Beards & Daisies Reviews 

12,281
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the plants and products, noting their healthy condition upon arrival and good packaging. Many people highlight the exceptional customer service, describing the team as helpful, responsive, and caring in resolving issues efficiently. Reviewers also appreciate the ease of ordering and the wide selection of items available. However, some customers noted issues with delivery, such as plants arriving damaged or experiencing delays without clear communication. A few people also felt that product sizing was not always accurate, with plants being smaller than expected or recommended pots not fitting. Additionally, a small portion mentioned dissatisfaction with customer service, citing unhelpful responses or ignored queries.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the health and quality of the plants... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the healthy appearance... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and... See more

Customer service

Customers had positive experiences with customer service, often praising the quick, helpful, and caring... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful healthy plants and great customer service after disappointingly the courier left my plants at the wrong address. Not the fault of Beards and Daisies I hasten to add. Beards and Daisies sorte... See more

Rated 5 out of 5 stars

I am a new plant parent and the customer service Ash has provided me is phenomenal! You can tell by the responses to my emails that she genuinely cares about the customer’s experience. In an age wher... See more

Rated 5 out of 5 stars

Great company, easy to order, delivered quickly and very well packaged. Lovely plants. Any issues are sorted very efficiently and you actually speak to a human in live chat! Very pleased with customer... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Really helpful advice for plant care when I reached out to them. Instant replacement for one of my plants that turned a little brown most likely during transit. I love... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Living Room Furniture Store

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,281)

1,324 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DPD lost a delivery

DPD lost a delivery, but the B&D team sorted it quickly, sending out a replacement order which thankfully didn't get lost this time. Big thanks to Rosie for all her help.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Packaged really well

Plants arrived very well packaged and looking healthy and plenty of soil around them. They now look great in my home.
I had to contact customer services as delivery company messed up and they resolved my problem quick and easily. I would definitely order again (when I can find more space for my plant babies)!

29 May 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a beautiful Jasmine plant…

I ordered a beautiful Jasmine plant from Beards and Daisies and even though the plant was damaged in transit and arrived scorched, the team dealt with it really quickly and gave me a full refund. I’m really pleased with their customer service.

1 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Elizabeth,

Thank you for taking the time to leave us a review. We're sorry to hear your Jasmine plant was damaged in transit, but we're pleased our team was able to resolve the issue quickly for you.

We really appreciate your kind words about our customer service and hope we'll have the opportunity to provide you with a perfect plant experience in the future.

Rated 1 out of 5 stars

Where to start

Where to start. I ordered the, white jasmine & pot which was meant to have a structure attached for the jasmine to grow around. Well it never came with one and the flowers aren’t opening as they’re turning brown.

I’ll never order for them again.

22 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi James,

We're very sorry to read about your experience and understand how disappointing this must have been.

We would very much like the opportunity to look into this and make things right. If you're able to let us your order details, we'll be happy to investigate further and work towards a resolution.

Rated 5 out of 5 stars

Very helpful customer service

An excellent selection of plants and extremely helpful customer service when I needed to correct an order. A friendly company that I highly recommend

30 May 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful anniversary present …

I had a prayer plant sent for my brothers wedding anniversary. Excellent quality, they loved it! Well packaged. Delivery was brilliant, on time, and kept fully informed. I am very impressed. Will definitely use this company again.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed and happy

I genuinely love this site.
Its easy to navigate.

There is a lot of indoor and outdoor plants to choose from and there is a lot of information about the plant to help you decide if its right for you.

Their customer service I think is excellent , you can send an email if you have a query and they reply very quickly (an acknowledgement email says to expect a reply within 2 to 3 working days).

When the plants are delivered they come in totally recyclable packing with plenty of room so the plant isn't squashed when it arrives.

They do charge an extra delivery fee if you want it on a specific day on top of the standard delivery fee I didnt realise that the first time I bought a plant from them my fault as I didnt read it properly !

30 May 2026
Unprompted review
Rated 5 out of 5 stars

We were introduced to Beards and…

We were introduced to Beards and Daisies by a relative who wanted plants that are cat friendly. We purchased them plants last Christmas and were really impressed with the quality of the plants so we decided to get some of our own. Our plant parenthood has grown a lot since we started our journey. If we’ve had any issues they’ve been resolved quickly and their Customer service is excellent right down to providing advice and guidance if we’re concerned about one of our plants. All the team deserve a pat on the back!

30 May 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing

I have bought a lot from you but my last experience was disappointing.
First the plant is delivered to the wrong address, second the replacement arrived smashed and chucked somewhere not as instructed

29 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Grace,

We're very sorry to hear about your recent experience. We completely understand how disappointing it must have been to have your order delivered to the wrong address and then receive a damaged replacement that wasn't left as instructed.

We've reached out to you privately by email to discuss this further and do everything we can to put things right

Rated 5 out of 5 stars

Recent order

I have ordered plants a few times over the last two years, and I am always very happy with the plants I have received. They have always been in good condition and superior to garden centre plants. They are well packaged and orders received on time. I have also spoken with the customer service team when I need some advice for a plant and you couldn't have been more helpful. Thank you

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing plants

Ordered a Chinese money plant and my friend ordered a different plant in separate orders . Both came completely ruined. I am hoping to revive mine but it’s really struggling, hers is completely dead, fit for the bin. We’d never have bought these in a garden centre. They wouldn’t have been fit for sale. Contacted beards and daisies and they did give me a refund. This was before my friends had come so I thought it was a one off and was going to order a replacement. I asked for a discount or free delivery code as I was left with a useless pot. They wouldn’t give me one. I went to the local garden centre instead and bought a much nicer well looked after plant. Garden centre for me from now on!

29 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi there,

We're so sorry to hear this and that both plants arrived in such disappointing condition. This is certainly not the experience we want for our customers.

We'd love the opportunity to look into this further and understand what happened. If you're able to contact us with some additional information, such as your order details and any photos, our team would be happy to investigate.

Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Great service

Great service, really pleased with my plants. When I needed customer service, they were extremely helpful, I couldn’t fault them

21 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Alison,

Thank you for taking the time to leave such kind feedback. It's fantastic to hear that you're happy with your plants and that your experience with our customer service team was a positive one.

Your recommendation means a lot to us.

Rated 5 out of 5 stars

I’ve ordered from this company a few…

I’ve ordered from this company a few times now, including indoor plants in the past, and the quality has always been excellent. My recent order of outdoor planters unfortunately arrived damaged, however the customer service I received from Vanshika was outstanding from start to finish.

She was understanding, helpful, kept me updated throughout, and resolved everything quickly and professionally. Although it was disappointing that the items arrived damaged, the way the issue was handled really reassured me and showed how much they value their customers.

I wouldn’t hesitate to order again and would definitely recommend them for both the quality of their plants and their excellent customer service.

28 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

HI Victoria,

Thank you so much for your continued support and for taking the time to leave such a thoughtful review.

Whilst we're very sorry that your outdoor planters arrived damaged, we're delighted to hear that Vanshika was able to turn the experience around for you. Providing excellent customer service is incredibly important to us.

We're also grateful for your kind words about the quality of our plants and your confidence in ordering with us again. It truly means a lot to the whole team.

We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Photo adverts great

Photo adverts great, purchase simple, swift delivery 👌

21 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Peter

Thank you for your 5-star review

We're so pleased to hear that you found the ordering process simple and that your delivery arrived swiftly. It's also great to know that our product photos helped you choose with confidence.

We really appreciate your support and hope you enjoy your purchase.

Rated 5 out of 5 stars

Great selection

I enjoyed browsing the site. I wanted a pet friendly, air purifying plant for my son-in-law and all the information was there to help me chose. I liked the fact that there was a choice of pot. For people like me who seem to kill them there is a selection of virtually indestructible plants! My choice was delivered promptly and he is really pleased with it.

22 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Shelia,

Thank you for your wonderful review

We're delighted to hear that you enjoyed browsing our website and found the information about pet-friendly and air-purifying plants helpful when choosing a gift for your son-in-law. We work hard to provide as much guidance as possible, so it's great to know it made the decision easier.

It's lovely to hear that your gift arrived promptly and was so well received. Thank you for choosing Beards & Daisies.

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