Enjoyed receiving & reading the first 3 books for my son. I was looking forward to the 4th. I have been contacting them since October to no avail. Wondering if they have now gone out of business. Disa... See more
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See what reviewers are saying
What a fantastic concept. The presentation's great and I love the variety of options available for avatar creation. I haven't given it to my little girl yet but I know she's going to think the perso... See more
Company replied
Expensive considering the quality of the book isn't great. Placed an order which included stickers and flashcards. Logged into my account a few days later to remove these items for the next month's or... See more
I ordered my first book back on November, 14th 2022 having found them via the MyVodafone app. My book arrived and my son enjoyed it. I however cancelled after as I felt its quite expensive. They... See more
Company replied
Company details
Information provided by various external sources
Personalised books designed to stimulate your child's development. Each month a new engaging story they star in!
Contact info
57 Jeddo Road, W12 9ED, London, United Kingdom
- support@beansandsparks.com
- beansandsparks.co.uk
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was easy to do & my order…
Everything was easy to do & my order was in excellent condition and service was great too. ⭐⭐⭐⭐⭐
20 October 2022
Reply from beans&sparks
Thank you for sharing your experience with us, Sammie.
Your kind words have truly made our day, thank you!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Great idea for a personalised gift.
24 October 2022
Reply from beans&sparks
Thank you for your kind message, Brian.
We really appreiciate you taking the time out to share your experience with us.
Happy reading :)
Best wishes,
beans&sparks club
Horrible
I made a book for my nephew and tested it out for a free trial. I did not know when it was delivered since it was a gift sent directly to their house. I didn’t know how to cancel and there is no phone number to contact. So as soon as I figured out how, I cancelled it and I was still charged and I tried to email them but did n it receive any response and also followed up. They will not give me a refund even tho I canceled it right after I was charged the subscription and the amount was still processing from my bank. Now they say the can’t cancel or refund it to me because they go into production right away but I cancelled it while the payment was still processing in my account! That is so unfair, especially when they can’t be contacted via phone and are really bad at responding to emails. Very disappointed I got charged..
28 October 2022
Unprompted review
Reply from beans&sparks
Hi Bailey,
Thank you for taking the time to share your experience with us.
We are really sorry to hear that you are not satisfied with our service. Please send us another email on support@beansandsparks.com, writing "Trustpilot" in the subject, and we will be able to resolve this for you as soon as possible.
We look forward to hearing from you.
Best wishes,
beans&sparks club
Loved Our Book
We loved our book, stickers and flash cards. Adequate wait time for a personalised item and no issues at all with purchase.
8 September 2022
Reply from beans&sparks
Thank you for sharing your experience with us.
We are so happy to hear that you are enjoying your personalised book!
Happy reading :)
Best wishes,
beans&sparks club
Reply from beans&sparks
Thank you for sharing your experience with us, Linda.
We are so happy to hear that you are pleased with your new book.
We are beyond excited for your granddaughter to read it!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Reply from beans&sparks
Hi Chris,
Thank you for taking the time to share your review with us.
We are so happy to hear that you are enjoying your new personalised purchase!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Reply from beans&sparks
Thank you for sharing your feedback with us, Dan.
We are so happy to hear that your babies love their new books!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Prompt delivery and well presented.
24 October 2022
Reply from beans&sparks
Thank you for sharing your experience with us, Karen.
Your kind words have truly made our day, thank you!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
They took out money out of my sisters…
They took out money out of my sisters account with no warning, no text sent nor email. She was very disappointed as she was going to buy my nephew a gift. please respond to her email
23 October 2022
Reply from beans&sparks
Thank you for sharing your review with us.
We are really sorry to hear that you are not satisfied with our service. We do not provide reminders for our customers for their next subscription billing date, however the subscription renewal date is visible on every order confirmation email. Our support team have contacted you via email to resolve this for you as soon as possbile.
We hope to hear back from you soon.
Best wishes,
beans&sparks club
Love the customizer books
Love the customizer books, I feel that it's more relatable to children this way!
20 October 2022
Reply from beans&sparks
Thank you for your kind words.
We really appreciate you taking the time out to share your experience with us!
Happy reading :)
Best wishes,
beans&sparks club
great books
I was so pleased with the book offer from you recently.
I cancelled my membership which was kindly accepted by you.
I cannot to continue with paying for any more at this point in time however.
Thank you for such a great book
29 September 2022
Reply from beans&sparks
Thank you for sharing your experience with us, Alan.
We are so happy to hear that you are enjoying your new book!
Happy reading :)
Best wishes,
beans&sparks club
Simply amazing my grandson loves it
17 October 2022
Reply from beans&sparks
Thank you for sharing your feedback with us.
We are so glad to hear that your grandson loves his new personalised book!
Your experience means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Brilliant service
Brilliant service
Top quality product
The avatar was great , colourful book
14 October 2022
Reply from beans&sparks
Thank you for sharing your experience with us, Caroline.
Your kind message has truly made our day, thank you!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Absolutely lovely book
Absolutely lovely book! My son loved seeing himself in the story. We will definitely order more titles
16 October 2022
Reply from beans&sparks
Thank you for sharing your experience with us, Jeanelle.
We are so happy to hear that your son loved his new personalised book!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Poor cancellation policy
I tried to order using a code to get the book for 99p however I didn't realise I had used this offer before so the price changed after checkout and I was charged £14.99. I emailed immediately to cancel the order knowing that the book takes at least 14 days to print however was told I could not cancel. It has now been over 3 weeks and I am yet to receive my order so don't understand why they couldn't cancel it in the first place!
25 September 2022
Reply from beans&sparks
Hi Natasha,
Thank you for sharing your feedback with us.
We are sorry to hear that your book has not arrived yet. A full refund has been issued for you, please allow 3-5 business days for it to appear in your account.
We hope this is helpful.
Best wishes,
beans&sparks club
Nothing received
Ordered but nothing received
Cannot contact you by phone
Email only
You reply when it suits you
No sense of emergency
Crap service
16 October 2022
Reply from beans&sparks
Thank you for sharing your review with us.
We are sorry to hear that you have not received your book yet. We can confirm that our support team have already contacted you and resolved this for you.
Thank you for your patience.
Best wishes,
beans&sparks club
Lovely personalised book and learning…
Lovely personalised book and learning resources. My nephew loved it and the poster too! Hopefully, we will be able to get as many in the set as we can.
21 September 2022
Reply from beans&sparks
Thank you for sharing your feedback with us.
We are so happy to hear that your nephew is enjoying his new book!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Reply from beans&sparks
Thank you for sharing your feedback with us, Kelly.
We are so happy to hear that your little girl loved her new personalised book!
Your experience means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
Expensive subscription fee
I found the subscription very pricy and couldn’t afford to continue on a monthly basis. The book however, was very good and provided a great experience for my daughter.
7 October 2022
Reply from beans&sparks
Thank you for sharing your feedback with us, Chanelle.
We are happy to hear that your daughter enjoyed her new personalised book!
We are always keen to hear what our customers think of our products, so we will be sure to share your feedback on pricing with our production team.
Happy reading :)
Best wishes,
beans&sparks club
Reply from beans&sparks
Thank you for sharing your experience with us.
We are so happy to hear that you are enjoying your new book!
Your feedback means a lot to us, so we would be truly grateful if you could also share your review with us on Google Reviews using the link: https://g.co/kgs/BHW5g8.
Happy reading :)
Best wishes,
beans&sparks club
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