Beam Group Reviews 

UPDATE. Phoned BEAM again. They said last email was an error. The collection was booked for today with a one hour time slot that was within the next hour! However, DPD did not send a notification. Thankfully it has been collected. NO NOTIFICATION OF COLLECTION BUT DPD TURNED UP. DELIVERY AND COLLECTION MAYHEM.
Just seen a previous review and I am having the same problem. Beam Group are stockists and suppliers for Blue Air and not only do they keep rediculously short hours but seem unable to communicate without issues. They agreed to collect an item today via DPD. However, yesterday, after their offices were, according to their website, closed, I received an email asking me for the name and address so that they can arrange collection. How did they send the item without my name and address in the first place. In other words no collection has been arranged.

This is not only incompetent but is a good way for companies to keep your money while you have a large item that does not work quite how the advertising states, stuck in your hallway having a whole day wasted.

The delivery was just as confused with DPD and Beam Group providing different information and the tracking number not recognised until the last minute. I also received a message from DPD stating that they had delivered the item to someone else.

As I need to use the money to buy another brand, this of course means that I will have to pay out twice before Beam Group get their act together, which from the previous reviewer, will take as long as their incompetence allows.

Be warned that when you think you are ordering from the Blue Air website, you are ordering from Beam Group and when you think you are phoning a Blue Air number you get the same people at Beam who are under a different number. I could have had the item delivered the next day, tried and collected by now through any number of other companies without issue. I am now waiting for Blue Air/Beam Group to open their offices so that the battle can continue. I would like to know where the customer complaints section is, apart from a non-secured form to their 'sales department'. They can't cope with deliveries and collections so I supposed they would be overwhelmed with complaints and couldn't cope with those either.

Purchased an item from Beam Group through Argos as a ‘Trusted Seller’. Sent the wrong item, took ages to arrange a return for replacement. Heard nothing back still a week after return, so had to call yet again to ask for updates. No further action had been taken so I asked for a refund. Having to wait yet another 48 hours for refund confirmation. I’ve been left with limited ways to cook and cannot afford to buy another hob until my money is returned from this order. Absolutely awful experience.