more

Company replied

Rated 5 out of 5 stars

10/5 Stars! I wish I could give Neil 10 stars for his attentiveness to our order. Between the strange customs issues and bad weather, he kept us updated every step of the way on our shipment’s prog... See more


Company details

  1. Bearing Supplier

Written by the company

Bearing Basement is a leading UK based online supplier of bearing and transmission products worldwide. Our parent offline company (ND Bearings) was founded in 2002 and we began trading online through the Bearing Basement domain in 2014. Collectively our staff have decades of experience in the bearing trade and we are also authorised distributors of some of the world’s leading manufacturers, meaning we can offer industry leading service and prices. We supply mainly SKF, Koyo, Timken and and FAG-INA bearings, all world leaders and world renowned for quality. We also offer a wide range of Codex-Europe products at great value offering our customers quality branded products at superb value. Codex products are verified by ISO/IEC17025 international standards. For chains we are also authorised distributors for the Diamond Chain Company, America’s No 1 manufacturer of premium chain, and manufacturer of the finest chain available today. We at Bearing Basement are very proud of our service, and we always aim to supply our customers as quickly, and as efficiently and professionally as possible. If you have any questions about our products or service we have a dedicated sales team whom you can reach by phone or email and whom would be delighted to help. We can also source nearly any bearing etc not listed on our site in any brand, all at market leading prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(713)

181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an incredible company

What an incredible company. Excellent customer service -and amazing delivery! It felt like I was doing business with a caring neighbour. My own business has learned from their customer service and business practices.

24 January 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for taking the time to leave this amazing review, it is much appreciated. And thanks also your order, I hope we we can do some business again in the future! Thanks again, team B.B.

Rated 5 out of 5 stars

Great experience

Great experience. They have all the information that I need to buy a replacement bearing. Easy to buy and delivery was in time. When the part arrived it was the right fit and great quality.

15 January 2026
Rated 5 out of 5 stars

Excellent retailer

Second purchase from Bearing Basement and once again very pleased. When there is a need, I will definitely buy from them again. Fair prices and very prompt shipping!!

11 January 2026
Rated 3 out of 5 stars

I would like to like this company

I would like to like this company, but it doesn't send invoices, you can't get invoices on your online account, and it doesn't answer emails to get invoices. What company does that?

19 January 2026
Bearing Basement logo

Reply from Bearing Basement

Hi, thanks for the review. We send an invoice with every order and have also sent you copy invoices earlier today by email. If you need anything else please let us know. Thanks for the orders! Team B.B

Rated 5 out of 5 stars

Excellent

Excellent. Prompt delivery.

12 January 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks for taking the time to leave the positive review!

Rated 5 out of 5 stars

General Manager

I RECEIVED MY PRODUCTS ON TIME.
PRICING WAS AWESOME!
THE WEBSITE WAS VERY USER FRIENDLY.

We will continue to order from Bearing Basement.
Thank You.
Frank G.

12 January 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks for the order and the great review!!

Rated 5 out of 5 stars

Wonderful Customer Service

Wonderful Customer Service. I am so happy with my experience with this company. The items were a good value, shipped quickly, and it was a great transaction. I will be looking to utilize Bearing Basement for all my bearing needs in the future.

31 December 2025
Bearing Basement logo

Reply from Bearing Basement

Thanks you very much for taking the time to leave such a great review! We are very pleased you were happy with our service and products. We hope we can do business again in the future. Thanks again, Team B.B

Rated 5 out of 5 stars

Life Saver!!! Supplied bearings that were practically impossible to find!!!

Bearing basement was able to supply bearings that we had been quoted 8 months and 13 month deliveries from our vendors. They were true life savers!! The shipping was fast, we got our machine back up and running!!! We had almost giving up finding the bearings when my co-worker came across the bearing basement site, seemed too good to be true, but it was true!! Thank you so much Bearing Basement!!!!!

19 December 2025
Rated 5 out of 5 stars

Excellent!

Clear, user friendly website with a great selection of high quality bearings available. Rapid processing and shipping of my order with highly responsive customer service when I reached out with a question. Will definitely use again.

10 December 2025

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