Mostly OK great service from this…
Mostly OK great service from this company. Where for many years I've bought from them both direct and from their many official stockists.
This last time around I found a couple of problems with my ordered BCB items from one of their regular stockists however. My local CAB suggested I should go straight to approach BCB direct. As it was faulty items, to the manufacturer rather than the stockist ordered from. Sadly BCB neglected over following months any follow up reply to my emails explaining the problem. Basically rubbishing my statutory rights as purchaser. I have been left to replace missing items from a BCB army medical kit. Leaving me out of pocket. Leaving me also now a whole lot less likely to order from either the stockists Surplus and Outdoors, or BCB themselves again. Feel let down by BCB especially here.